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49-90582-4
TROUBLESHOOTING TIPS - W
A
SHER
Troubleshooting Tips - Washer
Operation
Possible Causes
What to do
Washer won’t
operate
Washer is unplugged
Make sure cord is plugged securely into a working outlet.
Water supply is turned off
Turn both hot and cold faucets fully on.
Controls not set properly
Check controls.
Lid is open—safety
feature prevents agitation
and spinning when lid is up
Close lid and reset cycle, to the beginning if necessary.
Circuit breaker/fuse is
tripped/blown
Check house circuit breakers/fuses. Replace fuses or reset
breaker. Washer should have separate outlet.
Electronics need reset
Unplug washer, wait 2 minutes, plug back in and press
Start
.
Start was not pressed
Press
Start
.
Water
Possible Causes
What to do
Too many suds
Too much detergent or
soft water
Measure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
Water leaks
Using too much
detergent
Use less detergent. Use less soap if you have soft water, a
smaller load or a lightly soiled load.
Fill hoses or drain hose
is improperly connected
Make sure hose connections are tight at faucets and rubber
washers are installed. Make sure end of drain hose is correctly
inserted in and secured to drain facility.
Household drain may be
clogged
Check household plumbing. You may need to call a plumber.
Constant water pressure
to fill hoses at water source
Tighten hoses at the faucets and turn the water off after each use.
Check condition of fill hoses; they should be replaced every 5 years.
Water temperature
seems incorrect
Cooler water temperatures
provide improved energy
efficiency
New laundry detergents have been formulated to work with
cooler water temperatures without affecting wash performance.
Water supply is turned off
or improperly connected
Turn both hot and cold faucets fully on and make sure hoses
are connected to correct faucets.
Water valve screens are
stopped up
Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect the
hoses and turn the water back on.
House water heater is
not set properly
Make sure house water heater is delivering water at
120°F–140°F
(48°C– 60°C).
Water pumped out
before cycle is
complete
Water was left in unit for
24 hours with lid closed or
15 minutes with lid open
Previous cycle has been cancelled. Close lid, select new
cycle, and start machine.
Water won’t drain
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 8 ft (2.5 m) above floor.
Washer pauses
during spin cycle
This is normal
The washer may pause during the spin cycle to remove soapy
water more efficiently.
Can hear but not
see water at the end
of the cycle
This is normal
The pump pleaves a little water in its intake and this is diluted
with clean rinse water.
Water level seems
low
This is normal
Water may not cover the top level of the clothes. This is
normal for this high efficiency washer.
Water levels lower
than previous
washer
This is normal for a high
efficiency washer with
an infusor
A washer with an infusor is a high efficiency washing machine.
This system requires less water while providing effective
cleaning action. You may notice that the water level is lower
than on your previous washer.
Water siphoning out
of washer
Drain standpipe is too
low or hose too far into
standpipe
The drain hose must exceed 30” height at some point between
the washer back and the drain pipe. Use anti-siphon clip. See
the
Installation Instructions
.
