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Gateway SJM40 Reference Manual Download Page 110

CHAPTER 8: Troubleshooting

106

You see a “Not enough memory” error message

•

Close all programs, then restart your notebook.

Memory card reader

Drive letter for the memory card slot does not appear 

in the My Computer window

•

Reboot your notebook.

Modem (cable or DSL)

The modem does not connect

•

Make sure that the modem cable is plugged into 

the Ethernet network jack and not the optional 

modem jack. For the location of your network 

jack, see 

“Left” on page 7

.

•

See the documentation that came with your 

modem for additional troubleshooting 

information.

Modem (dial-up)

Your modem does not dial or does not connect

•

Make sure that the modem cable is plugged into 

the optional modem jack and not the Ethernet 

network jack. For the location of your modem 

jack, see 

“Back” on page 10

.

•

Make sure that your notebook is connected to 

the telephone line and the telephone line has a 

dial tone.

Summary of Contents for SJM40

Page 1: ...NOTEBOOK REFERENCEGUIDE ...

Page 2: ......

Page 3: ...panel 14 Chapter 3 Setting Up and Getting Started 15 Working safely and comfortably 16 Reducing eye strain 16 Setting up your computer desk and chair 17 Sitting at your notebook 17 Avoiding discomfort and injury from repetitive strain 18 Connecting the AC adapter 18 Protecting from power source problems 20 Connecting to a broadband modem or network 20 Connecting the optional dial up modem 21 Start...

Page 4: ... an eSATA external SATA hard drive 49 Using the memory card reader 49 Memory card types 50 Inserting a memory card 50 Using a memory card 50 Removing a memory card 50 Adding and removing an Express Card 51 Installing a printer or other peripheral device 52 Connecting a USB device 53 Viewing the display on a projector monitor or televi sion 54 Adjusting the display properties 56 Using the projector...

Page 5: ...nal tips 76 Chapter 7 Maintaining Your Notebook 77 Caring for your notebook 78 Cleaning your notebook 78 Cleaning the exterior 79 Cleaning the keyboard 79 Cleaning the notebook screen 80 Maintaining the battery 80 Storing batteries 81 Cleaning CDs or DVDs 81 Recovering your system 82 Creating recovery discs 83 Recovering pre installed software and drivers 85 Returning to a previous system conditio...

Page 6: ...rd 101 Media Center 102 Memory 105 Memory card reader 106 Modem cable or DSL 106 Modem dial up 106 Mouse 110 Networks wired 111 Networks wireless 113 Passwords 115 Power 116 Printer 116 Sound 118 Status indicators 118 Touchpad 119 Video 119 Telephone support 119 Before calling Gateway Customer Care 119 Appendix A Legal Information 121 Index 133 ...

Page 7: ...CHAPTER1 1 About This Reference About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information ...

Page 8: ...n included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the following topics Help and technical support Using and customizing Windows and other software Using the Internet Protecting your files Playing and recording media Networking To access your online User Guide Click Start All Programs then click Gateway Documentation Gateway contact inform...

Page 9: ...Authenticity label found on the bottom of your notebook includes the product key code for your operating system For more information For more information about your notebook visit Gateway s Support page at www gateway com or the Web address shown on your notebook s label The Support page also has links to additional Gateway documentation and detailed specifications Important The label shown in thi...

Page 10: ...CHAPTER 1 About This Reference 4 ...

Page 11: ...CHAPTER2 5 Checking Out Your Notebook Front Left Right Back Bottom Keyboard area LCD panel ...

Page 12: ... when your notebook is connected to AC power or the battery charge is very low Memory card reader Insert a memory card from a digital camera MP3 player PDA or cellular telephone into the memory card reader For more information see Using the memory card reader on page 49 The memory card reader supports Memory Stick Memory Stick Pro Mini Secure Digital MultiMediaCard RS MultiMediaCard Secure Digital...

Page 13: ...l eSATA Connect an external SATA hard drive to this optional jack HDMI out jack optional HDMI Plug an HDMI device such as a high definition television into this optional jack For more information see Viewing the display on a projector monitor or television on page 54 USB port Plug USB devices such as a diskette drive flash drive printer scanner camera keyboard or mouse into these ports Headphone j...

Page 14: ...ur Notebook 8 Microphone jack Plug a microphone into this jack Express Card slot Insert one Type 54 Express Card into this slot For more information see Adding and removing an Express Card on page 51 Component Icon Description ...

