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Gateway NA1, Reference Manual

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CHAPTER

7

: Maintaining Your Notebook

90

2

To recover pre-installed software, click 

Application 

recovery

, then click the software you want to recover.

- OR -

To recover pre-installed device drivers, click 

Device 

driver recovery

, then click the type of driver you want 

to recover.

3

Click 

Next

.

4

If the software or driver is not shown on the list, and 
you have a multiple-disc set of recovery discs, close 
Gateway Recovery Center and try another disc.

Summary of Contents for NA1

Page 1: ... NOTEBOOK REFERENCEGUIDE ...

Page 2: ......

Page 3: ...3 Working safely and comfortably 14 Reducing eye strain 14 Setting up your computer desk and chair 15 Sitting at your notebook 15 Avoiding discomfort and injury from repetitive strain 15 Connecting the AC adapter 16 Protecting from power source problems 18 Connecting the dial up modem 19 Connecting to a broadband modem or network 20 Starting your notebook 20 Waking up your notebook 22 Turning off ...

Page 4: ...sories 43 Changing modules 44 Using the CD or DVD drive 47 Identifying drive types 47 Using a CD or DVD 48 Using the memory card reader 48 Memory card types 49 Inserting a memory card 49 Using a memory card 49 Removing a memory card 50 Adding and removing a PC Card 50 Using a port replicator 51 Installing a printer or other peripheral device 52 Connecting a USB device 52 Connecting an IEEE 1394 de...

Page 5: ...ith Your Notebook 73 Packing your notebook 74 Traveling by air 74 Dial up modem 74 Radio frequency wireless connections 75 Files 75 Security 76 Power 77 Additional tips 77 Chapter 7 Maintaining Your Notebook 79 Caring for your notebook 80 Cleaning your notebook 81 Cleaning the exterior 81 Cleaning the keyboard 81 Cleaning the notebook screen 82 Maintaining the battery ies 82 Storing batteries 83 C...

Page 6: ...111 Audio 111 Battery 111 CD drives 111 Diskette drive modular or external 112 Display 113 DVD drives 114 Ethernet 116 File management 116 Fingerprint reader 116 Hard drive 117 Internet 118 Keyboard 119 Media Center 120 Memory 122 Memory card reader 123 Modem cable or DSL 123 Modem dial up 123 Mouse 127 Networks wired 127 Networks wireless 129 Passwords 131 PC Cards 132 Power 132 Printer 133 Sound...

Page 7: ...www gateway com v Telephone support 136 Before calling Gateway Customer Care 136 Appendix A Legal Information 139 Index 149 ...

Page 8: ...Contents vi ...

Page 9: ...CHAPTER1 1 About This Reference About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information ...

Page 10: ...e User Guide In addition to this guide your online User Guide has been included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the following topics Help and technical support Using and customizing Windows and other software Using the Internet Protecting your files Playing and recording media Networking To access your online User Guide Click Start...

Page 11: ...need this information if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system Important The labels shown in this section are for informational purposes only Label information varies by model features ordered and location Online Support Tech Support P...

Page 12: ...nformation For more information about your notebook visit Gateway s Support page at www gateway com or the Web address shown on your notebook s label The Support page also has links to additional Gateway documentation and detailed specifications ...

Page 13: ...CHAPTER2 5 Checking Out Your Notebook Front Left Right Back Bottom Keyboard area ...

Page 14: ...ge is very low LED solid red Battery is malfunctioning Important This LED only lights up when your notebook is connected to AC power or the battery charge is very low Wireless network switch Turn the optional IEEE 802 11 wireless network radio and optional Bluetooth radio on or off For more information see Wireless Ethernet Networking in your online User Guide Warning Radio frequency wireless comm...

Page 15: ...e flash drive printer scanner camera keyboard or mouse into this port Ventilation fan Helps cool internal components Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook mayoverheat resultingin unexpected shutdown or...

Page 16: ...rd reader on page 48 The memory card reader supports Memory Stick Memory Stick Pro Mini Secure Digital MultiMediaCard RS MultiMediaCard Secure Digital and xD Picture Card cards Important RS Multimedia Card and Mini Secure Digital cards require the use of an adapter that is available with the media Component Icon Description USB ports Plug USB devices such as a diskette drive flash drive printer sc...

Page 17: ...hat came with your notebook contact Gateway Modem jack Plug a dial up modem cable into this jack For more information see Connecting the dial up modem on page 19 Ethernet jack Plug an Ethernet network cable into this jack Plug the other end of the cable into a cable modem DSL modem or an Ethernet network jack For more information see Connecting to a broadband modem or network on page 20 Component ...

Page 18: ...lock the main battery For more information see Changing batteries on page 63 Docking port Connect the optional port replicator to this port Warning Power is passed through this port This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway notebook Memory bay Hard drive bay Install a memory module into this bay For more information see Adding or r...

Page 19: ...r For more information about the Windows Mobility Center see Using the Windows Mobility Center in your online User Guide Microphone Record audio through this microphone The built in microphone is turned off while an external microphone is connected For the location of your microphone jack see Front on page 6 Power button Press to turn the power on or off You can also configure the power button for...

Page 20: ...ides all the functionality of a mouse For more information see Using the EZ Pad touchpad on page 35 Fingerprint reader optional Provides enhanced security For more information see Using the optional fingerprint reader on page 29 Component Icon Description ...

