Gateway ML6228 Reference Manual Download

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APPENDIX

109

Legal Information

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Important safety information

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Regulatory compliance statements

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Environmental information

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Notices

Summary of Contents for ML6228

Page 1: ... NOTEBOOK REFERENCEGUIDE ...

Page 2: ......

Page 3: ... Working safely and comfortably 14 Reducing eye strain 14 Setting up your computer desk and chair 15 Sitting at your notebook 15 Avoiding discomfort and injury from repetitive strain 15 Connecting the AC adapter 16 Protecting from power source problems 17 Connecting the dial up modem 18 Connecting to a broadband modem or network 19 Starting your notebook 20 Waking up your notebook 21 Turning off y...

Page 4: ...ard 39 Adding and removing a PC Card 40 Installing a printer or other peripheral device 41 Connecting a USB device 42 Connecting an IEEE 1394 device 42 Viewing the display on a projector or monitor 43 Viewing the display on a television 46 Ordering accessories 47 Chapter 5 Managing Power 49 Monitoring the battery charge 50 Recharging the battery 51 Changing batteries 51 Replacing the battery 51 Re...

Page 5: ... the keyboard 67 Cleaning the notebook screen 68 Cleaning CDs or DVDs 68 System recovery options 68 Recovering specific files and software 69 Recovering using Microsoft System Restore 69 Recovering using the Windows DVD 70 Chapter 8 Upgrading Your Notebook 71 Preventing static electricity discharge 72 Adding or replacing memory modules 73 Replacing the hard drive kit 77 Chapter 9 Troubleshooting 8...

Page 6: ...der 95 Modem cable or DSL 95 Modem dial up 95 Mouse 99 Networks wired 99 Networks wireless 101 Passwords 103 PC Cards 103 Pointing device 104 Power 104 Printer 105 Sound 106 Status indicators 106 Touchpad 107 Video 107 Telephone support 108 Before calling Gateway Customer Care 108 Appendix A Legal Information 109 Index 119 ...

Page 7: ...CHAPTER1 1 About This Reference About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information ...

Page 8: ...dition to this guide the online User Guide has been included on your hard drive The User Guide is an in depth easy to read manual that includes information on the following topics Help and technical support Using and customizing Windows and other software Controlling audio and video settings Using the Internet Protecting your files Playing and recording media Networking To access the online User G...

Page 9: ... label found on the bottom of your notebook includes the product key code for your operating system For more information For more information about your notebook visit Gateway s Support page at www gateway com or the Web address shown on your notebook s label The Support page also has links to additional Gateway documentation and detailed specifications Important The labels shown in this section a...

Page 10: ...CHAPTER 1 About This Reference 4 ...

Page 11: ...CHAPTER2 5 Checking Out Your Notebook Front Left Right Back Bottom Keyboard area ...

Page 12: ... Battery is malfunctioning Important This LED only lights up when your notebook is connected to AC power or the battery charge is very low Power indicator LED on Notebook is on LED blinking Notebook is in Sleep mode LED off Notebook is off Microphone jack Plug a microphone into this jack Headphone jack Plug amplified speakers or headphones into this jack The built in speakers are turned off when s...

Page 13: ... to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook mayoverheat resultingin unexpected shutdown or permanent damage to the notebook Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface CD or DVD drive Insert CDs or DVDs into this drive Fo...

Page 14: ...era MP3 player PDA or cellular telephone into the memory card reader For more information see Using the memory card reader on page 39 The memory card reader supports Memory Stick Memory Stick Pro Mini Secure Digital MultiMediaCard RS MultiMediaCard and Secure Digital cards Ethernet jack Plug an Ethernet network cable into this jack The other end of the cable can be plugged into a cable modem DSL m...

Page 15: ...ption Power connector Plug the AC adapter cable into this connector Monitor port Plug an analog VGA monitor or projector into this port For more information see Viewing the display on a projector or monitor on page 43 Power connector Monitor port ...

