Handset
Belt
clip
Handset
battery pack
Battery
compartment
cover
Charge
cradle
Storing CID Records in Internal Memory
You may also store CID information in the phone’s internal memory.
NOTE: It is important that you format CID records correctly
BEfORE storing in internal memory as you cannot reformat
CID records stored in memory.
1. Make sure the phone is
Off
(not in talk mode).
2. Use the CALLER ID-VOLUME (
5
or
6
) button to scroll to the desired CID
record.
3. Press the mem button.
4. Use the touch-tone pad to enter a memory location (0-9) to store the
number in that memory location. You will hear a confirmation tone.
NOTE: If the memory location is occupied,
rEPLACE
MEMO?
is displayed, and you must confirm replacement by
pressing the mem button.
NOTE: Press the *EXIT/tone button once to keep the
previous setting (making no changes) and return to
Standby mode.
NOTE: If the selected CID record contains any information
that is non-numeric, the unit will not allow this record to
transfer to the internal user memory. The handset will
display
uNAbLE TO STOrE
.
To Replace a Stored CID Record
1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After
you enter the memory location,
rEPLACE MEMO?
shows in the display.
2. Press the mem button again, and the new CID record replaces the old
memory in that location. You will hear a confirmation tone.
Deleting a CID Record
1. Make sure the phone is
Off
(not in TALK mode).
2. Use the CALLER ID-VOLUME (
5
or
6
) button to display the CID record you
want to delete.
3. Press chan/delete. The display shows
DELETE CALL ID?
.
4. Press chan/delete again to erase the record and
DELETED
shows in the
display. You will hear a confirmation tone.
NOTE: Press the *EXIT/tone button to return to the standby
mode.
Deleting All CID Records
1. Make sure the phone is
Off
(not in TALK mode).
2. Use the CALLER ID-VOLUME (
5
or
6
) button to display any Caller ID
record.
3. Press and hold the chan/delete button until
DELETE ALL?
shows in the
display.
4. Press chan/delete again to erase all records. You will hear a confirmation
tone. The display shows
NO CALLS
.
NOTE: Press the *EXIT/tone key to return to the standby
mode.
Memory
Each handset can store up to ten 24-digit numbers with up to 15-character
names in memory for quick dialing. This memory feature is in addition to the
CID memory log, which stores up to 40 CID records in each handset.
Storing a Name and Number in Memory
1. Make sure the phone is
Off
(not in TALK mode).
2. Press the mem button.
3. Press the desired memory location (0 through 9) or use
CALLER ID-VOLUME (
5
or
6
) to scroll to the desired memory location.
NOTE: If the memory location is occupied, the memory
location number and stored name and telephone number
shows in the display. If the memory location is empty.
EMPTy
shows in the display.
4. Press the mem button again. The display shows
ENTEr NAME
.
NOTE: If you don’t want to enter the name, skip step 5.
5. Use the touch-tone pad on the handset to enter the name (up to 15
characters) and press the memory button to save. More than one letter
is stored in each of the number keys. For example, to enter the name Bill
Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the
letter I. Press the 5 key 3 times for the letter L. Wait for one second. Press
the 5 key 3 times for the second letter L. Press the 1 key to insert a space
between the L and the S. Press the 7 key 4 times for the letter S; press the
6 key once for the letter M; press the 4 key 3 times for the letter I; press the
8 key for the letter T; press the 4 key twice for the letter H.
NOTE: If you make a mistake press the chan/delete
button to backspace and erase the wrong character(s) or
number(s).
6. Press the mem button to save the name. The display shows
ENTEr TEL
NuMbr
.
7. Use the touch-tone pad to enter the telephone number you want to store
(up to 24 digits).
NOTE: The system treats PAUSES as delays or spaces in the
dialing sequence.
8. Press mem again to store the number. You will hear a confirmation tone.
Storing the Last Number Dialed
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the redial button.
3. Press the mem button to store the number. You will hear a confirmation
tone.
To replace an old number with a new redial number:
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the redial button.
3. Press the mem button, and
rEPLACE MEMO?
shows in the display.
4. Press the mem button again to replace the old number with the new
number. You will hear a confirmation tone.
Inserting a Pause in the Dialing Sequence
of a Stored Number
If a pause is needed to wait for a dial or access tone, press the #PAUSE/
ringer button to insert a delay in dialing sequence of a stored number (for
example, after you dial 9 for an outside line, or to wait for a computer access
tone). Pause shows in the display as a
P
, and each pause counts as one digit
in the dialing sequence.