Page 15: ...n page 46 To determine the type of drive in your notebook examine the drive tray s plastic cover and compare the logo to those listed in Identifying drive types on page 46 Modem jack Plug a dial up modem cable into this optional jack For more information see Connecting the optional dial up modem on page 21 Kensington lock slot Secure your notebook to an object by connecting a Kensington cable lock...

Page 16: ...cked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Ventilation ...

Page 17: ... latch Slide to release the battery For more information see Changing batteries on page 61 Battery lock Slide to unlock the battery For more information see Changing batteries on page 61 Memory bay Memory modules are located in this bay Battery latch Hard drive bay Battery lock Battery Memory bay Ventilation slots and cooling fan ...

Page 18: ...ook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Component Icon Description...

Page 19: ...hat affects how the keyboard is used For more information see Using the status indicators on page 26 Keyboard Provides all the features of a full sized computer keyboard For more information see Using the keyboard on page 27 Illuminated multimedia touch controls optional Use to control playback of CDs and DVDs The panel includes a capacitive volume control For more information see Using the option...

Page 20: ...ers see who they are communicating with when making VoIP calls For more information see Using the webcam on page 35 Microphone Use to talk through when making Voice over Internet Protocol VoIP calls Important The microphone is only available when purchased with the optional webcam Webcam optional Microphone ...

Page 21: ...roadband modem or network Connecting the optional dial up modem Starting your notebook Turning off your notebook Restarting rebooting your notebook Using the status indicators Using the keyboard Using the EZ Pad touchpad Using the optional multimedia panel Using the webcam Adjusting the brightness Adjusting the volume ...

Page 22: ...a Soft surfaces can block your notebook s ventilation openings leading to overheating permanent damage to your notebook and fire danger Instead place your notebook on a rigid hard surface and make sure that you keep the ventilation openings on the sides clear Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes Position the comput...

Page 23: ...r using an adjustable chair to control your arm s height above the keyboard Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to d...

Page 24: ... to disassemble the AC adapter The AC adapter has no user replaceable or user serviceable parts inside The AC adapter has dangerous voltages that can cause serious injury or death Contact Gateway about returning defective AC adapters Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damaged...

Page 25: ...ge indicator turns on see Front on page 6 for the location of the battery charge indicator If the battery charge indicator does not turn on complete the following steps until it turns on Unplug the adapter from your notebook then plug it back in Press FN F1 to toggle the status lights on and off Make sure the power cord is firmly attached to the AC adapter Plug the power cord into a different wall...

Page 26: ...onnecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network Important If the battery charge indicator does not turn orange and stop blinking after three hours contact Gateway Customer Care at the location shown on the Customer Care label For more information see Gateway contact information on page 2 W...

Page 27: ...t network jack Connecting the optional dial up modem Your notebook may have a built in 56K modem that you can use to connect to a standard telephone line Tip When using a cable with a sleeve over the plug pull the sleeve back to make sure that the plug locks into the jack Warning To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG UL listed or CSA certified telecommunicat...

Page 28: ...2 To connect the optional modem 1 Insert one end of the modem cable into the modem jack on your notebook 2 Insert the other end of the modem cable into a telephone wall jack Important The modem will not work with digital or PBX telephone lines ...

Page 29: ...ge and time zone and to create your first user account Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Tip For more information about changing the power butt...

Page 30: ...ode press the power button to wake it up Turning off your notebook Putting your notebook into Sleep mode is the easiest way to power down your notebook Although it does not turn your notebook completely off it turns off or slows down most system operations to save power Sleep mode saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking yo...

Page 31: ... and shuts down to save power To turn off your notebook Click Start click the arrow next to the lock icon then click Shut Down The notebook turns off Restarting rebooting your notebook If your notebook does not respond to keyboard touchpad or mouse input you may have to close programs that are not responding If closing unresponsive programs does not restore your notebook to normal operation you ma...

Page 32: ...en turns on again Using the status indicators Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used The status indicators are located below the touchpad Important If your notebook does not turn off immediately complete the following steps until the notebook turns off 1 Press and hold the power button for about five seconds t...

Page 33: ...e is being accessed LED off The drive is not being accessed Wireless network LED on Optional wireless IEEE 802 11 radio is turned on LED off Optional wireless IEEE 802 11 radio is turned off Bluetooth LED on Bluetooth communication is turned on LED off Bluetooth communication is turned off Caps lock LED on Caps lock is turned on LED off Caps lock is turned off Tip You can attach an external keyboa...

Page 34: ...ombination with the FN key to perform specific actions For more information see System key combinations on page 29 Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination with a colored system key to perform a specific action Window...

Page 35: ...n the optional IEEE 802 11 wireless network radio on or off For more information see Wireless Ethernet Networking in your online User Guide Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices t...

