WATER
Possible Causes
What To Do
Water level seems low
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Water may not cover the top level of the clothes.
This is normal for this high-efficiency washer.
Water fills and drains
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The drain stand pipe must be above 30”.
at the same time
Too many suds
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Measure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
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Switch to HE
detergent.
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Try less detergent.
Water lea
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s
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Use less detergent. Use less soap if you have soft water,
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a smaller load or a lightly soiled load.
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Switch to HE
detergent.
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Make sure hose connections are tight at faucets and
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rubber washers are installed. Make sure end of drain hose
is correctly inserted in and secured to drain facility.
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Check household plumbing. You may need to call
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a
plumber.
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Make sure drain hose is fully seated in back of washer and
that the two retaining screws are fully seated.
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Make sure drain hose does not make contact with the wall.
May cause excessive wear on the hose.
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Tighten hoses at the faucets and turn the water off after
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each
use.
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Check condition of the fill hoses; they should be replaced
every 5 years.
Water temperature
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New laundry detergents have been formulated to work
seems incorrect
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with cooler water temperatures without affecting wash
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performance.
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Turn both hot and cold faucets fully on and make sure
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hoses are connected to correct faucets.
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Turn off the water source and remove the water connection
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hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
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This is normal. PerfecTemp senses water temperature and
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optimizes for best results. Cold water is added periodically
when hot is selected.
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Make sure house water heater is delivering water at
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120°F–140°F
(48°C–60°C).
Water pumped out before
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Reset cycle.
cycle is complete
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Water won’t drain
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Straighten drain hose and make sure washer is not sitting on it.
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Top of drain outlet should be less than 6 ft (1.8 m) above floor.
Washer pauses during
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Auto Soa
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This is normal. The washer alternates between agitate and
wash cycle
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soak during these cycles to get your clothes cleaner with
less
wear.
Washer pauses during
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The washer may pause during the spin cycle to remove
spin cycle
soapy water more efficiently.
Troubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit
GEAppliances.com
. You may not need to call for service.
Before you call for service…
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