Chapter 3: Troubleshooting Tips
If card and devices connected to the computer do not seem to be working properly, please perform below
basic troubleshooting steps:
1. Check that all cables are correct and securely connected.
2. Make sure USB device’s power is turned on.
3. Make sure the devices are getting enough power they require.
4. Make sure there is no problem with the card installation.
Computer failed to start after inserting the USB 3.0 PCI Express card.
Turn off the computer, remove the USB 3.0 PCI Express Card, and try to restart the computer. If the
computer starts successfully, it means that the card has not been inserted into the PCI Express slot
correctly. Please clean golden figure by rubber firstly, then change another PCI Express slot.
How to deal with there is a yellow exclamation point on controller?
1. Please shutdown your computer and move the card to another available slot then re-install USB 3.0
driver.
2. Please point on this device then right-click on the mouse.
Selecting “
Update Driver
” to renew USB driver.
3.
This exclamation point usually means there is a resource conflict between this card and another card in
your system. Please move the card to another available slot. Restart your computer. Windows will
re-configure itself and re-assign resources. Check your device manager again.
A message is displayed starting that not enough power can be given to the connected device.
Make sure to plug 4-pin power cable on board to provide efficient power to USB devices. But the better
way is using device self-power to satisfy it.
Is it possible to connect current USB 1.1 or 2.0 devices to the USB 3.0 PCI Express card?
Yes it works. Device will not obtain the USB 3.0 speed, but USB 2.0/1.1.