Page 36: ...ces to be turned off while traveling in an airplane Bluetooth communication devices are examples of devices that provide wireless communication Important The wireless network switch must be in the ON position for this button to work For more information see Left on page 7 Increase the LCD panel brightness above the normal brightest setting Use this feature in bright lighting situations such as out...

Page 37: ...buttons and a scroll zone When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction You can use the scroll zone to scroll through documents Use of the scroll zone may vary from program to program Touchpad Left button Right button Scroll zone ...

Page 38: ...have received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons You can change this feature to allow tapping on the touchpad to simulate clicking the left button For more information see Changing the mouse touchpad or pointing device settings in your online User Guide To Do this Move the pointer on the screen Move your finger around on the touchpad If...

Page 39: ... information about an object on the screen Position the pointer over the object Quickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to theappropriate part of the screen Release the button to drop the object where you...

Page 40: ...Swipe your finger on the volume sensor strip to change the volume To increase volume move from the towards the To decrease volume move from the towards the Tip You can start swiping at any point on the strip The duration of the swipe determines the amount of the change If you hold down the on either end of the strip the volume control will adjust in the same direction up down Tapping on the strip ...

Page 41: ...ebcam You can use the webcam with many of the available Internet chat programs to add video and audio to your chat session In addition by using the software included with the webcam you can take pictures or create video clips Webcam ...

Page 42: ...ity Center The Windows Mobility Center window opens Slide the Brightness control to the desired screen brightness Tip For more information about using the webcam click in the Camera Assistant Toolbar or click Functions then click Help in the Camera Assistant Tip For more information about using the webcam while using an Internet chat service see the help for that service Tip For more information a...

Page 43: ...ons on page 29 OR Use the mute button and capacitive volume control on the optional multimedia panel For more information see Using the optional multimedia panel on page 34 OR Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Slide the Volume control to the desired volume level To adjust the volume from Windows 1 Click Volume on the ta...

Page 44: ...lume click it again 4 To adjust device volume levels click Mixer The Volume Mixer dialog box opens where you can click and drag sliders for individual devices 5 Click X in the top right corner of the window to close it Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music and game sounds ...

Page 45: ...ck Turn wireless on Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 and Bluetooth communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices...

Page 46: ... accidently turned on while in flight Bluetooth radio Your notebook may have a Bluetooth radio for communicating with another Bluetooth device such as a printer scanner camera MP3 player headphone keyboard or mouse To turn the Bluetooth radio on Press FN F6 To turn the Bluetooth radio off Press FN F6 Tip For more information about using your notebook on a wireless network see Wireless Ethernet Net...

Page 47: ...www gateway com 43 Disabling the Bluetooth radio You should disable the Bluetooth radio while traveling by airplane to prevent it from being accidently turned on while in flight ...

Page 48: ...CHAPTER 3 Setting Up and Getting Started 44 ...

Page 49: ...ing Drives and Accessories Using the DVD drive Using the memory card reader Adding and removing an Express Card Installing a printer or other peripheral device Viewing the display on a projector monitor or television ...

Page 50: ... front of the drive for one or more of the following logos If your drive has this logo This is your drive type Use your drive for DVD drive Installing programs playing audio CDs playing DVDs and accessing data You cannot use this drive to create CDs or DVDs Combination DVD CD RW drive Installing programs playing audio CDs playing DVDs accessing data and recording music and data to recordable CDs Y...

Page 51: ...ves contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a prerecorded DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your notebook s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD dr...

Page 52: ...sc in the tray with the label facing up then press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed To remove a CD or DVD 1 Press the eject button on the DVD drive After the tray opens slightly pull the disc tray completely open 2 Carefully lift on the edges of the disc until it snaps off of the spindle 3 Push the tray in until it is closed Manual eject ho...

Page 53: ... memory cards to transfer pictures from a digital camera to your notebook You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards such as a PDA MP3 player or cellular telephone Tip Your notebook must be turned on to remove CDs and DVDs using this method If you do not want to turn on your notebook manually eject the disc by inserting an ope...

Page 54: ...pointing towards the notebook Using a memory card To access a file on a memory card 1 Click Start then click Computer 2 Double click the drive letter for example the E drive then double click the file name Removing a memory card Important RS Multimedia Card and Mini Secure Digital cards require the use of an adapter that is available with the media Important Do not use the remove hardware icon in ...

Page 55: ...ot need to restart your notebook when changing most cards because your notebook supports hot swapping Hot swapping means that you can insert an Express Card while your notebook is running If your Express Card does not work after hot swapping see the Express Card manufacturer s documentation for further information To insert an Express Card Push the card firmly into the Express Card slot label side...

