Helpdesk -
77
If you cannot access the Windows desktop:
1. Press the Alt+F10 key upon start-up when the Gateway logo
appears. This will open the
Recovery Program
.
2. Select Windows System Restore and click Next. Your computer will
automatically restart and open
System Restore
.
System Restore options
Restore your computer to an earlier time
This option will return to your computer to how it was on an earlier
date, without affecting your personal documents or emails (it will not
restore lost documents either). By default Windows saves snapshots of
itself when major changes are made to the Operating System (e.g.
driver installations or specific software). This is useful when a driver
installation failed, or when you changed a system setting, and it did
not work.
1. Click Next.
2. Select from the list the date when the restore point was created and
click Next.
3. In the confirmation screen, click on Finish to restore the computer to
the selected date and time.