Page 21: ...g to a broadband modem or network Starting your notebook Turning off your notebook Restarting rebooting your notebook Using the status indicators Using the keyboard Using the optional fingerprint reader Using the smart card reader Using the EZ Pad touchpad Adjusting the brightness Adjusting the volume Turning your wireless radio on or off ...

Page 22: ...ebook on a rigid hard surface and make sure that you keep the ventilation openings on the sides clear Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows an...

Page 23: ...ur shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Sitting at your notebook Avoid bending arching or angling ...

Page 24: ...s that can cause serious injury or death Contact Gateway about returning defective AC adapters Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damaged The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged Important If the mai...

Page 25: ...g it back in b Press FN F1 to toggle the status lights on and off c Make sure the power cord is firmly attached to the AC adapter d Plug the power cord into a different wall outlet 4 When you finish using your notebook for the first time turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns blue Important If the battery charge indicator does ...

Page 26: ...g them to a surge protector which absorbs voltage surges and prevents them from reaching your notebook Warning High voltages can enter your notebook through both the power cord and the modem connection To protect your notebook and avoid electrical shock use a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector th...

Page 27: ...r notebook 2 Insert the other end of the modem cable into a telephone wall jack Warning To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG UL listed or CSA certified telecommunication line cord for your dialup modem connection Tip For the location of the modem jack on an optional port replicator see the port replicator user guide Important The modem will not work with di...

Page 28: ...work cable into a cable modem DSL modem or Ethernet network jack Starting your notebook To start your notebook 1 Slide the latch on the front of your notebook then lift the LCD panel Tip For the location of the network jack on an optional port replicator see the port replicator user guide Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become...

Page 29: ...onal port replicator 5 To open the main menu click Start From that menu you can run programs and search for files For more information on using Windows see Using Windows and Customizing Windows in your online User Guide Tip For more information about changing the power button mode see Changing advanced settings on page 71 Tip For more information about connecting peripheral devices see Installing ...

Page 30: ... from a Sleep state is much faster than turning on your notebook after it has been turned completely off Hibernate mode is an alternative to Sleep mode In Hibernate mode your notebook is turned completely off When you wake your notebook from Hibernate mode however the programs that were running when your notebook entered Hibernate mode are running just as you left them To put your notebook to slee...

Page 31: ... dialog box opens 3 Click the program that is not responding 4 Click End Task 5 Click X in the top right corner of the Windows Task Manager dialog box To restart your notebook Click Start click the arrow next to the lock icon then click Restart The notebook turns off then turns on again Important If for some reason you cannot use the Shut Down option in Windows to turn off your notebook press and ...

Page 32: ...n Description Wireless network LED on Optional wireless IEEE 802 11 radio is turned on LED off Optional wireless IEEE 802 11 radio is turned off Caps lock LED on Caps lock is turned on LED off Caps lock is turned off Num lock LED on Numeric keypad is turned on LED off Numeric keypad is turned off Module LED blue Module is in use LED solid purple Module is ready to swap LED flashing purple Module i...

Page 33: ...an attach an external keyboard to the notebook or optional port replicator using a USB port You do not need to shut down the notebook to connect a USB keyboard Key type Icon Description Function keys Press these keys labeled F1 to F12 to perform actions in programs For example pressing F1 may open help Each program uses different function keys for different purposes See the program documentation t...

Page 34: ...ecific action Windows key Press this key to open the Windows Start menu This key can also be used in combination with other keys to open utilities like F Search utility R Run utility and E Computer window Numeric keypad Use these keys to type numbers when the numeric keypad is turned on Press FN to turn on the numeric keypad Application key Press this key for quick access to shortcut menus and hel...

Page 35: ...ebook power settings on page 69 Toggle the notebook display in the following order The LCD An external monitor or projector a monitor or projector must be plugged into the monitor port on your notebook or optional port replicator or the DVI port on the optional port replicator Both displays at the same time For more information see Viewing the display on a projector or monitor on page 54 Turn the ...

Page 36: ...ure in dim lighting situations Press a third time to return the display to the normal brightness setting Important Using this feature will affect battery performance Play or pause the CD or DVD Stop playing the CD or DVD Skip back one CD track or DVD chapter Skip ahead one CD track or DVD chapter Increase the brightness of the display Decrease the brightness of the display Increase volume For more...

Page 37: ...words used in Windows and Web based applications A safe or folder for storing encrypted files that only a user with a matching fingerprint can access Boot level security that requires a fingerprint authentication before the system will boot to Windows Scrolling so you can use the fingerprint reader in place of the touchpad Decrease volume For more information see Adjusting the volume on page 38 Mu...

Page 38: ...der you must enroll your fingerprints so your notebook can identify you To enroll your fingerprints 1 Click Start All Programs Protector Suite QL then click User Enrollment The Welcome screen opens 2 Click Next The Finish screen opens 3 Select one of the following options then click Next Enrollment to the biometric device Select this option to save your fingerprint to memory in the fingerprint rea...

Page 39: ...selected then click Next The TouchStrip Tutorial runs For more information see Running the TouchStrip Tutorial on page 30 After you have completed the tutorial the Enrollment screen appears OR If you do not want to run the TouchStrip Tutorial click to uncheck the Run interactive tutorial check box then click Next The Enrollment screen appears ...

