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Gateway Flat Panel Television User Manual Download Page 51

47

Troubleshooting

www.gateway.com

Telephone support

If this troubleshooting information does not resolve your problem or if you 
have other questions relating to your plasma TV, call our Service Center at 
888-737-MyGW (6949).

For more information about Gateway, visit 

www.gateway.com

.

09359.book  Page 47  Wednesday, July 30, 2003  9:01 AM

Summary of Contents for Flat Panel Television

Page 1: ...Setting up Troubleshooting Your Gateway Plasma TV user sguide ...

Page 2: ......

Page 3: ...ur HDTV set top box 20 Using component video 20 Using RGB video 21 Connecting your VCR or video camera 22 Using S Video 22 Using composite video 23 Using coaxial RF 24 Connecting off air TV or cable TV 25 Connecting external amplified speakers 26 Connecting an external receiver or amplifier 27 Connecting a subwoofer 28 Connecting a computer 29 Using DVI video 29 Using RGB video 30 Connecting an ex...

Page 4: ...n in 45 Troubleshooting 45 Telephone support 47 A Signal Frequency Information 49 TV AV1 and AV2 inputs 50 Component 1 and Component 2 inputs 50 RGB and DVI inputs 51 B Safety Regulatory and Legal Information 53 Index 59 09359 book Page ii Wednesday July 30 2003 9 01 AM ...

Page 5: ...asma TV This chapter provides basic information about your Gateway Plasma TV Read this chapter to learn about Features Warnings and safeguards Package contents Controls and connections 09359 book Page 1 Wednesday July 30 2003 9 01 AM ...

Page 6: ...neously HDTV signal compatibility using an external HDTV decoder with RGB or component video outputs Digital zoom modes get rid of black bars around the display image A built in BBE sound processor that maximizes the sound quality A built in SRS sound processor that simulates surround effects using only two speakers Selectable fixed variable audio outputs Built in internal amplifier and speakers C...

Page 7: ...asma TV or use an unshielded power cord or video input source cable or you may experience excessive interference Disconnect your plasma TV and unplug the power cord when not used for a long period of time If the picture displayed is in any way abnormal turn off your plasma TV then disconnect it from the electrical outlet Make sure that your video input source cable is connected correctly then reco...

Page 8: ...e this can result in a risk of fire or electric shock Unplug your plasma TV and contact qualified service personnel if The power cord or plug is damaged or frayed Liquid has been spilled into your plasma TV Your plasma TV has been exposed to water or moisture Your plasma TV does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the ope...

Page 9: ...ge contents www gateway com Package contents Along with your plasma TV the packaging box contains the following items Remote control Two AA batteries Power cord 09359 book Page 5 Wednesday July 30 2003 9 01 AM ...

Page 10: ...6 Chapter 1 Introducing Your Gateway Plasma TV www gateway com User guide Remote control user guide 09359 book Page 6 Wednesday July 30 2003 9 01 AM ...

Page 11: ...mends you use a qualified installer For more information see the Wall Mount Installation Guide at support gateway com Cable kits Gateway cable kits consist of high quality gold cables of various lengths including DVI D video cable RCA audio cable RCA component video cable RCA composite video cable S Video cable VGA video cable Contact Gateway for these and other accessories 09359 book Page 7 Wedne...

Page 12: ...ower cord to the power cord connector on the back of your plasma TV then plug the other end of the power cord into a correctly grounded electrical outlet or surge protector 2 Press the MAIN POWER switch The status LED on the front turns yellow and your plasma TV is ready to turn on 09359 book Page 8 Wednesday July 30 2003 9 01 AM ...

Page 13: ...xtended period of time turn off your plasma TV with the MAIN POWER switch instead of using the remote control or front POWER button For added protection during a lightning storm or when it is left unattended or unused for long periods of time unplug your plasma TV from the wall outlet and disconnect the antenna or cable system 09359 book Page 9 Wednesday July 30 2003 9 01 AM ...

Page 14: ...10 Chapter 1 Introducing Your Gateway Plasma TV www gateway com Front panel controls Input Power Status LED Remote Control Sensor Menu Volume and Adjust 09359 book Page 10 Wednesday July 30 2003 9 01 AM ...

Page 15: ...nput Switches between available input sources Remote control sensor Receives signals from the remote control Do not block Status LED Not lit No AC power detected The MAIN POWER switch is off or the power cord is not connected Solid Yellow The MAIN POWER switch is on and your plasma TV is off Solid Green Your plasma TV is on Power Turns your plasma TV on and off after the MAIN POWER switch is turne...

