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Other Information
Troubleshooting Guide
Telephone Solutions
No dial tone
• Check and repeat installation steps:
Ensure the base power cord is connected to a working electrical outlet
Ensure the telephone line cord is connected to the base and the wall jack.
• Connect another phone to the same jack; if there is still no dial tone, the
problem might be your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Ensure the batteries are installed correctly.
Cannot dial
• Keypad may be locked. If the Padlock icon is on, press unlock in order to
deactivate and enable the keypad.
No signal icon
• The handset may be out of range of the base. Move closer to the base.
• Register handset.
Handset does not ring
• Make sure the handset ringer switch is turned ON, this can be done through
the handset setup menu - Sounds - Ring Volume.
• The handset may be out of range. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging
some phones.
• Check for dial tone.
No sound from handset
• Adjust handset volume.
• Check and adjust sound settings.
You experience static, noise, or fading in and out
• The handset may be out of range of the base. Move closer to the base.
• Make sure base is not plugged into an outlet with another household
appliance. If necessary, relocate the base.