Page 40: ...e the finger you are enrolling A new box appears with three empty circles in it 6 Swipe your finger A sample will be created and is indicated by a fingerprint icon in one of the circles 7 Repeat Step 6 two more times then click Next The Advanced Security screen appears ...

Page 41: ...e fingerprints from the database Modify how fingerprints are used for logging onto the notebook Modify how the fingerprint reader is used for scrolling To use the Fingerprint Control Center 1 Click Start All Programs Protector Suite QL then click Control Center The Fingerprint Control Center opens 2 If you are logged into the notebook with administrator privileges click Elevate administrative priv...

Page 42: ...al identification number PIN to log onto the notebook or the network Smart cards are typically used by large corporations for security To insert a smart card Insert the smart card into the smart card slot with the magnetic stripe up and to the front of the notebook Using a privacy filter Your notebook s LCD screen has been specially made to hold privacy filters A privacy filter helps block the scr...

Page 43: ...buttons and a scroll zone When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction You can use the scroll zone to scroll through documents Use of the scroll zone may vary from program to program Touchpad Left button Right button Scroll zone ...

Page 44: ...ept clicking by using the touchpad buttons You can change this feature to allow tapping on the touchpad to simulate clicking the left button For more information see Changing the mouse touchpad or pointing device settings in your online User Guide To Do this Move the pointer on the screen Move your finger around on the touchpad If you run out of space and need to move the pointer farther lift your...

Page 45: ...t menu or find more information about an object on the screen Position the pointer over the object Quickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Release the button to drop ...

Page 46: ...re information see System key combinations on page 26 OR Press the Mobility Center button The Windows Mobility Center window opens Slide the Volume control to the desired volume level To adjust the volume from Windows 1 Click Volume on the taskbar The volume control slider opens 2 Click and drag the slider up to increase volume and down to decrease volume 3 To mute the volume click Mute To restore...

Page 47: ...uipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless device may be restricted ...

Page 48: ...N F2 The wireless status indicator turns off For the location of the wireless status indicator see Using the status indicators on page 24 OR Press the Mobility Center button The Windows Mobility Center window opens Click Turn wireless off OR Slide the wireless network switch to the OFF position to turn both IEEE 802 11 and Bluetooth off For more information see Front on page 6 Bluetooth radio Your...

Page 49: ...and Bluetooth off For more information see Front on page 6 Tip For more information about using your notebook on a Bluetooth Personal Area Network see Bluetooth Networking in your online User Guide Help For more information about Bluetooth click Start then click Help and Support Type the keyword Bluetooth in the Search Help box then press ENTER ...

Page 50: ...CHAPTER 3 Setting Up and Getting Started 42 ...

Page 51: ...Using the CD or DVD drive Using the memory card reader Adding and removing a PC Card Using a port replicator Installing a printer or other peripheral device Viewing the display on a projector or monitor Viewing the display on a television Ordering accessories ...

Page 52: ...u are removing a drive make sure that there is no disc in it 2 Make sure that the notebook is not in Sleep or Hibernate mode 3 Close the LCD panel 4 Disconnect your notebook from the optional port replicator 5 Turn your notebook over so the bottom is facing up Caution Turn off your notebook if you are removing the optional secondary battery and the notebook does not have a charged main battery and...

Page 53: ...www gateway com 45 6 Remove the optional security screw if your notebook has one 7 Slide the bay module release latch The module moves out slightly Security screw optional ...

Page 54: ...ssories 46 8 Slide the bay module out 9 Firmly push the new bay module straight into the bay until the latch clicks into place 10 Reinstall the optional security screw if your notebook has one 11 Connect the optional port replicator ...

Page 55: ...laying DVDs and accessing data You cannot use this drive to create CDs or DVDs Combination DVD CD RW drive Installing programs playing audio CDs playing DVDs accessing data and recording music and data to recordable CDs You cannot use this drive to create DVDs Multi format double layer DVD RW drive Installing programs playing audio CDs playing DVDs accessing data recording music and data to CD R o...

Page 56: ...nd drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your notebook s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s ...

Page 57: ...ard Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook Using a memory card To access a file on a memory card 1 Click Start then click Computer 2 Double click the drive letter for example the E drive then double click the file name Important RS Multimedia Card and Mini Secure Digital cards require the use of an adapter ...

Page 58: ...s because your notebook supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping see the PC Card manufacturer s documentation for further information To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with the side of your notebook Import...

Page 59: ...nce 6 Eject the PC Card by pressing the eject button again Using a port replicator Although you can attach devices directly to your notebook a port replicator lets you make all of those connections at one time When you travel with your notebook you merely disconnect from the port replicator instead of unplugging all the devices A port replicator also provides additional ports and other expansion f...

Page 60: ...for the first time your notebook will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive flash drive printer scanner camera keyboard or mouse Important Before you install a printer scanner or other peripheral device see the de...

Page 61: ... 1394 cable to your IEEE 1394 device 2 Connect the other end of the cable to the IEEE 1394 port on your notebook Tip For the location of the USB ports on your notebook see Left on page 7 and Right on page 8 For the location of the USB ports on an optional port replicator see the port replicator user guide Important For more information about using the IEEE 1394 port on your device see your device ...