Page 56: ...al devices such as printers scanners and digital cameras to your notebook USB ports support plug and play and hot swapping which means that your notebook will usually recognize such a device whenever you plug it into the appropriate port When you use a USB device for the first time your notebook will prompt you to install any software the device needs After doing this you can disconnect and reconn...

Page 57: ...e To connect your USB device to your notebook 1 Connect one end of the USB cable to your device 2 Connect the other end of the cable to a USB port on your notebook Important USB devices may have special installation instructions See your USB device s installation guide Important For more information about using the USB port on your device see your device s documentation ...

Page 58: ...Your notebook supports simultaneous LCD and external display Simultaneous display lets you control a presentation from your notebook at the same time as you face your audience To use a projector monitor or television 1 Turn off your notebook 2 If you are using the VGA port connect one end of the VGA cable to the monitor projector or television OR If you are using the HDMI port connect one end of t...

Page 59: ... cable into the optional HDMI port on your notebook 4 Turn on your notebook 5 Plug the projector s monitor s or television s power cord into an AC power source and turn it on Windows recognizes the new hardware and the New Display Detected dialog box opens 6 Select the options for the projector monitor or television then click OK ...

Page 60: ...ou want to use the display as an extension of your notebook desktop you should adjust the display properties To adjust the display properties on a projector monitor or television 1 Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Important If a monitor projector or television is connected and you close the LCD panel your notebook may ...

Page 61: ...k box for Extend my Windows desktop onto this monitor 6 To use the monitor projector or television as an extension of your desktop increasing the size of your Windows desktop click to select the check box for Extend my Windows desktop onto this monitor You can click and drag the 2 monitor icon to position it the same way the physical monitor is arranged on your desk 7 Click OK Using the projector ...

Page 62: ...entation settings The Presentation Settings dialog box opens 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary 4 Click OK 5 Click Turn on to turn on the presentation settings When you are finished giving the presentation click Turn off to return to your standard notebook settings Tip For more information about the Windows Mobility Center see Using the Windows Mob...

Page 63: ...CHAPTER5 59 Managing Power Monitoring the battery charge Recharging the battery Recalibrating the battery Extending battery life Changing notebook power settings ...

Page 64: ...ent losing any unsaved work To monitor the battery charge Move the mouse pointer over the power cord icon or battery icon in the taskbar A message appears showing the remaining battery time and the current power plan Wait for a Low Battery warning message to appear Look at the battery charge status indicator If your battery charge indicator displays what looks like an inaccurate charge you may nee...

Page 65: ...tery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to local hazardous material regulations The batteries used in this device may present a fire or chemical burn hazard if mishandled Do not disassemble heat above 212 F 100 C or incinerate Dispose of used batteries promptly Keep away from children Caution If y...

Page 66: ...periodically to maintain the accuracy of the battery gauge To recalibrate the battery using BIOS 1 Connect the AC adapter then turn on your notebook 2 As soon as your notebook starts and you see a startup screen press F2 The BIOS Setup utility opens 3 Open the Advanced menu 4 Highlight Battery Auto Learning then select Enabled by pressing the spacebar Important Do not interrupt the battery recalib...

Page 67: ...nect the AC power and restart your notebook 3 Completely discharge the battery 4 After the battery is completely drained reconnect your notebook to AC power 5 Charge the battery completely Extending battery life Maximizing battery performance To get maximum performance from your notebook battery we recommend that you initially condition fully charge and discharge your new battery a few times durin...

Page 68: ... ion battery does not cause harm because there is no memory Conserving battery power To conserve power while using the battery to power your notebook Turn off wireless networking and Bluetooth Dim the display as low as is comfortable Disconnect all external devices like USB devices Remove Express Cards when you do not need them Many Express Cards use a small amount of power while inserted even if ...

Page 69: ...atteries before traveling For more information see Recharging the battery on page 60 Using alternate power sources To extend battery life use alternate power sources whenever possible If traveling internationally take electrical adapters Save the battery for times when you cannot use a power adapter If you plan on taking your AC power adapter also take a single plug surge protector If you will hav...

Page 70: ...nd drives turn off similar to Sleep mode The notebook also writes all current memory RAM information to the hard drive similar to Hibernate mode If your notebook experiences a power outage while in Hybrid Sleep mode the notebook reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hybrid Sleep mode If the notebook does not experien...

