Before you call for service…
GEAppliances.com
Troubleshooting Tips
Save time and money! review the charts on the
following pages first and you may not need to call for
service.
Problem
Possible Cause
What To Do
Not draining
Load is out of balance
•
Redistribute clothes and run drain & spin or rinse & spin.
Not spinning
•
Increase load size if washing small load containing heavy
Not agitating
and light items.
Pump clogged
•
See page 13 on how to clean the Pump Filter.
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
improperly connected
sitting on it.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Drain hose siphoning; drain hose •
Ensure there is an air gap between hose and drain.
pushed too far down the drain
Leaking water
Door gasket is damaged
•
Check to see if gasket is seated and not torn. Objects
left in pockets may cause damage to the washer (nails,
screws, pens, pencils).
Door gasket not damaged
•
Water may drip from the door when the door is opened.
This is a normal operation.
•
Carefully wipe off rubber door seal. Sometimes dirt or
clothing is left in this seal and can cause a small leak.
Check back left of washer
•
If this area is wet, you have oversudsing condition.
for water
Use less detergent.
Fill hoses or drain hose is
•
Make sure hose connections are tight at washer and
improperly connected
faucets and make sure end of drain hose is correctly
inserted in and secured to drain facility.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Dispenser clogged
•
Powder soap may cause clogs inside the dispenser and
cause water to leak out the front of the dispenser. Remove
drawer and clean both drawer and inside of dispenser box.
Please refer to
cleaning the Washer
section.
Incorrect use of detergent
•
Use HE and correct amount of detergent.
Dispenser box crack
•
If new installation, check for crack on inside of dispenser box.
Clothes too wet
Load is out of balance
•
Redistribute clothes and run drain & spin or rinse & spin.
•
Increase load size if washing small load containing heavy
and light items.
•
The machine will slow the spin speed down to 410 rpm if
it has a hard time balancing the load. This speed is normal.
Pump clogged
•
See page 13 on how to clean the Pump Filter.
Overloading
•
The dry weight of the load should be less then 16 lb.
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
improperly connected
sitting on it.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Drain hose siphoning; drain hose •
Ensure there is an air gap between hose and drain.
pushed too far down the drain
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