Page 16: ...e 3 Memory bay Install a memory module into this bay For more information see Adding or replacing memory modules on page 73 Battery latch Slide to release the battery For more information see Changing batteries on page 51 Battery Provides power when the notebook is not plugged into AC power Battery lock Slide to unlock the battery For more information see Changing batteries on page 51 Online Suppo...

Page 17: ...r Sleep Resume mode For more information on configuring the power button mode see Changing notebook power settings on page 56 Touchpad Provides all the functionality of a mouse For more information see Using the EZ Pad touchpad on page 28 Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used For more information see Using the st...

Page 18: ...CHAPTER 2 Checking Out Your Notebook 12 ...

Page 19: ...necting the dial up modem Connecting to a broadband modem or network Starting your notebook Turning off your notebook Restarting rebooting your notebook Using the status indicators Using the keyboard Using the EZ Pad touchpad Adjusting brightness Adjusting the volume Turning your wireless radio on or off ...

Page 20: ...ebook on a rigid hard surface and make sure that you keep the ventilation openings on the sides clear Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows an...

Page 21: ...ur shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Sitting at your notebook Avoid bending arching or angling ...

Page 22: ...s that can cause serious injury or death Contact Gateway about returning defective AC adapters Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damaged The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged Important If the bat...

Page 23: ...city coming into your notebook can increase to levels far above normal levels and cause data loss or system damage Protect your notebook and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your notebook Important If the battery charge indicator does not turn blue after three hours contact Gateway Customer Care at the location ...

Page 24: ...tandard telephone line To connect the modem 1 Insert one end of the modem cable into the modem jack on your notebook 2 Insert the other end of the modem cable into a telephone wall jack Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord Important The modem will not work with digital or PBX telephone lines ...

Page 25: ...use to connect to a cable or DSL modem or to a wired Ethernet network To connect to a cable or DSL modem or to a wired Ethernet network 1 Insert one end of the network cable into the network jack on your notebook 2 Insert the other end of the network cable into a cable modem DSL modem or Ethernet network jack ...

Page 26: ...s scanners and speakers Warning Do not work for long periods with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Tip For more information about changing the power button mode see Ch...

Page 27: ...lows down most system operations to save power Sleep saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your notebook from a Sleep state is much faster than turning on your notebook after it has been turned completely off Hibernate mode is an alternative to Sleep mode In Hibernate mode your notebook is turned completely off When you ...

Page 28: ... input you may have to close programs that are not responding If closing unresponsive programs does not restore your notebook to normal operation you may have to restart reboot your notebook To close unresponsive programs on your notebook 1 Press CTRL ALT DEL 2 Click Start Task Manager The Windows Task Manager dialog box opens 3 Click the program that is not responding 4 Click End Task 5 Click X i...

Page 29: ...teps until the notebook turns off 1 Press and hold the power button for about five seconds then release it 2 Unplug the power cord and remove the battery for more than 10 seconds Important If none of the indicators are on you may need to press FN F1 to toggle the status indicators on Indicator Icon Description Wireless network optional LED on Wireless IEEE 802 11 radio is turned on LED off Wireles...

Page 30: ...tem operations and the Num Lock keys for the numeric keypad Disc drive LED on drive is in use LED off drive is not in use Hard drive LED blinking hard drive is being accessed LED off hard drive is not being accessed Tip You can attach an external keyboard to the notebook using a USB port You do not need to shut down the notebook to connect a USB keyboard Indicator Icon Description Function keys Sy...

Page 31: ... see System key combinations on page 26 Numeric keypad Use these keys to type numbers when the numeric keypad is turned on Press FN to turn on the numeric keypad FN key Press the FN key in combination with a colored system key to perform a specific action Windows key Press this key to open the Windows Start menu This key can also be used in combination with other keys to open utilities like F Sear...

Page 32: ...ep mode or Hybrid Sleep mode Press the power button to leave Sleep mode For more information see Changing notebook power settings on page 56 Toggle the notebook display in the following order The LCD An external monitor or projector a monitor or projector must be plugged into the monitor port on your notebook Both displays at the same time For more information see Viewing the display on a projecto...