Changing a Stored Number
1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
2. Press the mem button, and
rEPLACE MEMO?
shows in the display.
3. Press the mem button to store the number. You will hear a confirmation
tone.
Reviewing and Deleting Stored Numbers
1. To review stored numbers, press the mem button, and use the CALLER
ID-VOLUME (
5
or
6
) button to scroll to the memory location, or press the
corresponding number key for a desired memory location (0-9).
2. When the number that you want to delete shows in the display, press the
chan/delete button. The display shows
DELETE?
.
3. Press chan/delete again to delete the data. The display shows
DELETED
.
Dialing a Stored Number
1. Make sure the phone is
ON
by pressing the TALK/CALL BACK button.
2. Press the mem button.
3. Press the memory location (0-9). The number dials automatically.
- OR -
1. Make sure the phone is
Off
(not in TALK mode).
2. Press the mem button.
3. Use the touch-tone pad or the CALLER ID-VOLUME (
5
or
6
) button to
scroll to the number you want to dial.
4. Press the TALK/CALL BACK or SPEAKER button. The number dials
automatically.
Chain Dialing from Memory
Use this feature to make calls which require a sequence of numbers, such as
calling card calls to a frequently called long distance number. Each part of
the sequence is dialed from memory. The following example shows you how
to use chain dialing to make a call through a long distance service:
The Number for
Memory Location
Long distance access number
7
Authorization code
8
Frequently called long distance number
9
1. Make sure the phone is
ON
(in TALK or SPEAKERPHONE mode).
2. Press the mem button and then press 7.
3. When you hear the access tone, press the mem button and then press 8.
4. At the next access tone, press the mem button and then 9.
TIP: Wait for the access tones before pressing the next
mem button, or your call may not go through.
Answering System Operation
This section discusses the buttons and features on the answering system.
Messages Indicator
The messages indicator shows you how many messages you have received,
and blinks when there are new messages. The ans on/off button must be
ON
in order for the messages indicator to work.
NOTE : The answering system displays “- -” when it is
turned off.
Screening Calls from the Base
1. Wait for the caller to begin leaving a message (to determine who is
calling).
2. To speak to the caller, pick up the handset, and press the TALK/CALL BACK
button.
The answering system automatically stops recording when you activate the
handset or pick up an extension phone.
TIP: Make sure the volume on the base is set loud enough
to hear your incoming calls.
Message Playback
The messages indicator on the base lets you know when you have
messages. To play messages, press PLAY/STOP.
While a message is playing, you may do the following:
• Press PLAY/STOP to stop the message playback.
• Press and release
7
repeat to restart the current message; continue
pressing and releasing
7
repeat to review previous messages.
• Press and release
8
skip to go to the next message.
Memory full
When the answering system memory is full, the system answers after 10
rings. You should erase some messages so the answering system may
record new messages.
Erasing Messages
You may erase messages three ways: one message at a time from the base;
all messages from the base; or one message at a time from the handset or a
phone in another location.
To erase one message at a time from the base:
• Press PLAY/STOP. The message plays.
• Press and release the erase button.
To erase all reviewed messages from the base:
• Press and hold the erase button until the unit beeps.
To erase a message from the handset:
• Press flash/answerer/call waiting button to enter into the handset remote
access operation.
• Press PLAY/STOP on the handset (the 2 button). The message plays.
• Press erase (the 0 button) to erase the message during message playback.
NOTE: Erased messages cannot be restored.
Leaving a Memo
Use the memo feature to leave a message.
1. Press and hold the memo button on the base.
You must hold the button
until you finish recording the memo.
2. Begin speaking after you hear the beep.
3. Release the memo button when finished.
Remote Access
You may access the answering system with the cordless handset or from
any tone-dial compatible telephone.
Cordless Handset
1. Press the flash/answerer/call waiting button to access the answering
system.
2. Use the corresponding handset keys just like you would use the base
buttons (see Answering System Setup). The button functions are located
on the handset above each number key. For example, to play messages:
• Press the flash/answerer/call waiting button. The display shows
ANSwErEr rEMOTE
.
• Press 2 (PLAY/STOP).
• When you are finished listening to your messages, press the
flash/answerer/call waiting button again.
Changing the Battery
CAUTION: To reduce the risk of fire or personal injury,
use only the Thomson Inc. approved Nickel-Cadmium
(Ni-Cd ) battery model 5-2729 or Nickel-Metal Hydride
(Ni-MH) battery model 5-2522, which is compatible with
this unit.
