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Thomson Inc.

10330 North Meridian Street

Indianapolis, IN 46290

© 2007 Thomson Inc. 

Trademark(s) ® Registered

Marca(s) Registrada(s)

SEE MARKING ON BOTTOM / BACK OF PRODUCT

RISK OF ELECTRIC SHOCK

            DO NOT OPEN

WARNING:

 TO

PREVENT FIRE OR

ELECTRICAL SHOCK

HAZARD, DO NOT

EXPOSE THIS

PRODUCT  TO RAIN

OR MOISTURE.

THE LIGHTNING

FLASH AND ARROW

HEAD WITHIN THE

TRIANGLE IS A

WARNING SIGN

ALERTING YOU OF

“DANGEROUS

VOLTAGE” INSIDE

THE PRODUCT.

CAUTION: TO REDUCE THE

RISK OF ELECTRIC SHOCK, DO

NOT REMOVE COVER (OR

BACK). NO USER

SERVICEABLE PARTS INSIDE.

REFER SERVICING TO

QUALIFIED SERVICE

PERSONNEL.

THE EXCLAMATION

POINT WITHIN THE

TRIANGLE IS A

WARNING SIGN

ALERTING YOU  OF

IMPORTANT

INSTRUCTIONS

ACCOMPANYING

THE PRODUCT.

CAUTION:

Interference Information

This device complies with Part 15 of the FCC Rules. Operation is 

subject to the following two conditions: (1) This device may not 

cause harmful interference; and (2) This device must accept any 

interference received, including interference that may cause 

undesired operation.
This equipment has been tested and found to comply with the 

limits for a Class B digital device, pursuant to Part 15 of the FCC 

Rules. These limits are designed to provide reasonable protection 

against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio 

frequency energy and, if not installed and used in accordance 

with the instructions, may cause harmful interference to 

radio communications. However, there is no guarantee that 

interference will not occur in a particular installation.
Privacy of Communications may not be ensured when using this 

product.
If this equipment does cause harmful interference to radio or 

television reception, which can be determined by turning the 

equipment off and on, the user is encouraged to try to correct the 

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna (that is, the 

antenna for radio or television that is “receiving” the 

interference).

• Reorient or relocate and increase the separation between 

the telecommunications equipment and receiving antenna.

• Connect the telecommunications equipment into an outlet 

on a circuit different from that to which the receiving 

antenna is connected.

If these measures do not eliminate the interference, please 

consult your dealer or an experienced radio/television technician 

for additional suggestions. Also, the Federal Communications 

for use with Model 28310  

2 in 1 - Skype Internet  

& Standard Phone

Model 28311 

00019159 (Rev. 0 DOM E/S) 

07-19 

Printed in Malaysia

Handset

Belt

clip

Battery 

compartment 

cover

Charge Cradle

2 AAA  

Nickel-metal 

Hydride batteries

Commission has prepared a helpful booklet, “How To Identify 

and Resolve Radio/TV Interference Problems.” This booklet is 

available from the U.S. Government Printing Office, Washington, 

D.C. 20402. Please specify stock number 004-000-00345-4 when 

ordering copies.
Notice: The changes or modifications not expressly approved by the 

party responsible for compliance could void the user's authority to  

operate the equipment.

Hearing Aid Compatibility 

(HAC)

This telephone system meets FCC standards for Hearing Aid 

Compatibility.

FCC RF Radiation Exposure 

Statement

This equipment complies with FCC RF radiation exposure limits 

set forth for an uncontrolled environment. This equipment 

should be installed and operated with a minimum distance of 20 

centimeters between the radiator and your body. This transmitter 

must not be co-located or operated in conjunction with any other 

antenna or transmitter.”
For body worn operation, this phone has been tested and meets 

the FCC RF exposure guidelines when used with the belt clip 

supplied with this product. Use of other accessories may not 

ensure compliance with FCC RF exposure guidelines.