Page 16: ...nel connections Connector Description Audio and video connections See Audio and video connections on page 13 RGB and DVI connections See RGB and DVI connections on page 14 Audio and video connections RGB and DVI connections 09359 book Page 12 Wednesday July 30 2003 9 01 AM ...

Page 17: ...Speaker Switch Connects to the speaker switch jack on switchable external speakers or an external receiver or amplifier Subwoofer Connects to an external subwoofer Component Video 2 Audio In Connects to a component video device such as an HDTV set top box RGB Audio In Connects to the audio on an RGB device such as a computer or set top box S Video Audio In Connects to an S Video device such as a s...

Page 18: ...monitor DVI In Connects to a DVI video device such as a computer or set top box RS 232 Connects to a computer to display the computer image on the plasma TV or monitor using customized software typically used by business education or government For more information see the RS 232 Serial Connection Technical Reference at support gateway com RGB In RGB Out DVI In RS 232 09359 book Page 14 Wednesday ...

Page 19: ...rs HDTV decoder set top boxes VCRs Off air TV and cable TV External audio devices Computers Warning Before connecting any external components unplug your plasma TV To restart your plasma TV see Turning on the main power on page 8 09359 book Page 15 Wednesday July 30 2003 9 01 AM ...

Page 20: ...onnection types only handle video and require separate connections for sound Coaxial is the only way to connect an antenna to your plasma TV Good Composite The video signal is carried through a single pin This connection method is the one that is most commonly found on devices Better S Video The video signal is split into two signals black and white and color Text displayed on screen through this ...

Page 21: ... or CR jack on the back of your DVD player to the red colored PR1 CR1 jack on the back of your plasma TV 3 Connect the blue colored PB or CB jack on the back of your DVD player to the blue colored PB1 CB1 jack on the back of your plasma TV 4 Connect the red R and white L audio jacks on the back of your DVD player to the R and L audio in jacks on the back of your plasma TV 5 Select COMPONENT1 using...

Page 22: ...on the back of your DVD player to the S VIDEO jack on the back of your plasma TV 2 Connect the red R and white L audio jacks on the back of your DVD player to the R and L audio in jacks on the back of your plasma TV 3 Select AV2 S using the INPUT button on the front of your plasma TV 09359 book Page 18 Wednesday July 30 2003 9 01 AM ...

Page 23: ... jack on the back of your DVD player to the yellow VIDEO 1 jack on the back of your plasma TV 2 Connect the red R and white L audio jacks on the back of your DVD player to the R and L audio in jacks on the back of your plasma TV 3 Select AV1 using the INPUT button on the front of your plasma TV 09359 book Page 19 Wednesday July 30 2003 9 01 AM ...

Page 24: ... red PR or CR jack on the back of your HDTV set top box to the red PR2 CR2 jack on the back of your plasma TV 3 Connect the blue PB or CB jack on the back of your HDTV set top box to the blue PB2 CB2 jack on the back of your plasma TV 4 Connect the red R and white L audio jacks on the back of your HDTV set top box to the R and L audio in jacks on the back of your plasma TV 5 Select COMPONENT1 usin...

Page 25: ...ite L audio out jacks on the back of your HDTV set top box to the R and L audio in jacks on the back of your plasma TV 3 Select RGB using the INPUT button on the front of your plasma TV After you connect your HDTV set top box to the RGB input jack on your plasma TV you may need to adjust various plasma TV picture settings to correctly match the output from the HDTV set top box see PICTURE RGB DVI ...

Page 26: ... Video jack on the back of your VCR or video camera to the S VIDEO jack on the back of your plasma TV 2 Connect the red R and white L audio jacks on the back of your VCR or video camera to the R and L audio in jacks on the back of your plasma TV 3 Select AV2 S using the INPUT button on the front of your plasma TV OR 09359 book Page 22 Wednesday July 30 2003 9 01 AM ...

Page 27: ...ack on the back of your VCR or video camera to the yellow VIDEO 1 jack on the back of your plasma TV 2 Connect the red R and white L audio jacks on the back of your VCR or video camera to the R and L audio in jacks on the back of your plasma TV 3 Select AV1 using the INPUT button on the front of your plasma TV OR 09359 book Page 23 Wednesday July 30 2003 9 01 AM ...