1. Make sure the telephone is
Off
(not in TALK mode) before you replace
battery.
2. Remove the battery compartment door.
3. Disconnect the cord attached to the battery pack and remove the battery
pack from the handset.
4. Insert the new battery pack and connect the cord to the jack inside the
battery compartment.
5. Replace battery compartment door.
6. Place handset in the base to charge.
Allow the handset battery to
properly charge (for 16 hours) prior to first use or when you install a
new battery pack. If you do not properly charge the phone, battery
performance will be compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of
this type, toxic materials could be released which can cause injury.
• To reduce the risk of fire or personal injury, use only the
Nickel-Metal
Hydride (Ni-MH)
battery listed in this User’s Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
Display Messages
The following messages show the status of the phone or help you set up and
use your phone.
ANSWERER REMOTE
Indicates the handset is accessing the answering
system.
BLOCKED CALL
Caller information is blocked from transmission.
BLOCKED
Caller name and number is blocked from
NAME/NUMBER
transmission.
DELETE ALL?
Prompt asking if you want to erase all Caller ID
records.
DELETE CALL ID?
Prompt asking if you want to erase the current
Caller ID record that is shown on the display.
DELETE?
Prompt asking if you want to erase one of the 10
numbers stored in the phone’s outgoing
memory.
DELETED
Prompt confirming a CID record is erased.
DO NOT DISTURB
Indicates DO NOT DISTURB function is turned on.
Ringer and call screening is silenced.
EMPTY
Indicates a memory location is vacant.
END Of LIST
Indicates there is no additional information in
the Caller ID memory log.
ENTER NAME
Prompt telling you to name the handset or enter
a name for one of the 10 memory locations.
INCOMPLETE
Caller information is interrupted during
DATA
transmission or the phone line is excessively
noisy.
LOW BATTERY
Indicates the handset battery is low and needs
charging.
NEW
Indicates call or calls have not been reviewed.
NO DATA
No Caller ID information was received.
NO CALLS
Indicates no calls have been received.
PAGING fRM BASE
Someone is paging the handset from the base.
PLEASE REGISTER
Indicates the andset needs to be registered
before use.
PRESS TALK KEY
Indicates the CID number is a Directory Dial
Number (DDN) and cannot be formatted.
READY
Indicates the handset is registered and available
for use.
REPT
Repeat call message. Indicates that a new call
from the same number was received more than
once.
TRANSfERRING
Indicates the call is being transferred from one
handset to another.
You experience static, noise, or fading in and out
• Change channels
• The handset may be out of range. Move closer to the base.
• Relocate the base.
• Charge the battery.
• Make sure base is not plugged into an electrical outlet with another
household appliance.
Unit beeps
• Place handset in base cradle for 20 seconds to reset the security code.
If that doesn’t work, charge the battery for 16 hours.
• See solutions for “No dial tone.”
• Replace the battery.
Memory dialing
• Make sure you correctly program the memory location keys.
• Make sure you follow the proper dialing sequence.
• You may need to reprogram numbers into memory after a power
outage or
battery replacement.
Out of range
• Move closer to the base.
• Reset the battery. Unplug the battery and plug it in again after five
seconds.
• Reset the power supply. Unplug the supply and plug it in again after five
seconds.
Phone with tone service dials out in pulse mode
• Make sure phone is in tone dialing mode.
Phone won’t dial out with pulse service
• Make sure phone is in pulse dialing mode.
Handset displays
uNAvAILAbLE
• Place the handset on the main base for reset.
• An additional handset is in use.
• Move closer to the base.
Answering System Solutions
Can’t hear messages, beep, etc.
• Adjust speaker volume.
Time/Day setting is incorrect.
• Set the time clock.
Answers on 10th ring
• Make sure answering system is turned on.
• Answering system memory may be full. Erase some messages.
Incoming messages are incomplete
• An extension phone may have been lifted as a message is received.
• Answering system memory is full. Erase some messages.
• You may have accidently pressed the PLAY/STOP button during playback
and stopped the message.
Won’t respond to remote commands
• You must use a tone-dial phone. This phone does not support pulse
(rotary) dialing.
• Make sure to enter the correct security code.
• Did unit hang up? If you take no action for a period of time, it automatically
hangs up.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction can shield radio signals.
• You’re too close to appliances such as microwaves, stoves, computers,
etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into an AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
General Product Care
To keep your telephone working and looking good, follow these guidelines:
• Avoid putting the phone near heating appliances and devices that
generate electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping and other rough treatment to the phone.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this
will damage the finish.