Left soft 

(button)

display

# (button)

Space/zero

(button)

a/A *

(button)

LED alert 

(indicator)

earpiece

End/Skype 

status 

(button)

Right soft 

(button)

microphone

Call/

Speaker  

(button)

Navigational/

selection 

(button)

Left soft button

Selects the current menu item or confirms a 

setting, depending on the current screen. LED light 

indicator alerts to Voicemail Waiting and Skype 

Authorization requests. 

 

Right soft button 

Cancels the last action or returns to the previous 

screen, depending on the current   screen.  

Call/Speaker button

Initiates or answers a call.  During a call, activates 

speaker. 
 

End/Skype status

When in a call, ends the call. From idle, provides 

access to Skype status menu with a short press. 

Navigational/Selection button

Press the outer ring to navigate up, down, left, 

or right. Press the round button in the center to 

select/confirm a setting. 

 

Upper/Lower case and numeric button

When in text editor, changes to lower-case, upper-

case, or numeric entry. 

Space and Zero button

When in text editor, allows entry of a space, plus 

sign, or zero. 

# button  

When in text editor, it provides a symbol table. 

Button Descriptions

NOTE: The RBRC seal on the battery used in your Thomson Inc. product 
indicates that we are participating in a program to collect and recycle the 
rechargeable battery (or batteries). 
For more information go to the RBRC web site at www.rbrc.org 
or call 1-800-8-BATTERY or contact a local recycling center.

Quick Set-Up Guide

for Optional/

Additional  

Model 28311  

2 in 1 - Skype  

Cordless Handset

Introduction

CAUTION: When using telephone 

equipment, there are basic safety 

instructions that should always be 

followed. Refer to the IMPORTANT 

SAFETY INSTRUCTIONS provided with 

this product and save them for future 

reference.

IMPORTANT: Because cordless phones 

operate on electricity, you should have at 

least one phone in your home that isn’t 

cordless, in case the power  in your home 

goes out.
If you have purchased an extra handset 

apart from your original purchased unit 

you may find a detailed description of its 

functions in the User’s Guide provided with 

your original purchased unit. 
If you have purchased an extra handset 

that is not of the same type as your 

original handset you may still use the 

original User’s Guide to help explain the 

new handsets basic functions and options.  

Parts Checklist 

Make sure your package includes the items shown here.

Installation

Digital Security System

Your cordless phone uses a digital security system to 

protect against false ringing, unauthorized access, and 

charges to your phone line.

INSTALLATION NOTE:  This product 

operates at a frequency of 1.9GHz. to 

provide communication with minimal 

interference from other electronic devices. 

To further minimize the possibility of 

interference, the base of the cordless 

telephone should not be placed near or 

on top of a TV, microwave oven, or VCR. If 

interference continues, move the cordless 

telephone further away from these 

appliances.

Important Installation 

Guidelines

•  Avoid sources of noise and heat, such as motors, 

fluorescent lighting, microwave ovens, heating 

appliances and direct sunlight.

•   Avoid areas of excessive dust, moisture and low 

temperature.

•   Avoid other cordless telephones.
•   Never install telephone wiring during a lightning storm.
•   Never install telephone jacks in wet locations unless the 

jack is specifically designed for wet locations.

•   Never touch non-insulated telephone wires or 

terminals, unless the telephone line has been 

disconnected at the network interface.

•   Use caution when installing or modifying telephone 

lines.

Handset Layout

NOTE: The handset display will turn off 

after 60 seconds of inactivity to save 

battery life. Lift from cradle to activate or 

if handset was not on the charge cradle, 

press the END button to toggle between 

the Change Status and Idle Screen.

Installing the Handset 

Battery

NOTE: You must install the handset 

batteries before using the cordless 

handset.

CAUTION: To reduce the risk of fire or 

personal injury, use only the Thomson 

Inc. approved model BYD NiMH H-AAA 

900mAh 1.2V, rechargeable Nickel-

metal Hydride AAA batteries, which are 

compatible with this unit.

1.  Locate batteries and battery door which are packaged 

together inside a plastic 

bag and are separate 

from the handset.

2.  Locate the battery 

compartment on the 

back of the handset.

3.  Insert the batteries.
4.  Close the battery 

compartment by 

pushing the door up 

until it snaps into place.

5.  Plug the AC power 

adaptor of the charge 

cradle into an electrical 

outlet.