Page 33: ... third time to return the display to the normal brightness setting Important Using this feature will affect battery performance Play or pause the CD or DVD Stop playing the CD or DVD Skip back one CD track or DVD chapter Skip ahead one CD track or DVD chapter Increase the brightness of the display Decrease the brightness of the display Mute the sound Press the key combination again to restore the ...

Page 34: ...sts of a touchpad two buttons and a scroll zone Increase volume For more information see Adjusting the volume on page 31 Decrease volume For more information see Adjusting the volume on page 31 Press and hold FN then press this system key To Touchpad Left button Right button Scroll zone ...

Page 35: ... speed pointer speed right hand or left hand configuration and other touchpad settings see Changing the mouse or touchpad settings in the online User Guide Tip You may have received your notebook with the EZ Pad touchpad set to only accept clicking by using the touchpad buttons You can change this feature to allow tapping on the touchpad to simulate clicking the left button For more information se...

Page 36: ... succession This action is called double clicking Access a shortcut menu or find more information about an object on the screen Position the pointer over the object Quickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object...

Page 37: ... If you are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see System key combinations on page 26 OR Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Slide the Volume control to the desired volume level Tip For more information about th...

Page 38: ...me 3 To mute the volume click Mute To restore volume click it again 4 To adjust device volume levels click Mixer The Volume Mixer dialog box opens where you can click and drag sliders for individual devices 5 Click X in the top right corner of the window to close it Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music...

Page 39: ...fere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 and Bluetooth communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless...

Page 40: ...unicating with another Bluetooth device such as a printer scanner camera MP3 player headphone keyboard or mouse To turn the Bluetooth radio on or off Press FN F6 Help For more information about Bluetooth click Start then click Help and Support Type the keyword Bluetooth in the Search Help box then press ENTER ...

Page 41: ...ies Using the CD or DVD drive Using the memory card reader Adding and removing a PC Card Installing a printer or other peripheral device Viewing the display on a projector or monitor Viewing the display on a television Ordering accessories ...

Page 42: ... your drive has this logo This is your drive type Use your drive for CD drive Installing programs playing audio CDs and accessing data You cannot use this drive to create CDs or DVDs or play DVDs DVD drive Installing programs playing audio CDs playing DVDs and accessing data You cannot use this drive to create CDs or DVDs Combination DVD CD RW drive Installing programs playing audio CDs playing DV...

Page 43: ...ording video and data to DVD R DVD R DVD RW DVD RW or double layer DVD R or DVD R discs Note To use the double layer capability of the double layer recordable DVD drive the blank DVDs you purchase must state Double Layer Dual Layer or DL Using other types of blank media will result in less capacity If your drive has this logo This is your drive type Use your drive for ROM R RW ...

Page 44: ...e disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your notebook s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code of the disc The regional code for the disc is on the disc disc documentation or packaging Impor...

Page 45: ...he label facing up and the arrow on the label pointing towards the notebook Using a memory card To access a file on a memory card 1 Click Start then click My Computer 2 Double click the drive letter for example the E drive then double click the file name Removing a memory card To remove a memory card 1 Push the memory card into the notebook The memory card pops out slightly 2 Pull the memory card ...

Page 46: ...er s documentation for further information To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with the side of your notebook To remove a PC Card 1 Turn off your notebook then go to Step 5 OR Double click the remove hardware icon in the taskbar The Safely Remove Hardware dialog box opens 2 Click the PC Card name then click Stop The...

Page 47: ...orts support plug and play and hot swapping which means that your notebook will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your notebook will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Important Before you install a printer...

Page 48: ... connect your IEEE 1394 device to your notebook 1 Connect one end of the IEEE 1394 cable to your video camera 2 Connect the other end of the cable to the IEEE 1394 port on your notebook Important USB devices may have special installation instructions See your USB device s installation guide Important For more information about using the USB port on your device see your device s documentation Tip F...

Page 49: ...the VGA port on your notebook 3 Turn on your notebook 4 Plug the projector s or monitor s power cord into an AC power source and turn it on Windows recognizes the new hardware and the New Display Detected dialog box opens 5 Select the options for the projector or external monitor then click OK 6 Optional Adjust the display properties on the projector or external monitor as follows a Click Start Al...