Page 62: ... cable into the monitor port on your notebook or optional port replicator 3 Turn on your notebook 4 Plug the projector s or monitor s power cord into an AC power source and turn it on Windows recognizes the new hardware and the New Display Detected dialog box opens 5 Select the options for the projector or external monitor then click OK 6 Press FN F4 to switch between viewing the display on the LC...

Page 63: ...s the Mobility Center button The Windows Mobility Center window opens 2 Click Change display settings The Display Settings dialog box opens 3 Click monitor 2 4 Adjust properties such as Resolution or Colors if necessary 5 To use the external monitor or projector as a mirror duplicate of the notebook display both displays have the same content click to deselect the check box for Extend my Windows d...

Page 64: ...monitor is arranged on your desk 7 Click OK Using the projector or monitor for a presentation You can configure your notebook so the settings are correct each time you give a presentation To use a projector or external monitor for a presentation 1 Press the Mobility Center button The Windows Mobility Center window opens 2 Click Change presentation settings The Presentation Settings dialog box open...

Page 65: ...rn on external video by default connect the television or other external video device before starting your notebook Important Audio is not transmitted through an S Video out jack Use the built in speakers or a set of headphones or external powered speakers or connect your notebook to a stereo system using the headphone jack to hear sound while playing a DVD DVD playback to a VCR will be scrambled ...

Page 66: ... com Accessories may not be available in all localities Automobile airplane power adapters With an automobile airplane power adapter you can save battery power by plugging your notebook into an automobile cigarette lighter or an airplane in flight power receptacle Tip For the location of the S Video out jack on an optional port replicator see the port replicator user guide Tip If you are traveling...

Page 67: ...replacing your existing hard drive with a larger drive See Replacing the hard drive kit on page 103 for more information Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory See Adding or replacing memory modules on page 99 for more information Port replicators Although you...

Page 68: ... and cartridges are more expensive but they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents Privacy filter A privacy filter helps block the screen view from anyone viewing the notebook screen from a side view Your notebook s LCD screen has been specially made to hold privacy filters USB flash drive Use a USB flash drive fo...

Page 69: ...CHAPTER5 61 Managing Power Monitoring the battery charge Recharging the battery ies Recalibrating the battery ies Extending battery life Changing notebook power settings ...

Page 70: ...vent losing any unsaved work To monitor the battery charge Move the mouse pointer over the power cord icon or battery icon in the taskbar A message appears showing the remaining battery time and the current power plan Wait for a Low Battery warning message to appear Look at the battery charge status indicator If your battery charge indicator displays what looks like an inaccurate charge you may ne...

Page 71: ...tery release latch Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to local hazardous material regulations The batteries used in this device may present a fire or chemical burn hazard if mishandled Do not disassemble heat above 212 F 100 C or incinerate Dispose of used ba...

Page 72: ...nnected to AC power To install a secondary battery Swap the secondary battery for a bay module by following the instructions in Changing modules on page 44 Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to local hazardous material regulations The batteries used in this d...

Page 73: ...spacebar 5 Open the Exit menu highlight Exit Saving Changes then press ENTER 6 Select Yes then press ENTER The battery recalibration process begins and a screen opens showing you the progress The entire process takes several hours When the recalibration has finished the message Press Esc key to exit appears 7 Press ESC The battery charge indicator now displays an accurate battery charge Important ...

Page 74: ...oes not cause harm because there is no memory Conserving battery power To conserve power while using the battery ies to power your notebook Turn off wireless networking and Bluetooth Dim the display as low as is comfortable Disconnect all external devices like IEEE 1394 and USB devices Remove PC Cards when you do not need them Many PC Cards use a small amount of power while inserted even if they a...

Page 75: ...t use a power adapter If you plan on taking your AC power adapter also take a single plug surge protector If you will have access to an EmPower in flight power receptacle an automobile power outlet or an automobile cigarette lighter use an airplane automobile power adapter or power inverter Save the battery ies for times when you cannot use a power adapter To find AC power outlets in airports look...

Page 76: ...re open when you activated Hybrid Sleep mode If the notebook does not experience a power outage while in Hybrid Sleep mode it restarts using the information in current memory thus reducing startup time You must turn on Hybrid Sleep mode to use it For more information see Changing advanced settings on page 71 Using power saving modes Always save your work before using Sleep mode In Sleep mode your ...

Page 77: ... select one of the defined power plans or create a custom power plan Three power plans are pre defined for you Balanced This is the default power plan which balances performance and battery life Power saver This power plan sacrifices performance in order to extend battery life Use this plan if you will be away from AC power outlets for an extended period of time Your programs may run slower than y...

Page 78: ... power settings The Select a power plan window opens 3 Select the power plan you want to use OR Click Change plan settings modify the power plan you selected then click Save changes Help For more information about changing the power plan click Start then click Help and Support Type the keyword power plan in the Search Help box then press ENTER ...

Page 79: ...lity Center button The Windows Mobility Center window opens 2 Click Change power settings The Select a power plan window opens 3 Click a setting on the left side of the screen that you want to change The top three settings are not tied to a power plan The bottom three settings modify the currently selected power plan Help For more information about changing the power management settings click Star...

