i. Store batteries within the temperature range of 15°C to 30°C (59°F to 86°F).
ii. Charge installed packs every 5 days to maintain their charge capacity.
iii. Charge uninstalled packs every six (6) months to 100%, then discharge to 40% and return to
storage.
Troubleshooting
These are basic troubleshooting tips. For more complete help with troubleshooting, see the
Troubleshooting
section
at the end of this Help file.
1.
Battery Power – Battery does not charge
2.
Battery Power – Short run time
3. Lock-ups
a. Determine if the Digitizer, Touchscreen, or keypad inputs are recognized.
b. Attempt to close any programs that are not responding (press the
Security key
,
Task Manager
).
c. If Task Manager does not list any suspect programs/applications, perform a reboot.
d. Restart applications and try the specific operation again.
e. If the Shut down Menu does not respond, press and hold the power button for approximately 10 seconds
to perform a forced shutdown. Note: Any unsaved data will be lost when using this shutdown method.
4. RF Communications
a. If coverage is historically good at this location, check the signal strength. Reposition the computer
slightly to increase signal strength. Wait approximately five (5) minutes. Determine if there is RF
activity. Applications provided with RF devices generally provide diagnostic capability.
b. If not resolved, exit all applications, restart the applications, and try RF communications again.
c. If not resolved, connect external power and perform a restart.
d. Restart applications and try RF communications again.
5. Additional Information is Available
a. The Duo-Touch II Getting Started Guide included with the original shipment packaging.
b. The Duo-Touch II factory installed Windows image includes a resident help file with a link on the
desktop; alternately Help can be accessed via the following path:
Start -> All Programs -> Mobile
Computer Tools
.
c. Please contact your Support Representative for any additional questions.
Getting Familiar with your Tablet PC
Page 8 of 57
Duo-Touch II Help
2/28/2008
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