49-2001190 Rev. 0
25
TROUBLESHOOTING TIPS
Troubleshooting Tips ...
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Save time and money! Review the charts on the following pages first and you may not need to call for service.
Check out self-help videos and FAQ at
GEAppliances.com/support.
Problem
Possible Cause
What To Do
Food does not cook
properly
Your new oven has a different cooking system
from your old oven and therefore may cook
differently than your old oven.
For the first few uses, follow your recipe times and
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is too hot or too cold, you can adjust the temperature
yourself to meet your specific cooking preference. See the
Settings section.
Oven controls improperly set.
See the Cooking Modes section.
Rack position is incorrect or rack is not level.
See the Cooking Modes section and Cooking Guide.
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being used.
See the Oven Cookware section.
Oven temperature needs adjustment.
See the Settings section.
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Substituting ingredients can change the recipe outcome.
Cakes are lopsided/uneven
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the unit.
Racks slide in or out on
their own
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the unit.
Sometimes the oven takes
longer to preheat to the
same temperature
Cookware or food in oven.
The cookware or food in the oven will cause the oven to take
longer to preheat. Remove items to reduce preheat time.
Number of racks in oven.
Adding more racks to the oven will cause the oven to take
longer to preheat. Remove some racks.
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The extension rack is heavier than a flat rack and takes
more energy to heat. This is normal. To decrease preheat
time, use a flat rack.
Different cooking modes.
The different cooking modes use different preheat
methods to heat the oven for the specific cooking mode.
Some modes will take longer than others.
Food does not broil
properly
Oven controls improperly set.
Make sure you select the appropriate broil mode. See the
Cooking Modes section.
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See Cooking Guide for rack location suggestions.
Food being cooked in a hot pan.
Make sure cookware is cool.
Cookware not suited for broiling.
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Aluminum foil used on the broiling pan and
grid has not been fitted properly and slit as
recommended.
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Excessive smoking during
broiling
Food too close to the broil element.
Lower the rack position of the food.
Strong odor
An odor from the insulation around the inside of
the oven is normal for the first few times the oven
is used.
This is temporary and will go away after several uses or
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Display is blank and the
oven does not work or
respond
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Plug on range is not completely inserted in the
electrical outlet.
Make sure electrical plug is plugged into a live, properly
grounded outlet.
Display is blank
The clock is turned off.
See the Settings section.
Oven control does not
respond
Oven is in Sabbath Mode.
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Sabbath Mode section.
Lock Controls is activated
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is illuminated, the
range control is locked. Turn this feature off to use the
range. See the Lock Control feature in the Oven Controls
section.
Display flashes
Power outage or surge
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pressing the Cancel pad, setting the clock and resetting any
cooking function.
Unable to get into Settings
Oven control pads were not touched properly.
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and held for 3 seconds.
Control beeps or flashes
You forgot to enter a bake temperature or cleaning
time.
See the Oven Controls section on how to set the oven