Page 50: ... Extend my Windows desktop onto this monitor f To use the external monitor or projector as an extension of your desktop increasing the size of your Windows desktop click to select the check box for Extend my Windows desktop onto this monitor You can click and drag the 2 monitor icon to position it the same way the physical monitor is arranged on your desk g Click OK 7 Optional Configure your noteb...

Page 51: ...off to return to your standard notebook settings 8 Press FN F4 to switch between viewing the display on the LCD panel viewing the display on the projector or monitor and viewing the display on both the LCD panel and the projector or monitor Tip For more information about the Windows Mobility Center see Customizing Windows in the online user guide Important If an external monitor or projector is co...

Page 52: ...for demonstrative purposes only and may not represent the screens on your notebook Important To turn on external video by default connect the television or other external video device before starting your notebook Important Audio is not transmitted through an S Video out jack Use the built in speakers or a set of headphones or external powered speakers or connect your notebook to a stereo system u...

Page 53: ... increase your internal storage space try replacing your existing hard drive with a larger drive See Replacing the hard drive kit on page 77 for more information Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory See Adding or replacing memory modules on page 73 for more ...

Page 54: ...CHAPTER 4 Using Drives and Accessories 48 USB flash drive Use a USB flash drive for storing files or transferring files to another computer ...

Page 55: ...CHAPTER5 49 Managing Power Monitoring the battery charge Recharging the battery Recalibrating the battery Extending battery life Changing notebook power settings ...

Page 56: ...harge gets low change the battery or connect to AC power immediately to prevent losing any unsaved work To monitor the battery charge Hover the mouse pointer over the power cord icon or battery icon in the taskbar A message appears showing the remaining battery time and the current power plan Wait for a Low Battery warning message to appear Look at the battery charge status indicator If your batte...

Page 57: ... facing up 4 Slide the battery lock to the unlocked position Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to local hazardous material regulations The battery used in this device may present a fire or chemical burn hazard if mishandled Do not disassemble heat above 212 ...

Page 58: ...t the battery charge is not low you may need to recalibrate your battery You should also recalibrate the battery periodically to maintain the accuracy of the battery gauge To recalibrate the battery 1 Connect the AC adapter then turn on your notebook 2 As soon as it starts and you see a startup screen press F2 The BIOS Setup utility opens 3 Open the Advanced menu 4 Highlight Battery Auto Learning ...

Page 59: ...move PC Cards when you do not need them Many PC Cards use a small amount of power while inserted even if they are not being used Select the Power saver power plan to get maximum power savings Close the LCD panel to turn off the display while you are not using your notebook The display stays off until you open the panel again Use Hibernate mode for maximum power savings while your notebook is not i...

Page 60: ...plane automobile power adapter or power inverter Save the battery for times when you cannot use a power adapter To find AC power outlets in airports look for them next to support pillars in large areas such as boarding gates and under banks of telephones Changing power modes You can use the following power modes to lengthen the life of your notebook s battery Sleep while your notebook is in Sleep ...

Page 61: ...rrent memory thus reducing startup time You must turn on Hybrid Sleep mode to use it For more information see Changing advanced settings on page 57 Using power saving modes Always save your work before using Sleep mode In Sleep mode your notebook reduces or turns off the power to most devices except memory However the information in memory is not saved to the hard drive If power is interrupted the...

Page 62: ...an Three power plans are pre defined for you Balanced This is the default power plan which balances performance and battery life Power saver This power plan sacrifices performance in order to extend battery life Use this plan if you will be away from AC power outlets for an extended period of time Your programs may run slower than you are accustomed to under the other two power plans High performa...

Page 63: ...n different power saving modes to the power button and Sleep system key You can also select which power saving mode is activated when you close the LCD panel To change advanced power management settings 1 Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Help For more information about changing the power plan click Start then click Hel...

Page 64: ...e using The Change settings for the plan window opens 2 Click Change advanced power settings The Power Options dialog box opens 3 Click the in front of Sleep then click the in front of Allow hybrid sleep 4 Change the values to On for On battery and Plugged in Help For more information about changing the power management settings click Start then click Help and Support Type the keyword power manage...