• Retain the original packaging in case you need to ship the phone at a
later date.
Warranty
Thomson Digital Technologies Ltd., warrants to the purchaser or gift recipient
that if any manufacturing defect becomes apparent in this product within
1 year from the original date of purchase, it will be replaced free of charge,
including return transportation.
UNABLE TO DIAL
Indicates the CID or memory contents cannot be
dialed.
UNABLE TO STORE
Indicates the CID or memory contents cannot be
stored.
UNAVAILABLE
Indicates the handset is out of range.
Or an additional handset is in use. Or there has
been a base power failure, in which case you
must place all handsets on the main base cradle
for 20 seconds to re-register.
UNKNOWN
The incoming call is from an area not serviced by
NAME/CALLER/
Caller ID or caller information is not sent.
NUMBER
Answering System Display Messages
The following messages show the status of the answering system or
help you set up and use the system.
0-59
Indicates the total number of messages.
CL (blinking)
The voice time/day stamp needs to be set.
- -
Answering system is turned off.
An (blinking)
The system is answering a call and
recording an incoming call.
f (blinking)
Answering system memory is full.
Six bars
The system is recording a memo or an
(blinking)
announcement.
LA (Line Access)
Answering system is being accessed
remotely from another location.
Handset Sound Signals
Signal
Meaning
A long warbling tone (with ringer on)
Signals an incoming call
Screening Calls from the Handset
Use the handset to screen calls even when you can’t hear the answering
system.
When the answering system picks up:
1. Press the flash/answerer/call waiting button to access the answering
system.
2. Listen as the caller leaves a message.
3. Press the TALK/CALL BACK button to speak to the person or press the
flash/answerer/call waiting button to stop screening the call.
Memory full
When answering system memory is full, the system answers after 10 rings,
beeps and waits for you to enter the 3-digit security code. If you don’t enter
the security code within 10 seconds, the phone hangs up.
You should erase some messages so the answering system can record new
ones.
NOTE: The unit also answers after the 10th ring if it is
turned off. To access the answering system, enter your 3-
digit security code after you hear the beep.
Accessing the Answering System from
Another Location
You can access your answering system from any touch-tone phone
by entering your 3-digit security code after you hear the outgoing
announcement.
1. Dial the telephone number to which the answering system is connected
to.
2. Enter the security code after you hear the tone.
3. Follow the voice menu to use the answering system’s remote functions.
The remote feature lets you perform the following functions:
To
Press this button
Review message
1
Play back messages
2
Stop message playback
2
Erase message
0 (during message playback)
Skip message
3
Turn off/on answerer
4
Review voice menu options
7
TIP: You can bypass the outgoing announcement by
pressing any numbered key on the touch-tone pad while
the announcement is playing. Then, you can enter your
security code to access the answering system.
Changing the Security Code
The default security code for accessing the answering system from another
location is
1 2 3
. You must use the handset to change the security code. With the
phone
Off
(not in TALK mode), follow these steps:
1. Press the flash/answerer/call waiting button to display
ANSwErEr
rEMOTE
.
2. Press the *EXIT/tone button.
3. Enter the new 3-digit security code.
4. Press the *EXIT/tone button again. The unit announces the new code,
pauses, beeps, and then announces the menu options again.
Headset and Belt Clip Operation
Connecting an Optional Headset to the
Handset
For hands free operation:
1. Remove the rubber cap covering the headset jack.
2. Connect the headset to the headset jack on the handset. The handset
receiver is disabled when the headset is connected.
3. Adjust the headset to rest comfortably on top of your head and over your
ear. Move the microphone to approximately two to three inches from your
mouth.
4. Press the TALK/CALL BACK button on the handset to answer a call or make
calls with the headset.
5. To return to normal operation, unplug the headset from the jack.
Attaching the Belt Clip
To attach the belt clip, insert the sides of the belt clip into the slots on each
side of the handset. Snap the ends of the belt clip into place.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.
Accessory Information
To order, call the nearest distributor for your area;
Ontario: (905) 624-8516
Manitoba: (204) 783-2088
British Columbia: (604) 438-8001
Quebec: (514) 352-9071
A shipping and handling fee will be charged upon ordering. It is required
by law to collect appropriate sales tax for each individual state, country,
and locality to which the merchandise is being sent. Items are subject to
availability.
DESCRIPTION
MODEL NO.