Page 80: ...e plan window opens 2 Click Change advanced power settings The Power Options dialog box opens 3 Click the in front of Sleep then click the in front of Allow hybrid sleep 4 Change the values to On for On battery and Plugged in Help For more information about hybrid sleep click Start then click Help and Support Type the keyword hybrid in the Search Help box then press ENTER ...

Page 81: ...CHAPTER6 73 Traveling with Your Notebook Packing your notebook Traveling by air Dial up modem Radio frequency wireless connections Files Security Power Additional tips ...

Page 82: ...tart your notebook Have your notebook hand inspected or sent through the X ray scanner but never carry it through the metal detector Turn off you notebook for takeoff and landing Turn off all wireless devices while in the aircraft Dial up modem Take a telephone cord to connect the modem to telephone jacks If you are traveling internationally take telephone jack adapters or an acoustic handset coup...

Page 83: ...ion devices are examples of devices which use wireless to communicate Files Copy your working files from your desktop computer to your notebook before you travel If you need to access your desktop computer files from your notebook while traveling set up your desktop computer for remote access Contact your network administrator for more information about remote access Take extra recordable media fo...

Page 84: ...p password is set using the BIOS utility To create a startup password 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the Security menu highlight Set Supervisor Password then press ENTER and follow the instructions You must set the supervisor password in order to set the user startup password 3 Highlight Set User Password then press ENTER an...

Page 85: ...t the best performance from your notebook avoid using the battery whenever possible monitor the battery charge and use the most efficient power management settings For information on conserving battery power using alternate power sources and monitoring the battery charge see Managing Power on page 61 Additional tips If you plan to use several USB peripheral devices take a portable USB hub to provi...

Page 86: ...credit card company to learn about emergency travel assistance if your notebook is lost or damaged Take your recovery discs in case you need to install an additional driver or software Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center ...

Page 87: ...CHAPTER7 79 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Maintaining the battery ies Cleaning CDs or DVDs Recovering your system ...

Page 88: ...tle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto notebook components almost any liquid can result in expensive repairs that are not covered under a standard ...

Page 89: ...ebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your notebook with the exception of the memory bay Cleaning the keyboard You should clean the keyboard occasiona...

Page 90: ...ry life is more likely to be caused by heat than by charge discharge patterns Keep your lithium ion battery cool Avoid a hot car for example Charge often but do not try to fully discharge the battery frequently This only adds strain Several partial discharges regular use with frequent recharges are better for lithium ion than one total discharge Recharging a partially charged lithium ion battery d...

Page 91: ... old stock even if it is sold at clearance prices While it makes sense to have 2 or 3 extra batteries so that you always have a fresh one charged up and ready to go if you buy batteries and store them for years they may not work when you decide to use them Consider removing the battery from your notebook when running on fixed power However remember that when you have removed the battery from your ...

Page 92: ...ng your system to a previous state when everything was working correctly For instructions see Using Microsoft System Restore on page 91 If nothing else has solved the problem and you want to return your system to factory condition see Recovering your system to its factory condition on page 93 If you upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted your on...

Page 93: ...he Windows DVD or install a new hard drive you need to recover your pre installed software and drivers using a set of software and driver recovery discs Because these discs do not come with your notebook you should create your own set You should create a set of discs for recovering your pre installed software and device drivers in case you need to use them later for a complete system recovery Your...

Page 94: ...lick Applications and drivers external media then click Next The What would you like to do dialog box opens 3 Click Create system recovery discs then click Next 4 Insert a blank recordable disc into the recordable disc drive then click Next If an AutoPlay dialog box opens click the x in the upper right corner to close it A dialog box opens that tells you the number of blank discs you need to creat...

Page 95: ...very Center then click Gateway Recovery Center The Gateway Recovery Center opens Important Use a permanent marker to label each disc Software and Driver Recovery along with a short description of which notebook the discs are for If you are recording multiple discs as you remove each disc from the drive use the marker to label each disc 1 of x 2 of x 3 of x and so on Tip After a recovery disc is cr...

Page 96: ...er software that was pre installed click Programs then click Application recovery OR To recover device drivers that were pre installed click Hardware then click Device driver recovery 3 Click the software or driver you want to recover then click Next ...

Page 97: ... offer the software or driver you need to recover try another disc To recover software and drivers using recovery discs 1 Insert a software and driver recovery disc into the CD or DVD drive If an AutoPlay dialog box appears click Run Grc_Vista exe If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start open Computer and run the file Grc_Vista exe on the disc The Gatewa...

Page 98: ...software you want to recover OR To recover pre installed device drivers click Device driver recovery then click the type of driver you want to recover 3 Click Next 4 If the software or driver is not shown on the list and you have a multiple disc set of recovery discs close Gateway Recovery Center and try another disc ...

Page 99: ...nal restore point each day and also each time you install software or device drivers You can also create a restore point manually For instructions see Manually creating a restore point on page 92 To restore using Microsoft System Restore 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens Help For more information about using ...

Page 100: ... want click Next then click Finish A confirmation message box appears 4 Click Yes Your system is restored using the restore point you specified This process may take several minutes and may restart your notebook Manually creating a restore point To manually create a restore point 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center o...

Page 101: ...e then click Create The restore point is created 5 Click OK Recovering your system to its factory condition If your notebook s problems are not solved by any of the other recovery options you may need to recover its hard drive to its factory condition This process is called a factory recovery Caution A complete factory recovery deletes everything on your hard drive then reinstalls Windows and any ...

