CHAPTER 6: Troubleshooting
70
Safety guidelines
While troubleshooting your computer, follow these safety
guidelines:
Try these steps first
If you have problems with your computer, try these things first:
•
Check all cable connections, including power.
•
If an error message appears on the screen, write down
the exact message. The message may help Customer
Care in diagnosing and fixing the problem.
•
If you added or removed peripheral devices, review the
installation procedures you performed and make sure
that you followed each instruction.
•
If an error occurs in a program, see the program’s
printed documentation or the online help.
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
Instead, unplug your computer and contact a qualified computer technician.
Warning
Never open your computer case while your computer is turned on and
while the modem cable, network cable, and power cord are connected.
Warning
Make sure that you are correctly grounded before accessing internal
components. For more information about preventing damage from static
electricity, see
“Preventing static electricity discharge” on page 34
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
Help
For more information about troubleshooting, click
Start
, then click
Help and Support
. Type
troubleshooting
in the
Search Help
box,
then press
E
NTER
.
8513027.book Page 70 Friday, April 25, 2008 5:27 PM
Summary of Contents for GT5694
Page 1: ...REFERENCEGUIDE 8513027 book Page a Friday April 25 2008 5 27 PM...
Page 2: ...8513027 book Page b Friday April 25 2008 5 27 PM...
Page 10: ...CHAPTER 1 About This Reference 4 8513027 book Page 4 Friday April 25 2008 5 27 PM...
Page 38: ...CHAPTER 3 Setting Up and Getting Started 32 8513027 book Page 32 Friday April 25 2008 5 27 PM...
Page 56: ...CHAPTER 4 Upgrading Your Computer 50 8513027 book Page 50 Friday April 25 2008 5 27 PM...
Page 74: ...CHAPTER 5 Maintaining Your Computer 68 8513027 book Page 68 Friday April 25 2008 5 27 PM...
Page 106: ...CHAPTER 6 Troubleshooting 100 8513027 book Page 100 Friday April 25 2008 5 27 PM...
Page 116: ...APPENDIX A Legal Notices 110 8513027 book Page 110 Friday April 25 2008 5 27 PM...
Page 125: ...8513027 book Page 119 Friday April 25 2008 5 27 PM...
Page 126: ...MAN GERSHWIN3 GWREC REF GDE R0 4 08 8513027 Back fm Page 120 Monday April 28 2008 8 13 AM...