Page 71: ...s and adjusting advanced power settings Changing the power plan Power plans groups of power settings let you change power saving options such as when the display or hard drive is automatically turned off You can select one of the defined power plans or create a custom power plan Three power plans are pre defined for you If your notebook is andyouwant to then On Enter Sleep or Hybrid Sleep mode Pre...

Page 72: ...se this plan if you need additional computing power for your program Your battery may not last as long as you are accustomed to under the other two power plans To change the power plan 1 Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens 2 Click Change power settings The Select a power plan window opens 3 Select the power plan you want ...

Page 73: ... a power plan window opens 3 Click a setting on the left side of the screen that you want to change The top three settings are not tied to a power plan The bottom three settings modify the currently selected power plan To turn on Hybrid Sleep mode 1 On the Select a power plan window click Change plan settings for the plan you are using The Change settings for the plan window opens 2 Click Change a...

Page 74: ...leep then click the in front of Allow hybrid sleep 4 Change the values to On for On battery and Plugged in Help For more information about hybrid sleep click Start then click Help and Support Type the keyword hybrid in the Search Help box then press ENTER ...

Page 75: ...CHAPTER6 71 Traveling with Your Notebook Packing your notebook Traveling by air Dial up modem Radio frequency wireless connections Security Power Additional tips ...

Page 76: ...s you to start your notebook Have your notebook hand inspected or sent through the X ray scanner but never carry it through the metal detector Turn off you notebook for takeoff and landing Turn off all wireless devices while in the aircraft Dial up modem Take a telephone cord to connect the modem to telephone jacks If you are traveling internationally take telephone jack adapters or an acoustic ha...

Page 77: ...tion can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 and Bluetooth communication devices are examples of devices which use wireless to communicate Important If your notebook came equipped with an internal embedded wireless device see Legal Information on page 121 for general wirele...

Page 78: ...s until you can be sure of privacy Use a startup password to restrict access to your notebook The startup password is set using the BIOS utility To create a startup password 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the Security menu highlight Set Supervisor Password then press ENTER and follow the instructions You must set the supervi...

Page 79: ...nationally take power plug adapters Take a portable surge protector to protect your notebook from power surges To get the best performance from your notebook avoid using the battery whenever possible monitor the battery charge and use the most efficient power management settings For information on conserving battery power using alternate power sources and monitoring the battery charge see Managing...

Page 80: ... notebook has been exposed to cold temperatures let it warm to room temperature before turning it on Carry proof of ownership or a merchandise passport when traveling internationally Consult your insurance company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged Take your recovery discs in case you need to install an additional driver or softwa...

Page 81: ...CHAPTER7 77 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Maintaining the battery Cleaning CDs or DVDs Recovering your system ...

Page 82: ...ither extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto notebook components almost any liquid can result in expensive repairs that are not covered under a standard warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and c...

Page 83: ...pt to clean dust from the inside of your notebook with the exception of the memory bay Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your notebook and turn the notebook upside down Let the liquid drain then let the keyboard...

Page 84: ... but do not try to fully discharge the battery frequently This only adds strain Several partial discharges regular use with frequent recharges are better for lithium ion than one total discharge Recharging a partially charged lithium ion battery does not cause any harm because it has no memory Batteries with fuel gauges notebooks should be calibrated by applying a deliberate full discharge once ev...

Page 85: ... old stock even if it is sold at clearance prices While it makes sense to have 2 or 3 extra batteries so that you always have a fresh one charged up and ready to go if you buy batteries and store them for years they may not work when you decide to use them Consider removing the battery from your notebook when running on fixed power However remember that when you have removed the battery from your ...

Page 86: ... recover software and drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 85 For instructions on reinstalling software and drivers that were not pre installed see that product s documentation or technical support Web site 3 Revert to a previous system condition If reinstalling software or drivers does not help then the problem may be solved by r...

Page 87: ...recovery discs 1 Click Start All Programs Gateway then click Gateway Recovery Management Gateway Recovery Management opens 2 To create recovery discs for the hard drive s entire original contents including Windows Vista and all factory loaded software and drivers click Create factory default disc OR To create recovery discs for only the factory loaded software and drivers click Create driver and a...

Page 88: ...he drive indicated in the Burn to list then click Next The first disc begins recording and you can watch its progress on the screen When the disc finishes recording the drive ejects it 4 Remove the disc from the drive and mark it with a permanent marker 5 If multiple discs are required insert a new disc when prompted then click OK Continue recording discs until the process is complete Important Wr...