6.  Place the handset in 

the charge cradle. The 

CHARGE indicator turns 

on, verifying the battery is charging.

Allow handset to charge for 16 hours prior to first use. 

If you do not properly charge the handset, battery 

performance is compromised.

Registration

YOU MUST REGISTER THE HANDSET BEFORE USE!

After the optional handset has charged for 16 hours; 

Screen displays 

Press reset button on base and insert 

handset in charger

. Handset will automatically register 

to base.

NOTE: Once a handset has completed 

registration successfully, 

HANDSET X

 

shows on the handset’s display, X stands 

for handset number, you can rename your 

handset.
NOTE: The maximum number of handsets 

which can be registered to the system is 4. 
NOTE: The new handset will be 

automatically UPDATED or DOWNGRADED 

to the actual software version of the base.

Handset Name

This menu allows you to enter a name for the handset, 

which displays on the top banner of the idle screen.
1.  From the 

idle screen

, press    to enter the main 

menu. 

2.  Press 

 and  

 to select 

Settings

.

3.  Press 

 and  

 to select 

Cordless settings

4.  Press 

 and  

 to select 

Handset name

.

5.  Enter the handset name (up to 12 characters). 
6.  Press  

 to save your selection.

NOTE: If you make a mistake, use the

 

 

 button to backspace and delete one 

character at a time or press and hold to 

delete all.

De-Registration

This feature allows you to remove a registered handset 

from connection to base. During the de-registration 

process, keep the handset near the base.

Use the 

Deregister

 function to deregister your handset 

from a base station.
1.  From the 

idle screen

, press  

 to enter the main 

menu. 

2.  Press 

 and  

 to select 

Settings

.

3.  Press 

 and  

 to select 

Cordless settings

4.  Press 

 and  

 to select 

Deregister handset

WARNING: It is not recommended that a 

handset be de-registered unless absolutely 

necessary because once a handset is 

de-registered, that handset’s telephone 

features cannot be used until the handset is 

re-registered.

5.  Select 

NO

, if you do not want to de-register.

6.  If you select 

YES

, then screen will display 

Your handset 

is not registered to base station any more!

.

Re-Register Your Handset

Use the 

Register

 function whenever you need to register 

your handset with a base station, for instance when 

registering the handset with a base station other than the 

one you are already registered to.
1.  From the 

idle screen

, press  

 to enter the main 

menu. 

2.  Press 

 and  

 to select 

Settings

.

3.  Press 

 and  

 to select 

Cordless settings

4.  Press 

 and  

 to select 

Register handset

5.  Screen displays 

Press reset button on base station and 

insert hand-set in charger

. Handset will automatically 

register to base.

NOTE: To make registration possible, make 

sure that the base station has registration 

mode enabled. This is done by pressing 

Reset on the back of the base station.

Intercom Operation

The intercom feature allows you to have a conversation 

with another registered handset without tying up the 

telephone line, allowing you to still receive incoming calls.

Making an Intercom Call

(Handset to Handset Intercom Call)

1.  From the 

idle screen

, press    to enter the main 

menu. 

2.  Press 

 and  

 to select  

INTERCOM

.

3.  Press 

 and  

 to select from any available 

registered handset or 

Internal Call to All

.

 The receiving 

handset(s) rings. Wait for the person at the receiving 
handset to press  

 to connect the call.

NOTE: To cancel, press

 

on the sending 

handset.

4.  When finished, press 

  on either handset to 

deactivate the intercom.

NOTE: The system is expandable up to 4 

handsets (by purchase of optional Model 

28311 handset with recharge cradle). 

When 4 handsets are registered, the 

system can handle 2 separate intercom 

operations at once, for example, 1st 

handset intercoms with 2nd handset while 

3rd handset intercoms with 4th handset.

Receiving an Intercom Call

When you receive an intercom call, your handset rings 
with the selected melody and the Handset ID of sending 
phone shows in the display. To answer the call press 

.