Page 28: ...n the front of your plasma TV If you have an off air antenna or cable box connect your off air antenna or cable TV cable to the ANT connector on the back of your VCR Warning If an outdoor antenna or cable system is connected to your plasma TV make sure that the antenna or cable system is correctly grounded For more information see Television antenna connectors protection for systems fitted with TV...

Page 29: ...he front of your plasma TV If you have connected a VCR to the ANT connector on the back of your plasma TV connect your off air TV or cable TV cable to the ANT connector on the back of your VCR Warning If an outdoor antenna or cable system is connected to your plasma TV make sure that the antenna or cable system is correctly grounded For more information see Television antenna connectors protection...

Page 30: ...rn on off capability connect the external speaker switch To connect your external amplified speakers 1 Connect the red R and white L audio jacks on the back of your speakers to the AUDIO OUT jacks on the back of your plasma TV 2 If your external amplified speakers accept remote turn on off signals connect the external speaker switch Not all external amplified speakers can accept remote turn on off...

Page 31: ...ff signal to an external receiver or amplifier To connect your external receiver or amplifier 1 Connect the red R and white L audio jacks on the back of your external amplifier or receiver to the AUDIO OUT jacks on the back of your plasma TV 2 If your external amplifier or receiver accepts remote turn on off signals connect the external speaker switch Not all external amplifiers or receivers can a...

Page 32: ... connecting an external amplified subwoofer To connect your subwoofer 1 Connect the audio jack on the back of your subwoofer to the SUBWOOFER jack on the back of your plasma TV 2 If your subwoofer accepts remote turn on off signals connect the external speaker switch Not all subwoofers can accept remote turn on off signals 09359 book Page 28 Wednesday July 30 2003 9 01 AM ...

Page 33: ...o 1 Connect the DVI connector on your computer to the DVI In connector on the back of your plasma TV 2 Connect the Audio Out jack on your computer to the DVI Audio In jacks on the back of your plasma TV 3 Select DVI using the INPUT button on the front of your plasma TV 09359 book Page 29 Wednesday July 30 2003 9 01 AM ...

Page 34: ...the 15 pin D Sub RGB connector on your computer to the RGB IN connector on the back of your plasma TV 2 Connect the Audio Out jack on your computer to the RGB Audio In jacks on the back of your plasma TV 3 Select RGB using the INPUT button on the front of your plasma TV 09359 book Page 30 Wednesday July 30 2003 9 01 AM ...

Page 35: ...ct the RGB connector on your monitor to the RGB Out connector on the back of your plasma TV The maximum physical display resolution of the external monitor is 640 480 when the aspect ratio is set to 4 3 and 852 480 when the ratio is set to 16 9 If the computer s display resolution exceeds these maximums the external monitor eliminates the extra dots which results in a loss of detail and picture cl...

Page 36: ...32 Chapter 2 Connecting Components www gateway com 09359 book Page 32 Wednesday July 30 2003 9 01 AM ...

Page 37: ...r to learn how to adjust your plasma TV settings from the on screen display OSD You can also use your remote control to change some settings For more information see Your Gateway Remote Control User s Guide 09359 book Page 33 Wednesday July 30 2003 9 01 AM ...

Page 38: ...djust settings from the OSD 1 Press the MENU or button on the front of your plasma TV The OSD opens 2 Press the ADJ or button on the front of your plasma TV to select the menu you want 3 Press the MENU or button on the front of your plasma TV to select a menu option 4 Press the ADJ or button on the front of your plasma TV to adjust the option setting 5 Press the MENU or button on the front of your...

Page 39: ...usts the white balance CLOCK PHASE Adjusts your plasma TV to match the video input source SCREEN WIDTH Adjusts the screen width to 4 3 16 9 or PANORAMA viewing mode ZOOM Moves or stretches the display image when the screen width is set to 16 9 Zoom1 moves the image upward good for presentations with sub titles Zoom2 stretches 1 85 1 content to fill the screen Zoom3 stretches 2 35 1 content to fill...

Page 40: ...Adjusts your plasma TV to match the video input source SCREEN WIDTH Adjusts the screen width to 4 3 or 16 9 viewing mode V SIZE Adjusts the vertical screen size V CENTER Adjusts the vertical screen position H WIDTH Adjusts the horizontal screen size H POSITION Adjusts the horizontal screen position OSD Menu Description PICTURE SOUND PIP POP TV OTHER SELECT ITEM ADJUSTVALUE INPUT SOURCE CONTRAST BR...

