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English
English
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The damage c aused by ex ternal forces of nature or
uncontrollable circumstance, such as fire, water damage,
lightening, mishandling or improper storage ,or other reasons
not related to manufacturing or proper explained in owner’s
manual or etc.
Warranty Policy
1. Users are afforded free maintenance when the following
situations occur:
·
The verifiable (via GDU customer service ) fault occurs in
normal use during warranty period.
·
The fault caused by GDU during repairs, inspections , and other
operations.
·
The S/N, manufacturer tag and other documentation is in good
condition and has no identifiable alterations, markings, or
damages.
·
Provide ORIGINAL proof of purchase invoice, or receipt, and
warranty card.
2. Users will be DENID when the following situations occur:
·
The product exceeds the warranty period.
·
Purchase through unauthorized channel.
·
The fault is caused by artificial factors and non-quality related
problems.
·
The fault is caused by incorrect operation and installation
according toUser Manual.
·
The fault is caused by self-disassembly and unauthorized
modification.
·
The fault is caused by outside forces or force of natural disaster.
·
The product received is different from the description of
purchased item.
·
The product is defective from the manufacturer with NO SIGNS
OF USE.
2. Users could ask for exchanges service when fulfill one of the
following situations:
·
Confirmed (via customer service ) manufacturer defects are
found with NO SIGNS OF USE in 7 working days after receiving
the product.
·
Please verified (via customer service) , if there is reoccuring
issues with replacement product.
·
Users have not received the product within 5 working days after
the date we promised.
3. Refund and Exchange are DENIED ,when the following
situations occur:
·
The damages occur during transit, but users do not make an
inspection before signing for express delivery.
·
The returns or exchanges request is raised out of 7 working
days warranty.
·
Could not provide verifiable ORINGINAL proof of purchase.
·
The product is proved to have no quality problem after
inspection of item by GDU technical support department.
·
The problem caused by crash, burn, self-conversion,
invasion of foreign matter (such as water, oil, sand), incorrect
installation, improper operation or ignoring the guidance of the
documentation and in-app tips provided .
·
The manufacture tag, S/N, the false proof mark.