Page 89: ...llation instructions New device drivers If you need to recover device drivers that did not come pre installed on your computer follow the instructions provided with the device To recover your pre installed software and drivers 1 Click Start All Programs Gateway then click Gateway Recovery Management Gateway Recovery Management opens OR If you are recovering from your driver and application recover...

Page 90: ...System Restore periodically takes snapshots of your system settings and saves them as restore points In most cases of hard to resolve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers Help For more information about using Micros...

Page 91: ... On the left side of the window click Repair Windows using System Restore then click Next The Choose a restore point dialog box opens 3 Click the restore point you want click Next then click Finish A confirmation message box appears 4 Click Yes Your system is restored using the restore point you specified This process may take several minutes and may restart your computer ...

Page 92: ...on page 89 If you cannot run Windows Vista and your original hard drive has been completely re formatted or you have installed a replacement hard drive see Recovering from your recovery discs on page 90 Recovering from within Windows Vista To reinstall Windows Vista and all pre installed software and drivers 1 Click Start All Programs Gateway then click Gateway Recovery Management Gateway Recovery...

Page 93: ... your computer 5 Click OK Your computer restarts 6 Follow the on screen prompts for first time system setup Recovering from the hard drive during startup To reinstall Windows Vista and all pre installed software and drivers 1 Turn on your computer then press ALT F10 during startup Gateway Recovery Management opens 2 Click Restore system from factory default 3 Click Next to continue Your hard drive...

Page 94: ...boot menu The boot menu is where you can select which device to start from such as the hard drive or an optical disc 3 Use your arrow keys to select CDROM DVD then press ENTER Windows installs from the recovery disc you inserted 4 Insert the second recovery disc when prompted then follow the on screen prompts to complete the recovery Caution Before using your recovery discs open the BIOS setup uti...

Page 95: ...CHAPTER8 91 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support ...

Page 96: ... replace the battery before you start your notebook First steps If you have problems with your notebook try these things first Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power Make sure that the power cord is firmly connected to the AC power adapter If you use a power strip or surge protector make sure that it is turned on...

Page 97: ...down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting topics are listed in alphabetical...

Page 98: ...nnot be read by the diskette drive You see a Disk is full error message Delete unnecessary files on the diskette Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette If errors are detected and corrected try using the diskette again For instructions on running Error checking see Checking the hard drive for errors in y...

Page 99: ...splay settings For instructions on changing the display settings see Changing screen settings in your online User Guide Move your notebook away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves The display has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology u...

Page 100: ...not be able to play these CDs on your notebook Your notebook may be experiencing some temporary memory problems Shut down and restart your notebook Clean the disc For more information see Cleaning CDs or DVDs on page 81 An audio CD does not produce sound Make sure that the CD label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on you...

Page 101: ...eaning CDs or DVDs on page 81 Make sure that the disc s regional code and your DVD drive s regional code match Make sure that a DVD player program has been installed on your notebook For instructions on playing a DVD see Playing music and movies in your online User Guide A DVD does not produce sound on a television Audio is transmitted through an HDMI connection however audio is not transmitted th...

Page 102: ...our Express Card s documentation File management A file was accidentally deleted Recover the file from the Recycle Bin by following the instructions in Deleting files and folders in your online User Guide Caution If a file was deleted while holding down the SHIFT key or if the Recycle Bin has been emptied the file cannot be restored Help For more information about restoring deleted files click Sta...

Page 103: ... drive problems run the Error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors in your online User Guide The hard drive cannot be accessed or you see a General failure reading drive C error message If a diskette is in the diskette drive eject it and restart your notebook Make sure that the hard drive is installed correctly Remove it firmly rein...

Page 104: ...t your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL I...

Page 105: ... account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard A keyboard character keeps repeating or you see a Keyboard stuck or Key failure error message Make sure that nothing is resting on the keyboard Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your notebook You are pressing a letter k...

Page 106: ... Media Center troubleshooting information that is not covered in this section go to the Gateway support Web Site at www gateway com The Media Center video display looks bad on your TV Many factors such as the display type quality of the video source type of connection used quality of video cables display device screen resolution size of TV age of the TV or the type of TV interlaced or progressive ...

Page 107: ...ype of video cables can cause problems and affect the video quality Gateway recommends using high quality video cables that can be purchased from Gateway Screen resolution By default the notebook uses a screen resolution optimized for the LCD screen Many older TVs cannot display this high of a resolution and may shift scramble or scroll the picture For a better picture on a TV display you may need...

Page 108: ... TV will most likely flicker when displaying thin lines and small text An interlaced video display device will produce a lower quality display especially when viewing and using the notebook functions Progressive scan video displays a video frame with one pass of sequential scan lines A progressive scan TV displays the entire picture drawn sequentially from top to bottom without the odd even interl...