Page 102: ...s and the System Recovery Options dialog box opens 4 Select a language and keyboard layout then click Next 5 Click the User name box to select a Windows user account click in the Password box and type the user account s password if any then click Next The System Recovery Options menu opens 6 Click Restore Application The Welcome to Gateway System Recovery window opens 7 Click Next 8 To perform a r...

Page 103: ...system using the Windows Vista operating system DVD You also need to recover your notebook s pre installed software and device drivers To completely re install Windows 1 If you can still run Windows back up your personal files and create a set of software and driver recovery discs if you have not already done so For instructions see To create discs for recovering pre installed software and drivers...

Page 104: ...ows is completely re installed use the software and driver recovery discs you created to recover your notebook s pre installed software and device drivers For instructions see Recovering pre installed software and drivers using recovery discs on page 89 ...

Page 105: ...CHAPTER8 97 Upgrading Your Notebook Preventing static electricity discharge Adding or replacing memory modules Replacing the hard drive kit ...

Page 106: ... components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Warning To avoid exposure to dangerous electrical voltages and moving parts turn...

Page 107: ...ff your notebook 3 Disconnect from the optional port replicator 4 Disconnect the AC adapter modem cable and network cable if they are connected to the notebook 5 Disconnect all peripheral devices connected to the notebook and remove any PC cards 6 Turn your notebook over so the bottom is facing up then remove the main and optional secondary batteries For more information see Changing batteries on ...

Page 108: ...ading Your Notebook 100 7 Loosen the eight or nine depending on model memory bay cover screws these screws cannot be removed 8 Lift the memory bay cover then remove it Screw Screw Screw Screw Screw Screw Screw Screw ...

Page 109: ...www gateway com 101 9 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward Clip Clip ...

Page 110: ...in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay 12 Replace the memory bay cover then tighten the cover screws 13 Insert the main and optional secondary batteries then turn your notebook over 14 Connect to the optional port replicator OR Connect the power adapter modem cable and network cable 15 Reconnect all peripheral devi...

Page 111: ...drive For more information see Backing up files in your online User Guide 3 Follow the guidelines under Preventing static electricity discharge on page 98 4 Turn off your notebook 5 Disconnect from the optional port replicator 6 Disconnect the AC adapter modem cable and network cable if they are connected to the notebook 7 Disconnect all peripheral devices connected to the notebook and remove any ...

Page 112: ...g up then remove the main and optional secondary batteries For more information see Changing batteries on page 63 9 Loosen the 8 or 9 hard drive bay cover screws these screws cannot be removed 10 Lift the hard drive bay cover then remove it Screw Screw Screw Screw Screw Screw Screw Screw ...

Page 113: ...he notebook 12 Using the plastic tab slide the old hard drive then remove it 13 If your new hard drive already includes the hard drive bracket go to Step 18 OR If you need to move the hard drive bracket from your old hard drive to your new hard drive go to Step 14 Screw Screw ...

Page 114: ...ews that secure the hard drive to the hard drive bracket 15 Remove the bracket from the old drive 16 Place the new drive label side up onto the bracket so the screw holes line up 17 Replace the screws that secure the bracket to the drive Screw Screw Screw Screw ...

Page 115: ...ct to the optional port replicator OR Connect the power adapter modem cable and network cable 22 Turn on your notebook open the DVD drive insert the Windows DVD close the DVD drive then restart your notebook 23 When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard and follow the on screen instructions As part of the process you may be prompted to insert your D...

Page 116: ...CHAPTER 8 Upgrading Your Notebook 108 ...

Page 117: ...CHAPTER9 109 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support ...

Page 118: ...ou have problems with your notebook try these things first Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power Make sure that the power cord is firmly connected to the AC power adapter If you use a power strip or surge protector make sure that it is turned on Warning Do not try to troubleshoot your problem if power cords or p...

Page 119: ...the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting topics are liste...

Page 120: ...ent diskette Occasionally diskettes are flawed and cannot be read by the diskette drive You see a Disk is full error message Delete unnecessary files on the diskette Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette If errors are detected and corrected try using the diskette again For instructions on running Error...

Page 121: ...isplay settings For instructions on changing the display settings see Changing screen settings in your online User Guide Move your notebook away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves The display has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology ...

Page 122: ...r bay Press the module into the bay then try to access the disc again Try a different disc Occasionally discs are flawed and cannot be read by the drive Some music CDs have copy protection software You may not be able to play these CDs on your notebook Your notebook may be experiencing some temporary memory problems Shut down and restart your notebook Clean the disc For more information see Cleani...

Page 123: ... Identifying drive types on page 47 Shut down and restart your notebook Clean the DVD For more information see Cleaning CDs or DVDs on page 83 Make sure that the disc s regional code and your DVD drive s regional code match Make sure that a DVD player program has been installed on your notebook For instructions on playing a DVD see Playing music and movies in your online User Guide A DVD does not ...

Page 124: ... finger For more information see Running the TouchStrip Tutorial on page 30 Make sure that you are using a finger that you have enrolled For more information see Enrolling your fingerprints on page 30 For more information about troubleshooting the fingerprint reader click Start All Programs Protector Suite QL then click Help Caution If a file was deleted while holding down the SHIFT key or if the ...

