Gateway GM5416, Reference Manual

Page: 84 / 132

CHAPTER 6 : Troubleshooting
78
Connecting to a Web site takes too long
Many factors can affect Internet performance:
•
The condition of the telephone lines in your residence
or at your local telephone service
•
The condition of the Internet computers to which you
connect and the number of users accessing those
computers
•
The complexity of graphics and multimedia on Web
pages
•
Having multiple Web browsers open, performing
multiple downloads, and having multiple programs
open on your computer
People are sending you e-mail messages, but you have not
received any mail
•
Click the receive button in your e-mail program.
•
Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP for
technical support.
Keyboard
The keyboard does not work
•
Make sure that the keyboard cable is plugged in
correctly. For more information, see the poster that
came with your computer.
•
Remove all extension cables and switch boxes.
•
Clean the keyboard by using an aerosol can of air with
a narrow, straw-like extension to remove dust and lint
trapped under the keys.
•
Try a keyboard that you know works to make sure that
the keyboard port works.
•
Reinstall the keyboard device driver.
A keyboard character keeps repeating or you see a
“keyboard stuck” or “key failure” error message
•
Make sure that nothing is resting on the keyboard.
•
Make sure that a key is not stuck. Press each key to
loosen a key that might be stuck, then restart your
computer.
8512041.book Page 78 Friday, December 15, 2006 5:08 PM