Gateway M465, Reference Manual

Page: 100 / 154

CHAPTER 9: Troubleshooting
94
Keyboard
The external keyboard does not work
■
Make sure that the keyboard cable is
plugged in correctly.
■
Remove all extension cables and
switchboxes.
■
Clean the keyboard by using an aerosol can
of air with a narrow, straw-like extension to
remove dust and lint trapped under the
keys.
■
Try a keyboard that you know works to
make sure that the keyboard port works.
■
If you spilled liquid in the keyboard, turn off
your notebook and unplug the keyboard.
Clean the keyboard and turn it upside
down to drain it. Let the keyboard dry
before using it again. If the keyboard does
not work after it dries, you may need to
replace it.
A keyboard character keeps repeating or you
see a “Keyboard stuck” or “Key failure” error
message
■
Make sure that nothing is resting on the
keyboard.
■
Make sure that a key is not stuck. Press each
key to loosen a key that might be stuck,
then restart your notebook.
Tips & Tricks
For more information
about using your
keyboard, see “Using
the keyboard” on
page 21 .
You are pressing a letter key and a number
appears on the screen
■
The numeric keypad is turned on.
Media Center
To view Media Center troubleshooting
information that is not covered in this section, go
to the Gateway support Web Site at
www.gateway.com .