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Chapter 5
Additional Information
Troubleshooting
You can correct most problems you have with your product by consulting the Troubleshooting list
that follows.
Note for U.S, customers: If you prefer, we can provide you with the name of an Authorized Service
Representative who will visit your home for a fee to install your electronic entertainment system and to
instruct you in its operation. For details about this service, call 1-888-206-3359.
For additional assistance while using your GE product, please visit
www.home-electronics.net/customersupport.
Player won’t work
• Reset the player: press and hold the
button on the front of the DVD Player and press
the
STOP
button on the remote at the same time — hold both keys for a few seconds
before you release both buttons.You’ll need to setup your menu preferences if you
changed them since this Reset Procedure returns the DVD Player’s menus to the settings
they had when the product shipped to retail stores.
• Try unplugging the AC power cord, wait 2 minutes, and plug it back in.
No power
• Plug in the DVD Player. Make sure both ends of the AC power cord are securely plugged
into the player and into an AC outlet.
Player turns off automatically
• The power automatically turns off after the player has been in stop mode for
approximately 30 minutes.Turn power back on.
Disc won’t play
• Insert a disc with the label side facing up.
• Check the type of disc you put into the player.This player only plays DVD video discs,
Video CDs, CDs with mp3 files,WMA files and/or JPEG files on them, and audio CDs.
• If you’re trying to play a disc with JPEG files on it, the player might not read the disc if it
has larger files on it.
• Both the player and the disc are coded by region. If the regional codes don’t match, the
disc cannot be played.This player is Region No. 1.
Play starts, but then stops immediately
• The disc is dirty. Clean it.
• Condensation has formed. Allow player to dry out.
No picture
• Turn on the TV.
• Tune your TV to its Video Input Channel (go to page 11).
• Make sure your player is connected properly.
• The Video Selection switch might be in the wrong position. It should be in the NORMAL
position if you connected the DVD Player to the TV using the S-Video jack,VIDEO OUT
jack (yellow) jacks, or the COMPONENT (Y, Pb, Pr) jacks if the TV is a uses the more
common interlace scanning technology. If you connected the DVD player to a TV that uses
progressive scanning technology via the COMPONENT (Y, Pb, Pr) jacks, set the switch to
the Progressive Scan only setting.