Page 65: ...CHAPTER6 59 Traveling with Your Notebook Packing your notebook Traveling by air Dial up modem Radio frequency wireless connections Files Security Power Additional tips ...

Page 66: ...tart your notebook Have your notebook hand inspected or sent through the X ray scanner but never carry it through the metal detector Turn off you notebook for takeoff and landing Turn off all wireless devices while in the aircraft Dial up modem Take a telephone cord to connect the modem to telephone jacks If you are traveling internationally take telephone jack adapters or an acoustic handset coup...

Page 67: ...ion devices are examples of devices which use wireless to communicate Files Copy your working files from your desktop computer to your notebook before you travel If you need to access your desktop computer files from your notebook while traveling set up your desktop computer for remote access Contact your network administrator for more information about remote access Take extra recordable media fo...

Page 68: ... can be sure of privacy Use a startup password to restrict access to your notebook The startup password is set using the BIOS utility To create a startup password 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the Security menu highlight Set Supervisor Password then press ENTER and follow the instructions You must set the supervisor passwor...

Page 69: ...er adapter to recharge the battery If you are traveling internationally take power plug adapters Take a portable surge protector to protect your notebook from power surges To get the best performance from your notebook avoid using the battery whenever possible monitor the battery charges and use the most efficient power management settings For information on conserving battery power using alternat...

Page 70: ...xposed to cold temperatures allow it to warm to room temperature before turning it on Carry proof of ownership or a merchandise passport when traveling internationally Consult your insurance company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged Take your recovery discs in case you need to install an additional driver or software Tip For more...

Page 71: ...CHAPTER7 65 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Cleaning CDs or DVDs System recovery options ...

Page 72: ...rittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto notebook components almost any liquid can result in expensive repairs that are not covered under a standa...

Page 73: ...ebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your notebook with the exception of the memory bay Cleaning the keyboard You should clean the keyboard occasiona...

Page 74: ...r DVDs Wipe from the center to the edge not around in a circle using a product made especially for the purpose System recovery options Most notebook problems can be solved by following the information in Troubleshooting on page 81 or at www gateway com Problem solving may also involve re installing some or all of the notebook s software also called recovering or restoring your system Gateway provi...

Page 75: ...ructions To recover specific drivers and software 1 Click Start All Programs then click Gateway Recovery The Gateway Recovery Center opens 2 Click on the appropriate recovery option then follow the on screen instructions Recovering using Microsoft System Restore Microsoft System Restore periodically takes snapshots of your system settings and saves them as restore points In most cases of hard to r...

Page 76: ...4 Click Yes Your system is restored using the restore point you specified Recovering using the Windows DVD To completely re install Windows 1 Insert the Windows DVD into your notebook s DVD drive then restart your notebook 2 When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard A list of valid boot devices appears 3 Press the arrow keys to select the drive con...

Page 77: ...CHAPTER8 71 Upgrading Your Notebook Preventing static electricity discharge Adding or replacing memory modules Replacing the hard drive kit ...

Page 78: ...ion Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Warning To avoid exposure to dangerous electrical voltages and mo...

Page 79: ...tic electricity discharge on page 72 2 Turn off your notebook then close the LCD panel 3 Disconnect the AC adapter modem cable and network cable 4 Disconnect all peripheral devices connected to the notebook and remove any PC cards 5 Turn your notebook over so the bottom is facing up then remove the battery For more information see Changing batteries on page 51 Important Use only memory modules des...

Page 80: ... 8 Upgrading Your Notebook 74 6 Remove the keyboard screw 7 Loosen the six memory bay cover screws these screws cannot be removed Tip The screw hole is marked with a K Screw Screw Screw Screw Screw Screw Screw ...

Page 81: ... cover then remove it Be careful not to break off the tabs located on the end of the cover opposite the thumb notch 9 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward Thumb notch Clip Clip ...