Advanced Intercom 

Features

Receiving an Incoming Call 

During an Intercom Call

If you receive an external telephone call (landline or Skype) 

during an intercom call, both parties on the intercom call 

will receive a double beep in the earpiece. The handset 

displays the Caller’s ID (if available) and 

Answer call?

a) To ignore the incoming call, press

 

NOTE: If a 3rd handset is registered to the 

system, the external call can be answered 

by this handset and the intercom call can 

continue at the same time.  

b) To answer the call, press

 

Selecting 

Yes

 will 

connect your handset to the external call and will 
place the intercom call on hold.

You may now 

switch

 between the intercom call and the 

external call or 

conference

 the other handset to the 

external call.

a) To switch between the external call and the 

intercom call: 

Press

, (Swap calls). This puts the 

external call on Hold. The external caller will hear 
a double beep every 10 seconds to indicate they 
are on Hold. You can return to the intercom call by 
pressing 

 again. 

b) To conference the other handset to the external 

call: 

Press  

, then press

ress 

 and 

 to select 

Join in 

Conference.

c) To end the conference call, 

both

 handsets must 

press

.

NOTE: The current status of each handset 

shows at the top of the handset display. 

i.e. Intercom, Landline Call, Skype Call or 

Confererence Call as you progress through 

the steps above.

Using Intercom w/External Phone 

Calls

During a telephone call, you may use the intercom 

function to page another handset and have an off line, 

private (two-way) intercom conversation. You may also 

have a three-way conversation between the external 

caller and the handsets, or you may transfer the external 

telephone call to another handset.

Two-Way Calling

1.  During an external call, press 

 to put the call on 

Hold.

2.  Press    to select 

OPTIONS

3.  Press 

 and  

 to select 

Invite Handset

.

4.  Press 

 and  

 to select from any available 

registered handset or 

Internal Call to All

.

 The receiving 

handset(s) is paged and emits a tone. Wait for the 
person at the receiving handset to press 

 to 

connect the call. Both intercom users may now speak 
privately. The external caller will not hear the intercom 
conversation.

5.  When finished, press 

  on either handset to 

deactivate the intercom. The originating handset 
displays 

Landline Call 

and

 On Hold

.

6.  Press 

 to re-connect to the external call.

Three-Way Calling

Regular Method: 

For use with 2 handsets and an external landline call

During a landline call with a handset, the other registered 

handset(s) display 

Landline Busy

. To have a second 

handset join the call;
1.  Press  

.

2.  Press

ress  

 to connect. The original handset will hear a 

beep to indicate another handset has joined the call.

NOTE: The above procedure will only work for 

a Landline Call.  For three way calling with an 

external Skype call, use the “Invite Handset” 

method. 

“Invite Handset” Method: 

For use with 2 handsets and a Skype Call or landline call

1.  During an external call, press 

 to put the call on 

Hold.

2.  Press    to select 

OPTIONS

3.  Press 

 and  

 to select 

Invite Handset

.

4.  Press 

 and  

 to select from any available 

registered handset or 

Internal Call to All

.

 The receiving 

handset(s) is paged and emits a tone. Wait for the 
person at the receiving handset to press 

 to 

connect the call. 

5.  Press    on the originating handset to select 

OPTIONS

6.  Press 

 and  

 to select 

Join in Conference

.

7.  To end conference call,

 both handsets must press 

 .

Transferring External Calls to Other 

Handsets

1.  Follow steps 1 - 6 for Three Way Calling Invite Handset 

Method.

2.  After conference is established, press 

 

 on 

originating handset.  External call is connected to the 
second handset.

Changing the Battery

CAUTION: To reduce the risk of fire or 

personal injury, use only the Thomson 

Inc. approved model BYD NiMH H-AAA 

900mAh 1.2V, rechargeable Nickel-

metal Hydride AAA batteries, which is 

compatible with this unit.

1.  Make sure handset is 

OFF

 (not in TALK mode) before 

you replace battery.

2. Remove the battery compartment door.
3. Remove the batteries from the handset.
4. Insert the new batteries.
5. Put the battery compartment door back on.
6.  Place handset in the base or handset charge cradle to 

charge. 

Allow the handset battery to properly charge 

(for 16 hours) prior to first use or when you install a 

new battery pack. If you do not properly charge the 

phone, battery performance will be compromised.