Page 125: ...nline User Guide The hard drive cannot be accessed or you see a General failure reading drive C error message If a diskette is in the diskette drive eject it and restart your notebook Make sure that the hard drive is installed correctly Remove it firmly reinsert it then restart your notebook For more information about removing your hard drive see Replacing the hard drive kit on page 103 If your no...

Page 126: ...message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the err...

Page 127: ... to loosen a key that might be stuck then restart your notebook You are pressing a letter key and a number appears on the screen The numeric keypad is turned on For more information about using your keyboard see Using the keyboard on page 25 An external keyboard does not work Make sure that the keyboard cable is plugged in correctly Remove all extension cables and switchboxes Clean the keyboard by...

Page 128: ...our notebook a progressive scan display device with a VGA input is the best choice Type of connection used You can connect the notebook video output to a TV However the connection type has an affect on the video quality The notebook has two video outputs VGA If your TV includes a VGA port connect the VGA cable from the notebook s VGA monitor port to the TV s VGA In port for the best quality Many T...

Page 129: ... a newer model TV Type of TV interlaced or progressive scan Many TVs use interlaced video Interlaced video displays a video frame with two passes of alternating scan lines The TV screen first displays the video image odd lines one at a time sequentially from top to bottom then it fills in the other half of the video image with the even lines Because most TVs use this interlaced method to display t...

Page 130: ...g software such as Power2Go and with the Media Center itself You want to know whether you can play recorded videos on other computers Yes you can A DVR MS file recorded to DVD can be replayed on another computer with Media Center or on a computer without Media Center provided that it has a DVD player and DVD decoder software such as PowerDVD The computer without Media Center must also have Windows...

Page 131: ...t the modem cable is plugged into the Ethernet network jack and not the modem jack For the location of your network jack see Right on page 8 See the documentation that came with your modem for additional troubleshooting information Modem dial up Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack For the locat...

Page 132: ... are dialing then click Edit The Edit Location dialog box opens 6 Make sure that all settings are correct Disconnect any answering machine fax machine or printer that is on the same line as the modem Do not connect these devices to the same telephone line as the modem Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratc...

Page 133: ... troubleshooting information under Internet on page 118 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further If your notebook has a v 90 modem the speed at which you can upload send data is limited...

Page 134: ...erties dialog box opens 7 Click the Diagnostic tab then click Query Modem If information about the modem appears the modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics The modem is noisy when it dials and connects When your modem trie...

Page 135: ...Phone and Modem Options dialog box Mouse See also Touchpad on page 135 The external mouse does not work Make sure that the mouse cable is plugged in correctly Shut down and restart your notebook Remove all extension cables and switch boxes Try a mouse you know is working to make sure that the mouse port works The external mouse works erratically Clean the mouse Some mouse pad patterns confuse opti...

Page 136: ...signed IP addresses to the computers make sure that all computers have different IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network Your wired Ethernet network is running slower than you expect If you...

Page 137: ... you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network You may however be able to access the Internet through your home network Every home network is unique See the documentation that came with your network equipment for troubleshooting information Networks wireless You turned wireless networking on but it takes a while ...

Page 138: ...our computer if other computers with the same network name are within range of your computer You are in a wireless network you can see the network but cannot communicate send files print or get to the Web If your access point uses WEP go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys You are in a wireless network but...

Page 139: ...r more information see Naming the computers and workgroup in your online User Guide If your notebook was previously connected directly to your cable or DSL modem and your ISP requires you to use a static IP address your notebook is not set up to use a DHCP server Modify the network properties so your notebook is set up for using a DHCP server You cannot connect to your network If your notebook is ...

Page 140: ...e protector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on Make sure that the AC power adapter cables are free from cuts or damage Replace any damaged cables Your notebook is not working on battery power Check the power management settings For more information about using power man...

Page 141: ...ing a parallel port printer and the optional port replicator check the port and cable for bent or broken pins If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click Printers 4 Right click the name of the p...

Page 142: ...tions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the headphone jack Make sure that the volume control on your notebook...

Page 143: ...Changing mouse touchpad or pointing device settings in your online User Guide The pointer moves unexpectedly Clean the touchpad with a damp cloth water only and wipe it dry Adjust the touchpad settings For instructions on how to adjust the touchpad see Changing mouse touchpad or pointing device settings in your online User Guide Video The projector or external monitor is not working Make sure that...

Page 144: ... device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely If you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to ques...

Page 145: ... the exact text of any error messages and the steps you have taken Make sure that your notebook is nearby at the time of your call The technician may have you follow troubleshooting steps The label on the bottom of your notebook includes the Gateway Customer Care telephone number For more information see Gateway contact information on page 3 ...

Page 146: ...CHAPTER 9 Troubleshooting 138 ...

Page 147: ...APPENDIXA 139 Legal Information Important safety information Regulatory compliance statements Environmental information Notices ...

Page 148: ...ord with this notebook make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your notebook is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use D...

Page 149: ...commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 also known as wireless Ethernet or WiFi wireless Internet and Bluetooth communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as h...

Page 150: ...ese devices outdoors is prohibited Some circumstances require restrictions on wireless devices United States of America Federal Communications Commission FCC Intentional emitter per FCC Part 15 Low power Radio transmitter type devices radio frequency RF wireless communication devices operatinginthe2 4 GHzbandand or5 15 5 35 GHzband maybepresent embedded in your notebook system This section is only...

