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Problem
Possible Causes
What To Do
Motor operates for
Normal when refrigerator
• Wait 24 hours for the refrigerator to completely
long periods or cycles
is first plugged in.
cool down.
on and off frequently.
Often occurs when large
• This is normal.
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open.
• Check to see if package is holding door open.
freezer require more
Hot weather or frequent
• This is normal.
operating time. They
door openings.
start and stop often
Temperature control
• See
About the controls.
to maintain even
set at the coldest setting.
Refrigerator or freezer
Temperature controls not set
• See
About the controls.
compartment too warm
cold enough.
Warm weather or frequent
• Set the temperature control one step colder.
door openings.
See
About the controls.
Door left open.
• Check to see if package is holding door open.
Frost or ice crystals
Door left open.
• Check to see if package is holding door open.
on frozen food
Door openings too frequent
(frost within package
or too long.
is normal)
Frequent “buzzing”
Ice Off
feature is turned
• Press and release the
Ice Off/Lock
pad on the control
sound
off, but the water supply
panel to
turn on
the
Ice Off
feature, and then the
to the refrigerator has not
icon will be displayed. Keeping the
Ice Off
feature
been connected.
on
will damage the water valve.
Small or hollow cubes
Water filter clogged.
• Replace filter cartridge with new cartridge or with plug.
Automatic icemaker
Ice Off
feature is turned on.
• Press and release the
Ice Off/Lock
pad on the control
does not work
panel to
turn off
the
Ice Off
feature, and then the
icon will disappear.
Water supply turned off or
• See
Installing the water line.
not connected.
Freezer compartment
• Wait 24 hours for the refrigerator to completely
too warm.
cool down.
Piled up cubes in the storage
• Level cubes by hand.
bin cause the icemaker
to shut off.
Ice cubes stuck in icemaker.
•
Turn off
the icemaker, remove cubes and turn
the icemaker back on.
Not cooling. OF/OF
The cooling system is off.
Controls on Refrigerator Door:
appears in the
• Press and hold the
ADJUST FREEZER
and
ENERGY SAVER
refrigerator door display
pads at the same time for 3 seconds. You will hear a beep
and the
OF/OF
will disappear. You can now adjust the
temperature. Please allow 24 hours for the unit to cool
to your set temperature.
Not cooling. OFF/OFF
The cooling system is off.
Controls Inside the Fresh Food Compartment:
appears in the display
• Press and hold the
ICE OFF
and
FREEZER
pads at the same
inside the fresh food
time for 3 seconds. You will hear a beep and the
OFF/OFF
compartment
will disappear. You can now adjust the temperature. Please
allow 24 hours for the unit to cool to your set temperature.
Before you call for service…
Troubleshooting Tips
28