Page 82: ...n only be inserted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay 12 Replace the memory bay cover then tighten the cover screws 13 Replace the keyboard screw 14 Insert the battery then turn your notebook over 15 Connect the power adapter modem cable and network cable then turn on your notebook Tip The screw hole is marked ...

Page 83: ...mation see Backing up files in the online User Guide 3 Follow the guidelines under Preventing static electricity discharge on page 72 4 Turn off your notebook then close the LCD panel 5 Disconnect the AC adapter modem cable and network cable 6 Disconnect all peripheral devices connected to the notebook and remove any PC cards 7 Turn your notebook over so the bottom is facing up then remove the bat...

Page 84: ...e the hard drive bay cover then remove it The hard drive is attached to the back of the cover 10 If your new hard drive already includes the hard drive cover go to Step 15 OR If you need to move the hard drive cover from your old hard drive to your new hard drive go to Step 11 Screw Screw ...

Page 85: ...14 Replace the screws that secure the cover to the drive 15 Slide the new hard drive kit into your notebook then replace the cover screws 16 Insert the battery then turn your notebook over 17 Connect the power adapter modem cable and network cable then turn on your notebook 18 Turn on your notebook open the DVD drive insert the Windows DVD close the DVD drive then restart your notebook Screw Screw...

Page 86: ...ny key to boot from CD or DVD appears press any key on your keyboard and follow the on screen instructions As part of the process you may be prompted to insert your Drivers and Applications Recovery disc 20 Reconnect all peripheral devices and replace any PC cards ...

Page 87: ...CHAPTER9 81 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support ...

Page 88: ... have problems with your notebook try these things first Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power Make sure that the power cord is firmly connected to the AC power adapter If you use a power strip or surge protector make sure that it is turned on Warning Do not try to troubleshoot your problem if power cords or plu...

Page 89: ...ct message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting topics are listed in alphabetical order Audio...

Page 90: ...ifferent diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette If errors are detected and corrected try using the diskette again For instructions on running Error checking see Checking the hard drive for errors in the online User Guide You see a Non system disk NTLDR is missing or Disk error error message Eject the diskette from the ...

Page 91: ...k or too bright This condition is normal and inherent in the TFT technology used in active matrix LCD screens Gateway s inspection standards keep these to a minimum If you feel these pixels are unacceptably numerous or dense on your display contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected The display is blank Adjust the b...

Page 92: ... down and restart your notebook Clean the disc For more information see Cleaning CDs or DVDs on page 68 An audio CD does not produce sound Make sure that the CD label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on your notebook Make sure that the volume control on your notebook is turned up Make sure that the Windows volume control...

Page 93: ...regional code match Make sure that a DVD player program has been installed on your notebook A DVD does not produce sound on a television Audio is not transmitted through an S Video jack Use the built in speakers a set of headphones or external powered speakers or connect your notebook to a stereo system to hear sound while playing a DVD You cannot eject a CD or DVD Your notebook must be turned on ...

Page 94: ...ia then delete them from the hard drive You see a Data error message This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors in the online User Guide Caution If a file was deleted while holding down the SHIFT key or if the Recycle Bin has been emptied...

Page 95: ...ck and not the modem jack Make sure that you do not have a problem with your modem For more information see Modem dial up on page 95 Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web add...

Page 96: ...g multiple downloads and having multiple programs open on your notebook People are sending you e mail messages but you have not received any mail Click the receive button in your e mail program Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard A keyboard character keeps repeating or you see a Keyboard stuck or Ke...

Page 97: ...actors such as the display type quality of the video source type of connection used quality of video cables display device screen resolution size of TV age of the TV or the type of TV interlaced or progressive scan can affect the video quality significantly Display type The Media Center is best viewed on display devices that were offered with the Media Center computer when you purchased it from Ga...

Page 98: ...e incorrect type of video cables can cause problems and affect the video quality Gateway recommends using high quality video cables that can be purchased from the Gateway Accessory Store Screen resolution By default if your display device was purchased with the Media Center computer the computer uses a screen resolution of 1024 768 for computer monitors and 800 600 for the Gateway 42inch Plasma TV...

