Gateway GM5416, Reference Manual

Page: 108 / 132

CHAPTER 6 : Troubleshooting
102
8
Click Yes , then click Next . The Factory image recovery
window opens, which shows you the progress of the
system recovery.
When recovery is finished, the Recovery is complete
window opens.
9
Click Finish , then click Restart . Your computer restarts
into its original factory condition.
Recovering your system using the
Windows DVD
If you install a new hard drive or completely re-format your
original hard drive, you must recover your system using the
Windows Vista operating system DVD. You will also need to
recover your computer’s pre-installed software and device
drivers.
To completely re-install Windows:
1
Insert the Windows DVD into one of your computer’s
DVD-capable drives, then restart your computer.
2
When the prompt “Press any key to boot from CD
or DVD” appears, press any key on your keyboard. A list
of valid boot devices appears.
3
Press the arrow keys to select the drive containing the
Windows DVD, then press
E
NTER
and follow the
on-screen instructions.
4
After Windows is completely re-installed, use your
software and driver recovery discs to recover your
computer’s pre-installed software and device drivers.
For instructions, see
“Recovering pre-installed software
and drivers using recovery discs” on page 96 .
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your computer, follow
these recommendations before contacting Gateway Customer
Care:
8512041.book Page 102 Friday, December 15, 2006 5:08 PM