Handset Replacement Battery
5-2729(Ni-Cd)/5-2522(Ni-MH)
Power adaptor
5-2732
Belt Clip
5-2736
Headset
5-2425 (black)
Optional/Additional handset cradle
5-2752
Three short beeps (several times)
Page signal
One long tone
Confirmation tone
One beep every 7 seconds
Low battery warning
Troubleshooting Tips
Caller ID Solutions
No display
• Fully charge (for 16 hours) or replace the battery.
• If you are using AC (electrical) power, make sure that the unit is
connected to a non-switched electrical outlet. Unplug the AC power
converter from the unit and plug it back in.
• To see Caller ID information in your display, you must be subscribed to
Caller ID service through your local telephone company.
Caller ID incomplete
• The unit displays this message if it detects anything other than valid
Caller ID information during the silent period after the first ring. This
message indicates the presence of noise on the line.
Telephone Solutions
Handset can not link.
• If any handsets become inoperable, place it on the main base cradle for
20 seconds to re-register.
No dial tone
• Check or repeat installation steps
• Make sure the base power cord is connected to a working electrical
outlet.
• Make sure the telephone line cord is connected to the base unit and the
modular phone jack?
• Disconnect the base from the wall phone jack and connect another
phone to the same jack. If there is no dial tone on the second phone,
the problem might be your wiring or local service.
• The handset might be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Ensure the battery pack is installed correctly.
• Did the handset beep when you pressed the TALK/CALL BACK button?
Did the in use indicator come on? The battery may need to be charged.
Handset does not ring
• Make sure the ringer is set to ON, this can be done through the handset
setup menu Ringer Volume.
• You may have too many extension phones on your line. Try unplugging
some phones.
• See solutions for “No dial tone.”
Instructions for Optional/Additional
Handset(s)
This phone is EXPANDABLE up to a total of 4 handsets (by additional
purchase of the optional Model 25902 handset with charge cradle).
IMPORTANT: You can only use one handset at a time
and there is NO conference and intercom features for
these units. If the TALK/CALL BACK or SPEAKER button is
pressed on one handset while another handset is in use,
uNAvAILAbLE
shows on the display.
Parts Checklist
Make sure your package includes the items shown here.
This warranty does not include damage to the product resulting from
accidents, misuse or leaking batteries.
Should your product not perform properly during the warranty period, either:
1. Return it to the selling dealer with proof of purchase for replacement,
OR
2. Call 1-800-522-0338 (English) or 1-800-522-0445 (French) for instructions
concerning where to mail the product.
The provisions of this written warranty are in addition to and not a
modification of or subtraction from the statutory warranties and other
rights and remedies contained in any applicable legislation, and to the
extent that any such provisions purport to disclaim, exclude or limit any
such statutory warranties and other rights and remedies, such provisions
shall be deemed to be amended to the extent necessary to comply
therewith.
Attach your sales receipt to this booklet for future reference. This information
is required if service is needed during the warranty period.
PURCHASE DATE __________________________________________________
NAME OF STORE __________________________________________________
Installing the Handset Battery
NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of fire or personal injury,
use only the Thomson Inc. approved Nickel-Cadmium
(Ni-Cd ) battery model 5-2729 or Nickel-Metal Hydride
(Ni-MH) battery model 5-2522, which is compatible with
this unit.
1. Locate battery and battery door which are packaged together inside a
plastic bag and are separate from the handset.
2. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment.
NOTE: To ensure proper battery installation, the connector
is keyed and can be inserted only one way.
4. Insert the battery pack.
5. Close the battery compartment by pushing the door up until it snaps into
place.
6. Place the handset in the base to charge.
Extra Charging Cradle
1. Plug the AC power converter of the extra charging cradle into the
electrical outlet.
2. Place the handset in the extra charging cradle. The charge indicator turns
on, verifying the battery is charging.
3. Allow the phone to charge for 16 hours.
Registration
YOU MUST REGISTER THE HANDSET TO THE MAIN BASE BEfORE USE!
After the optional handset has charged for 16 hours on the extra charger, place
it on the main base station for 20 seconds, it will then automatically register.
NOTE:
PLEASE rEGISTEr
shows on the display if the
handset has not been registered. Once a handset has
completed registration successfully,
rEADy
will show on
the handset’s display.
NOTE: In case of a power failure, the handsets may display
uNAvAILAbLE
when the TALK/CALL BACK button is pressed.
You must then place all handsets on the main base cradle
for 20 seconds to re-register.