Page 99: ...aced method to display the picture on the screen a standard interlaced analog TV will most likely flicker when displaying thin lines and small text An interlaced video display device will produce a lower quality display especially when viewing and using the Media Center computer functions Progressive scan video displays a video frame with one pass of sequential scan lines A progressive scan TV dis...

Page 100: ...ows Vista or Windows XP with Service Pack SP 1 or 2 Windows Media Player 9 or later and the Windows patch Q810243 Update You want to know whether you can play recorded videos on your home DVD player Yes you can DVDs recorded with the Media Center can be played on a home DVD player Memory You see a Memory error message Make sure that the memory module is inserted correctly in the memory bay slot Us...

Page 101: ...e that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the mode...

Page 102: ...ommon problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free fr...

Page 103: ...ISP may not support 48K uploads Your fax communications program only sends and receives faxes at 14 400 bps when you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by your notebook Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook If the modem shares the t...

Page 104: ...uainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click Phone and Mode...

Page 105: ...able is plugged into the Ethernet jack on your notebook Make sure that the other end is plugged into a router or cable or DSL modem Make sure that all computers are plugged into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more information see the documentati...

Page 106: ...all Ethernet components should be standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 Mbps or Gigabit Ethernet 1000 Mbps or 10 100 1000 Mbps A mixture of Ethernet Fast Ethernet and Gigabit Ethernet components will result in your network running at the slowest component speed You cannot connect to your company network Every network is unique Contact your company computer department or networ...

Page 107: ...fected by the distance between your wireless network devices by radio interference and by interference from natural obstructions such as walls ceilings floors and doors If your wireless network is running slower than you expect you should check your network signal strength If you find the signal strength is low try moving to a new location to increase the signal strength To check the signal streng...

Page 108: ...g to access does not broadcast its SSID you need to request the SSID from the administrator and add that network s information into the wireless utility You may want to try entering ANY as the SSID which will make the computer try to auto detect the network Your wireless network is listed as a preferred network but it has an x on it An x means your preferred network is not currently available or y...

Page 109: ...rs on your home network You may however be able to access the Internet through your home network Passwords Your notebook does not accept your password Make sure that CAPS LOCK and NUM LOCK are turned off then retype the password You forgot your startup password The password feature which is set in the BIOS Setup utility is very secure with no easy way to recover a forgotten password You must retur...

Page 110: ... Your notebook is not working on battery power Check the power management settings Make sure that the battery is installed correctly Make sure that the battery is fully recharged Make sure that the battery is calibrated correctly Let the battery return to room temperature Tip For instructions on connecting the AC power adapter see Connecting the AC adapter on page 16 Tip For more information about...

Page 111: ...the default printer make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click the Printers 4 Right click the name of the printer you want to be the default printer then click Set as Default Printer Reinstall the printer driver See the guide that came with your printer fo...

Page 112: ...ed to press after adding paper Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the headphone jack Make sure that the volume control on your notebook is turned up Make sure that the Windows volume control is turned up For instructions on how to adjust the volume control in Windows see Adjusting the volume in the online User Guide Make sure t...

Page 113: ...just the touchpad settings see Changing touchpad settings in the online User Guide Video The projector or external monitor is not working Make sure that you have pressed FN F4 to activate the external monitor option Make sure that the monitor is turned on and that the video cable is connected correctly TV out is not working Make sure that you have activated TV out For more information see Viewing ...

Page 114: ...s If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you have taken Ma...

Page 115: ...APPENDIXA 109 Legal Information Important safety information Regulatory compliance statements Environmental information Notices ...

Page 116: ... grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this notebook make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere ra...

Page 117: ...hile operating a wireless device Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 also known as wireless Ethernet or WiFi wireless Internet and Bluetooth communication devices are examples of devices that provide wireless communication ...

Page 118: ...hese devices outdoors is prohibited Some circumstances require restrictions on wireless devices United States of America Federal Communications Commission FCC Intentional emitter per FCC Part 15 Low power Radio transmitter type devices radio frequency RF wireless communication devices operatinginthe2 4 GHzbandand or5 15 5 35 GHzband maybepresent embedded in your notebook system This section is onl...

