Problem
Possible Causes
What To Do
Water is too hot
Water temperature is set
•
See About the Water Temperature Setting section.
too high.
CAUTION:
For your safety, DO NOT attempt repair of electrical wiring, controls,
heating elements or other safety devices. Refer repairs to qualified service personnel.
Electronic control has failed.
•
Call for service.
Rumbling noise
Water conditions in your
•
Remove and clean the heating elements. This should only
home caused a buildup of
be done by a qulified service personnel.
scale or mineral deposits
on the heating elements.
Relief valve producing
Pressure buildup caused
•
This is an unacceptable condition and must be corrected.
popping sound
by thermal expansion
Contact the water supplier or plumbing contractor on how
or draining
to a closed system.
to correct this. Do not plug the relief valve outlet.
The heater is beeping
The water heater has not
•
Fill the tank completely with water. Press
ENTER
to stop
and the display says
been filled with water before the alarm and then press
POWER
when the tank has been
F11
powering up. Powering up the filled.
heater without water will
damage the electric heaters.
The water heater warranty
does not cover damage or
failure resulting from operation
with an empty or partially
empty tank.
The filter light is on.
The filter requires cleaning.
•
Follow the instructions on how to remove and clean the
A clean filter is necessary for filter on page 12.
effective operation.
The heater is beeping
There is an issue with the
•
The unit will automatically switch to another available
and the screen says
heat pump system.
mode to ensure you continue to have hot water. Contact
“FA-F8”
service immediately and give them the codes listed on the
display screen.
The heater is beeping
There is an issue with the
•
The heater may switch to another available heating mode.
and the screen flashes
water heater that requires
Contact service immediately. To stop the beeping noise
an error code
immediate attention.
(unless error code F2, F11 or bAd linE) press either the UP or
down arrow button and the alarm will stop and the display
will go back to normal (set temperature).
The water heater is
Unit is not receiving 240VAC
• Turn off power to water heater (generally at the breaker
beeping and the screen
as intend.
panel). Then read “Electrical Connections” section of
flashes, “bAd linE”
Installation Instructions, see page 16. Then, contact the
installer to verify electrical input to the water heater.
Hot Water has a rotten
Certain water supplies with
•
The odor can be reduced or eliminated in most water
egg or sulfur smell
high sulfate content will react
heaters by replacing the anode rod with less-active
with the anode rod that is
material rod. In some cases, an added step of
present in all water heaters
chlorinating the water heater and all hot water lines may
for corrosion protection of
be necessary, contact your local water professional or
the tank.
plumber for options and instructions. Call GE at
1.855.742.6112 to learn how to purchase
this replacement anode rod. A qualified servicer or
plumber should do this replacement. Use of a non-GE
approved anode rod, or operating the water heater
without a GE approved anode rod will VOID the warranty.
Unit is not making
If unit is using electric
•
Check mode of unit.
normal sounds
resistance elements, it will
not make fan or compressor
sounds.
20
Troubleshooting…
For Service, please call 1.855.742.6112
Summary of Contents for Appliances Geospring GEH50DEEDXX
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