Page 109: ...dows XP with Service Pack SP 1 or 2 Windows Media Player 9 or later and the Windows patch Q810243 Update You want to know whether you can play recorded videos on your home DVD player Yes you can DVDs recorded with the Media Center can be played on a home DVD player Memory You see a Memory error message Make sure that the memory module is inserted correctly in the memory bay slot Use the Memory Dia...

Page 110: ...o the Ethernet network jack and not the optional modem jack For the location of your network jack see Left on page 7 See the documentation that came with your modem for additional troubleshooting information Modem dial up Your modem does not dial or does not connect Make sure that the modem cable is plugged into the optional modem jack and not the Ethernet network jack For the location of your mod...

Page 111: ... get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set appropriately To check the dialing properties 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click the Phone and Modem Options The Phone and Modem Options dialog box opens 4 Click the Dialing Rules tab 5 Click the location from which ...

Page 112: ...that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line ca...

Page 113: ...ecognized by your notebook Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook For the location of your optional modem jack see Back on page 10 If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use a different modem...

Page 114: ...You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click Phone and Modem Options The Phone and Modem Options dialog box opens 4 Click the Modems tab 5 Click the modem you want to...

Page 115: ...ged into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more information see the documentation that came with your router Make sure that all computers on your network have the same workgroup name Make sure that all computers are using the same Subnet Mask If yo...

Page 116: ...ication between your Internet Service Provider and your modem and between your modem and your access point If you previously accessed the Internet through a dial up modem Internet Explorer may not be set up to access the Internet through a network Remove the dial up connection in the Internet Options in Internet Explorer You cannot connect to your home network If your notebook is a member of a dom...

Page 117: ... you should check your network signal strength If you find the signal strength is low try moving to a new location to increase the signal strength To check the signal strength 1 Click Start right click Network then click Properties The Network and Sharing Center window opens 2 Click View status for the network connection The Wireless Network Connection Status dialog box opens The meter shows the s...

Page 118: ...o the wireless utility You may want to try entering ANY as the SSID which will make the computer try to auto detect the network Your wireless network is listed as a preferred network but it has an x on it An x means your preferred network is not currently available or you are not currently in range to connect Internet Explorer is unable to access the Internet Reset the power on your cable or DSL m...

Page 119: ...ay not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network You may however be able to access the Internet through your home network Passwords Your notebook does not accept your password Make sure that CAPS LOCK and NUM LOCK are turned off then retype the password You forgot your startup password The password feature which is set i...

Page 120: ...book is not working on battery power Check the power management settings For more information about using power management settings see Changing notebook power settings on page 67 Make sure that the battery is installed correctly For instructions on inserting your battery see Changing batteries on page 61 Make sure that the battery is fully recharged For more information about recharging the batte...

Page 121: ...the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click Printers 4 Right click the name of the printer you want to be the default printer then click Set as Default Printer Reinstall the printer driver See the ...

Page 122: ...fter adding paper Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the headphone jack Make sure that the volume control on your notebook is turned up For more information about using your volume control see Adjusting the volume on page 39 Make sure that the Windows volume control is turned up For instructions on how to adjust the volume cont...

Page 123: ...st the touchpad settings For instructions on how to adjust the touchpad settings see Changing mouse touchpad or pointing device settings in your online User Guide Video The projector monitor or television is not working Make sure that you have pressed FN F4 to activate the external monitor option Make sure that the monitor is turned on and that the video cable is connected correctly Telephone supp...

Page 124: ... site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you have taken Make sure that your notebook is nearby at the time of your call The technician may have you follow troubleshooting steps The Setup Guide includes the Gateway...

Page 125: ...APPENDIXA 121 Legal Information Important safety information Regulatory compliance statements Environmental information Notices ...

Page 126: ...tion openings Some notebook are equipped with a three wire power cord to make sure that the notebook is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this notebook make sure that the ...

Page 127: ...otebook The notebook does not operate properly when the operating instructions are followed The notebook was dropped or the cabinet is damaged The notebook performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Regulatory compliance statements Wireless guidance Low power Radio transmitting type devices radio frequency RF wireless com...

Page 128: ...is prohibited Some circumstances require restrictions on wireless devices United States of America Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless device may be restricted or eliminated Airports Hospitals and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless device...

Page 129: ...gital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee tha...

Page 130: ...elephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a...

Page 131: ...other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Canada Industry Canada IC Intentional emitter per RSS 210 Low power Radio transmitter type devices radio frequency RF wireless communicat...