Page 119: ...eception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separati...

Page 120: ...phone company may make changes inits facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject t...

Page 121: ...d including interference that may cause undesired operation of the device Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils ...

Page 122: ...ent should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines a...

Page 123: ...tain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gate...

Page 124: ...ossibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Penti...

Page 125: ... power sources 54 bay 51 changing 51 charge indicator 6 50 charge status 50 charging 16 51 conserving power 53 icons 50 installing 51 latch 10 locating 10 managing power 53 monitoring charge 50 purchasing 47 recalibrating 52 recharging 16 51 release latch 10 replacing 51 bays battery 51 hard drive 10 memory 10 73 BIOS Setup utility 52 Bluetooth 26 61 brightness adjusting 27 31 system keys 27 C cab...

Page 126: ...odem 8 19 dial up modem 8 18 digital camera 8 digital video camera 8 41 DSL modem 8 19 Ethernet 8 19 external audio 6 external diskette drive 8 42 external speakers 6 Firewire 8 41 flash drive 8 42 headphone 6 i Link 8 41 IEEE 1394 8 41 keyboard 8 microphone 6 modem dial up 8 18 monitor VGA 9 43 mouse 8 network 8 19 power 9 16 printer 8 projector 43 scanner 8 speaker 6 S Video TV out 7 S Video out...

Page 127: ...drive DVD RW drive See DVD drive E electrostatic discharge ESD 72 EmPower power adapter 54 ergonomics 14 Ethernet connecting 19 jack 8 19 external monitor 9 26 EZ Pad touchpad See touchpad F fan 7 faxes troubleshooting 97 files opening 30 transferring 61 troubleshooting 88 Firewire port 8 41 Fn key 25 26 folders opening 30 function keys 25 G Gateway model number 3 serial number 3 Support 3 H hard ...

Page 128: ...unction 25 LCD brightness 27 LCD CRT 26 navigation 25 numeric keypad 25 power status 26 Sleep 26 Status 26 system 25 system key combinations 26 toggle display 26 Windows 25 L labels Microsoft Certificate of Authenticity 3 model number 3 serial number 3 laser printer 47 latch battery 10 LCD panel release 6 LCD panel cleaning 68 release latch 6 switching display 26 troubleshooting 84 LCD CRT system ...

Page 129: ...leshooting 99 101 network jack 8 19 networking turning off wireless network 33 turning on wireless network 33 NTSC PAL jack 46 Num Lock status indicator 23 system key 25 numeric keypad status indicator 23 using 25 O opening files 30 folders 30 LCD panel 6 notebook 6 programs 30 shortcut menu 30 P password 62 103 startup 62 supervisor 62 user 63 PC Card adding 40 eject button 40 inserting 40 instal...

Page 130: ...ort 9 screen resolution 44 using 26 R radio approval authorities 61 radio frequency wireless connections 61 RAM See memory rebooting notebook 22 recalibrating battery 52 recharging battery 51 replacing See installing resetting notebook 22 restarting notebook 22 right clicking 30 S safety avoiding repetitive strain 15 caring for notebook 66 general precautions 110 guidelines for troubleshooting 82 ...

Page 131: ...26 S Video TV out jack 7 46 system identification label 3 system keys combinations 26 locating 25 T technical support Support 3 tips before contacting 108 telephone acoustic handset coupler 60 line protector 60 line tester 60 telephone support 108 television playing DVD on 46 S Video out jack 7 TV out jack 46 viewing display on 46 touchpad buttons 28 29 clicking 30 double clicking 30 dragging scre...

Page 132: ... wireless network 26 33 turning on notebook 20 wireless network 26 33 TV out S Video out jack 7 46 U upgrading 71 USB port 8 41 user password 63 V VGA port 9 43 video monitor port 9 projector port 9 S Video out jack 7 troubleshooting 107 VGA port 9 video camera connecting 42 volume adjusting 28 31 adjusting modem 98 controls 31 muting 27 31 system keys 28 troubleshooting 106 W waking up notebook 2...

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