Battery Safety Precautions

•  Do not burn, disassemble, mutilate, or puncture. 

Batteries of this type could release toxic materials 

which can cause injury.

•  To reduce the risk of fire or personal injury, use only 

the 

Nickel-metal Hydride 

battery listed in the User’s 

Guide.

•  Keep batteries out of the reach of children.
•   Remove batteries if storing over 30 days.

Limited Warranty

What your warranty covers:

• Defects in materials or workmanship.

For how long after your purchase:

• One year, from date of purchase.
  (The warranty period for rental units begins with the first 

rental or 45 days from date of shipment to the rental firm, 

whichever comes first.)

What we will do:

• Provide you with a new or, at our option, a refurbished unit. 

The exchange unit is under warranty for the remainder of 

the original product’s warranty period.

How you get service:

• Properly pack your unit. Include any cables, etc., which were 

originally provided with the product. We recommend using 

the original carton and packing materials.

• ”Proof of purchase in the form of a bill of sale or receipted 

invoice which is evidence that the product is within the 

warranty period, must be presented to obtain warranty 

service.” For rental firms, proof of first rental is also required. 

Also print your name and address and a description of the 

defect. Send via standard UPS or its equivalent to:

Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927

• Pay any charges billed to you by the Exchange Center for 

service not covered by the warranty.

• Insure your shipment for loss or damage. Thomson Inc. 

accepts no liability in case of damage or loss.

• A new or refurbished unit will be shipped to you freight 

prepaid.

What your warranty does not cover:

• Customer instruction. (Your User’s Guide provides 

information regarding operating instructions and user 

controls. Any additional information, should be obtained 

from your dealer.)

• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into 

other products.

• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.

Product Registration:

• Please complete and mail the Product Registration Card 

packed with your unit. It will make it easier to contact you 

should it ever be necessary. The return of the card is not 

required for warranty coverage.

Limitation of Warranty:

• The warranty stated above is the only warranty applicable 

to this product. All other warranties, express or implied 

(including all implied warranties of merchantability or 

fitness for a particular purpose) are hereby disclaimed. 

No verbal or written information given by Thomson Inc., 

its agents, or employees shall create a guaranty or in any 

way increase the scope of this warranty.

• Repair or replacement as provided under this warranty 

is the exclusive remedy of the consumer. Thomson 

Inc. shall not be liable for incidental or consequential 

damages resulting from the use of this product or arising 

out of any breach of any express or implied warranty 

on this product. This disclaimer of warranties and 

limited warranty are governed by the laws of the state 

of Indiana. Except to the extent prohibited by applicable 

law, any implied warranty of merchantability or fitness 

for a particular purpose on this product is limited to the 

applicable warranty period set forth above.

How state law relates to this warranty:

• Some states do not allow the exclusion nor limitation of 

incidental or consequential damages, or limitations on how 

long an implied warranty lasts so the above limitations or 

exclusions may not apply to you.

• This warranty gives you specific legal rights, and you also 

may have other rights that vary from state to state.

If you purchased your product outside the USA:

• This warranty does not apply. Contact your dealer for 

warranty information.

Service

—  www.GE.com/phones  —

If trouble is experienced with this equipment, for repair or 

warranty information, please contact customer service at 

1-800-

448-0329

. If the equipment is causing harm to the telephone 

network, the telephone company may request that you 

disconnect the equipment until the problem is resolved.
This product may be serviced only by the manufacturer or 

its authorized service agents. Changes or modifications not 

expressly approved by Thomson Inc. could void the user’s 

authority to operate this product. For instructions on how to 

obtain service, refer to the warranty included in this guide or call 

customer service at

 1-800-448-0329

.

Or refer inquiries to:

Thomson Inc. 

Manager, Consumer Relations 

P O Box 1976 

Indianapolis, IN 46206

Attach your sales receipt to the booklet for future reference or 

jot down the date this product was purchased or received as a 

gift. This information will be valuable if service should be required 

during the warranty period.
Purchase date _________________________________________

_______
Name of store _________________________________________

_______

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