Page 132: ...pment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified con...

Page 133: ... into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixe...

Page 134: ...your effort Finally we suggest that you practice other environmentally friendly actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With your help we can reduce the amount of natural resources needed ...

Page 135: ...ibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Pentium ...

Page 136: ...APPENDIX A Legal Information 132 ...

Page 137: ... changing 61 charge indicator 6 60 charge status 60 charging 18 60 conserving power 64 extending life 80 fuel gauges 80 icons 60 installing 61 latch 11 life span 80 locating 11 managing power 64 maximizing performance 63 monitoring charge 60 recalibrating 62 recharging 18 60 release latch 11 replacing 61 storing 81 troubleshooting 116 bays battery 61 hard drive 12 memory 11 BIOS Setup utility 62 B...

Page 138: ...ards 49 Certificate of Authenticity 3 changing battery 60 cleaning audio CD 81 case 79 CD 81 DVD 81 keyboard 79 LCD panel 80 notebook exterior 78 screen 80 clicking 32 closing unresponsive program 25 connecting AC adapter 18 cable modem 20 dial up modem 21 DSL modem 20 external keyboard 27 external monitor 54 keyboard 27 mouse 32 printer 52 projector 54 scanner 52 television 54 to wired Ethernet 2...

Page 139: ...rightness 38 switching 30 troubleshooting 95 display properties adjusting 56 documentation User Guide 2 double clicking 33 dragging 33 drivers re installing 82 85 drives DVD 46 DVD CD RW 9 46 DVD RW 9 47 hard drive 12 HD DVD 47 HD DVD RW 9 identifying drive types 46 multi format DVD RW 9 47 troubleshooting 94 96 99 types 46 DSL modem 7 20 connecting 20 troubleshooting 106 DVD cleaning 81 controlli...

Page 140: ... Center re installing drivers 85 re installing programs 85 re installing software 85 H hard drive bay 12 indicator 27 troubleshooting 99 HDMI TV out jack 7 HDMI port 30 52 54 headphone jack 7 Help button 36 Hibernate mode 25 66 hot swapping 51 52 Hybrid Sleep mode 29 66 system key 29 turning on 69 I IEEE 802 11 using while traveling 73 indicators See status indicators installing battery 61 devices...

Page 141: ...2 line tester 72 lock cable 74 Kensington cable 9 M maintenance cleaning 78 81 Media Center troubleshooting 102 media reader See memory card reader memory bay 11 troubleshooting 105 memory card reader inserting card 50 locating 6 memory cards supported 50 removing card 50 troubleshooting 106 using 49 microphone jack 8 Microsoft Certificate of Authenticity 3 model number 3 74 modem cable 7 20 conne...

Page 142: ...ory cards 49 peripheral devices 52 Plug and Play devices USB support for 52 pointer identifying 31 moving 32 ports See connections power AC adapter 18 65 advanced settings 67 69 alternate sources 65 automobile airplane adapter 65 battery 60 61 62 64 button 13 29 changing modes 66 changing plans 67 connector 7 18 conserving battery power 64 EmPower adapter 65 extending battery life 63 Hibernate mod...

Page 143: ... 88 drivers 82 85 programs 82 85 software 82 85 Windows 82 with Gateway Recovery Center 85 with Windows System Restore 86 replacing See installing resetting notebook 25 restarting notebook 25 restoring defaults 88 drivers 82 85 programs 82 85 software 82 85 system 82 with Gateway Recovery Center 85 with Windows System Restore 86 right clicking 33 S safety avoiding repetitive strain 18 caring for n...

Page 144: ...y 27 hard drive 27 location 13 power 6 toggle on or off 118 troubleshooting 118 supervisor password 74 surge protector 20 Suspend 29 system identification label 3 system keys combinations 29 locating 28 T technical support Support 3 tips before contacting 119 telephone acoustic handset coupler 72 line protector 72 line tester 72 telephone support 119 television HDMI out jack 7 54 playing DVD on 54...

Page 145: ...ireless Ethernet 113 wireless network 113 turning off Bluetooth 30 notebook 24 25 wireless Ethernet 41 wireless network 30 turning on Bluetooth 30 notebook 23 wireless Ethernet 29 wireless network 29 41 TV out HDMI jack 7 54 U USB connecting device 53 port 52 USB port 7 9 user password 74 V ventilation 10 VGA port 7 55 video HDMI out jack 7 monitor port 7 projector port 7 troubleshooting 119 VGA p...

Page 146: ...142 Index using while traveling 73 wireless network troubleshooting 113 working safely 16 ...

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