Page 151: ...eception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separati...

Page 152: ...phone company may make changes inits facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject t...

Page 153: ...emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada Telecommunications per Industry Canada CS 03 for products fitted with...

Page 154: ...ection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The term...

Page 155: ...ct is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for ...

Page 156: ...ssibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Pentiu...

Page 157: ... calibrating 82 changing 63 changing secondary 44 charge indicator 6 62 charge status 62 charging 16 62 conserving power 66 extending life 82 fuel gauges 82 icons 62 installing main 63 installing multibay 64 latch 10 life span 82 locating 10 managing power 66 maximizing performance 66 monitoring charge 62 multibay 64 purchasing 58 recalibrating 65 recharging 16 62 release latch 10 replacing 63 sec...

Page 158: ...g battery 62 bay modules 44 cleaning audio CD 83 case 81 CD 83 DVD 83 keyboard 81 LCD panel 82 notebook exterior 81 screen 82 clicking 36 closing unresponsive program 23 connecting AC adapter 16 cable modem 20 dial up modem 19 DSL modem 20 external keyboard 25 external monitor 54 IEEE 1394 device 53 keyboard 25 mouse 36 printer 52 projector 54 scanner 52 television 57 to wired Ethernet 20 USB devi...

Page 159: ...or 24 troubleshooting 112 display brightness 37 switching 27 troubleshooting 113 display properties adjusting 55 docking port 10 documentation User Guide 2 double clicking 36 dragging 37 drivers recovery discs 86 89 re installing 84 85 drives CD 47 changing modular drives 44 diskette 9 DVD 9 47 DVD CD RW 9 47 DVD RW 44 47 58 hard drive 9 10 103 identifying drive types 47 installing and replacing 4...

Page 160: ...ial 30 using 29 Firewire port 8 52 Fn key 26 folders opening 36 function keys 25 G Gateway contact information 3 model number 3 serial number 3 Support 4 Gateway Recovery Center re installing drivers 87 re installing programs 87 re installing software 87 H hard drive bay 10 indicator 24 installing 44 58 103 purchasing 59 replacing 103 second hard drive 9 44 58 troubleshooting 117 headphone jack 7 ...

Page 161: ...s application 26 arrow 26 brightness 28 directional 26 Fn 26 function 25 Hybrid Sleep 27 LCD brightness 28 LCD CRT 27 navigation 26 numeric keypad 26 Sleep 27 system 25 system key combinations 26 toggle display 27 Windows 26 wireless Ethernet 27 L labels Customer Care 10 Microsoft Certificate of Authenticity 3 model number 3 serial number 3 laser printer 59 latch battery 10 LCD panel release 6 mod...

Page 162: ...ing external 54 color quality 55 port 7 screen resolution 55 troubleshooting external 135 using 27 using external 56 mouse connecting 36 troubleshooting 127 USB port 7 8 moving pointer 36 screen objects 37 MP3 player memory cards 48 multimedia adjusting volume 38 using DVD drive 47 mute button 29 muting sound 29 38 N navigation keys 26 network troubleshooting 127 129 network jack 9 20 networking t...

Page 163: ...9 connector 9 16 conserving battery power 66 EmPower adapter 67 extending battery life 66 Hibernate mode 67 Hybrid Sleep mode 27 67 indicator 6 22 international adapter 77 management 61 66 plans 69 Sleep mode 22 27 67 source problems 18 SpeedStep settings 69 status indicator 6 surge protector 18 troubleshooting 132 turning off notebook 22 turning on notebook 20 power adapters airplane 58 automobil...

Page 164: ...tarting notebook 23 restoring defaults 93 drivers 84 85 programs 84 85 software 84 85 system 84 Windows 84 with Gateway Recovery Center 87 with Windows DVD 95 with Windows System Restore 91 right clicking 37 S S PDIF jack 52 safety avoiding repetitive strain 15 caring for notebook 80 general precautions 140 guidelines for troubleshooting 110 posture 15 reducing eye strain 14 setting up computer 15...

Page 165: ...power 6 toggle on or off 26 135 troubleshooting 135 supervisor password 76 surge protector 18 Suspend 27 S Video TV out jack 9 57 switch wireless network 6 system identification label 3 system keys combinations 26 locating 25 T technical support Support 4 tips before contacting 136 telephone acoustic handset coupler 74 line protector 74 line tester 74 telephone support 136 television playing DVD o...

Page 166: ...h 27 notebook 22 23 wireless Ethernet 39 wireless network 6 27 turning on Bluetooth 27 notebook 20 wireless Ethernet 27 wireless network 6 27 39 TV out S Video out jack 9 57 U upgrading 97 USB connecting device 52 port 52 USB port 7 8 user password 76 V ventilation 7 VGA port 7 54 video monitor port 7 projector port 7 S Video out jack 9 troubleshooting 135 VGA port 7 video camera connecting 53 vol...

Page 167: ...159 www gateway com wireless network switch 6 troubleshooting 129 working safely 14 ...

Page 168: ...160 Index ...

Page 169: ......

Page 170: ...MAN PHTM ORION HW REF GDE V R1 4 07 ...

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