Co
ns
um
er
S
up
po
rt
Tro
ub
les
ho
ot
in
g T
ip
s
O
pe
ra
tin
g I
ns
tru
cti
on
s
Sa
fe
ty
In
str
uc
tio
ns
OPERATION
Possible Causes
What To Do
Washer won’t operate
Washer is unplugged
•
Make sure cord is plugged securely into a working outlet.
Water supply is turned off
•
Turn both hot and cold faucets fully on.
Controls are not set properly
•
Check controls.
Lid is open—safety feature
•
Close lid and reset cycle, to the beginning if necessary.
prevents agitation and
spinning when lid is up
Circuit breaker/fuse is
•
Check house circuit breakers/fuses. Replace fuses or
tripped/blown
reset breaker. Washer should have a separate outlet.
Electronics need to be reset
•
Unplug washer, wait 2 minutes, plug back in and press
START
.
START
was not pressed
•
Press
START
.
Lid magnet missing
•
Call for service.
Time not shown
Unit filling
•
This is normal. Estimated time remaining is updated during
on display
fill time.
Movement inside machine
Shifting mechanism is
•
When the machine is manually turned off, the shifter will
when shut off
disengaging the motor
disengage the motor before completely shutting down.
If lid is raised before the motor is disengaged, it will resume
when lid is closed.
PERFORMANCE
Possible Causes
What To Do
Clothes too wet
Incorrect cycle selected.
•
Make sure the cycle selected matches the load you are
washing. Some fabrics will feel wetter when rinsed with cold water.
Wash load out of balance
•
Redistribute load in washer and run through Drain & Spin cycle.
Colored spots
Incorrect use of fabric
•
Check fabric softener package for instructions and follow
softener
directions for using dispenser.
•
Make sure you have selected the Fabric Softener option.
•
Pretreat stain and rewash.
Dye transfer
•
Sort whites or lightly colored items from dark colors.
Grayed or yellowed
Detergent amount
•
Be sure to follow detergent manufacturer’s directions.
clothes
Hard water
•
Use a water conditioner like Calgon brand or install
a water softener.
Water is not hot enough
•
Make sure water heater is delivering water at
120°F–140°F (48°C–60°C).
Washer is overloaded
•
Loosely load clothes in the washer basket. Adjust load size based
on item size and material. For best results, load items around the
outside of the basket.
Detergent is not
•
Add detergent before you load items.
dissolving
Dye transfer
•
Sort clothes by color. If fabric label states
wash separately,
unstable dyes may be indicated.
Lint or residue on
Clothes are air or line dried
•
If you do not dry your clothes with a clothes dryer, your
clothes
clothes may retain more lint.
Incorrect sorting
•
Separate lint producers from lint collectors.
Washing too long
•
Wash small loads for a shorter time than larger loads.
Detergent not dissolving
•
Add detergent before you load items.
•
Try a liquid detergent.
•
Use warmer water temperature.
Overloading
•
Loosely load clothes in the washer basket. Adjust load size based
on item size and material. For best results, load items around the
outside of the basket.
Incorrect use of fabric
•
Check fabric softener package for instructions
softener
and follow directions for using dispenser.
•
Make sure you have selected the Fabric Softener option.
GEAppliances.com
9
