Customer Service
Tr
oubleshooting T
ips
Installation Instr
uctions
Care and Cleaning
Operating Instr
uctions
Safety Instructions
20
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
Problem
Possible Causes
What To Do
Surface units not
The surface units are
•
With the controls off, check to make sure the surface
functioning properly
not plugged in solidly.
unit is plugged completely into the receptacle.
The surface unit controls
•
Check to see the correct control is set for the surface
improperly set.
unit you are using.
The drip pans are not set
•
With the controls off, check to make sure the drip
securely in the cooktop.
pan is in the recess in the cooktop and that the
opening in the pan lines up with the receptacle.
Oven will
A fuse in your home may
•
Replace the fuse or reset the circuit breaker.
not work
be blown or the circuit
breaker tripped.
Plug on range is not
•
Make sure electrical plug is plugged into a live, properly
completely inserted in
grounded outlet.
the electrical outlet.
Oven control
•
See the
Using the oven
sections.
improperly set.
Food does not
Oven control
•
Make sure you turn the knob all the way to the
broil properly
improperly set.
BROIL
position.
Improper shelf position
•
See the
Broiling Guide.
being used.
Cookware not suited
•
Use the broiling pan and grid that came with your range.
for broiling.
Aluminum foil used on the
•
See the
Using the oven for broiling
section.
the broiling pan and grid has
not been fitted properly and
slit as recommended.
Food does not bake
Oven control
•
See the
Using the oven for baking or roasting
section.
or roast properly
improperly set.
OVEN TEMP
knob was
•
Turn the knob to
OFF
and then to the bake temperature.
turned to
BROIL
before
being set at a baking
temperature
Shelf position is incorrect
•
See the
Using the oven for baking or roasting
section.
or the shelf is not level.
Necessary preheating
•
See the
Using the oven for baking or roasting
section.
was not done.
Incorrect cookware or
•
See the
Using the oven for baking or roasting
section.
cookware of improper
size being used.
A foil tent was not
•
See the
Using the oven for baking or roasting
section.
used when needed
to slow down browning
during roasting.