Page 41: ...EXTENSION Extends the level of BASS sent to the audio out jack The AUDIO OUTPUT option must be set to VARIABLE and the INNER SPKR option must be turned off to use this option VOLUME Adjusts the volume The AUDIO OUTPUT option must be set to VARIABLE to use this option INNER SPKR Turns the built in speakers on or off The AUDIO OUTPUT option must be set to VARIABLE to use this option AUDIO OUTPUT Cha...

Page 42: ...as an HDTV set top box or progressive DVD player RGB or DVI video sources SOURCE Changes the video input source of the sub picture when PIP is turned on POSITION Moves the sub picture within the screen FIXED lets you use the H LOCATOR and V LOCATOR options to place the sub picture in one of the four corners of the screen VARIABLE lets you use the H LOCATOR and V LOCATOR options to move the sub pic...

Page 43: ...V AV S Video Component 1 or Component 2 and the video input source is 480i or lower such as a non progressive DVD player POP mode does not work with component video input sources higher than 480i such as an HDTV set top box or progressive DVD player RGB or DVI video sources SOURCE Changes the video input source of the sub picture when POP is turned on SCREEN RATE Changes the aspect ratio of the su...

Page 44: ...Guide You need the remote control to use this option For more information see Your Gateway Remote Control User s Guide SET RATING Blocks individual programs based on program ratings You need the remote control to use this option For more information see Your Gateway Remote Control User s Guide CH SEARCH When this option is turned on your plasma TV only displays channels that have a signal when you...

Page 45: ... off The plasma TV goes into sleep mode with RGB and DVI video input For more information see the documentation that came with your computer POWER ON SEQUENCE Selects the power on sequences 1 STEP Turns the plasma TV on or off using the MAIN POWER switch 2 STEP factory default Press the MAIN POWER switch to activate the plasma TV This puts the plasma TV in suspend mode Then use the POWER button on...

Page 46: ...42 Chapter 3 Adjusting Your Plasma TV Settings www gateway com 09359 book Page 42 Wednesday July 30 2003 9 01 AM ...

Page 47: ...4 43 Maintenance and Troubleshooting Read this chapter to learn how to maintain and troubleshoot your plasma TV 09359 book Page 43 Wednesday July 30 2003 9 01 AM ...

Page 48: ... turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your plasma TV Do not use abrasive or solvent cleaners because they can damage the finish on components Do not allow any excessive water or moisture to come into contact with the surface of your plasma TV If water or moisture...

Page 49: ...ed on Make sure that the selected input source is connected to a working input source If your plasma TV is connected to your computer in RGB mode press any key on your keyboard to wake your computer You see a distorted picture or hear unusual sound You may be getting interference from electrical appliances cars motorcycles or fluorescent lights Try moving your plasma TV to another location The col...

Page 50: ...precision technology However sometimes some pixels of your plasma TV may not display Pixel defects within industry specifications are inherent to this type of product and do not constitute a defective product An image remains on the screen even after you turn off your plasma TV A still image may have been displayed for an extended period of time causing burn in For more information about burn in s...

Page 51: ...oubleshooting information does not resolve your problem or if you have other questions relating to your plasma TV call our Service Center at 888 737 MyGW 6949 For more information about Gateway visit www gateway com 09359 book Page 47 Wednesday July 30 2003 9 01 AM ...

Page 52: ...48 Chapter 4 Maintenance and Troubleshooting www gateway com 09359 book Page 48 Wednesday July 30 2003 9 01 AM ...

Page 53: ...A 49 Signal Frequency Information Read this appendix for signal frequency information 09359 book Page 49 Wednesday July 30 2003 9 01 AM ...

Page 54: ...t 1 and Component 2 inputs Horizontal KHz Vertical Hz Format 15 7 60 NTSC Video 15 6 50 PAL Video Horizontal KHz Vertical Hz Format 15 7 60 NTSC Video 15 6 50 PAL Video 15 7 60 480i SDTV 31 5 60 480p EDTV 33 0 60 1080i HDTV 45 0 60 720p HDTV 09359 book Page 50 Wednesday July 30 2003 9 01 AM ...

Page 55: ... 480 VGA 75 4 43 3 85 0 640 480 VGA 85 5 35 1 56 3 800 600 SVGA 56 6 37 9 60 3 800 600 SVGA 60 7 48 1 72 2 800 600 SVGA 72 8 46 9 75 0 800 600 SVGA 75 9 53 7 85 0 800 600 SVGA 85 10 48 4 60 0 1024 768 XGA 60 11 56 5 70 0 1024 768 XGA 70 12 60 0 75 0 1024 768 XGA 75 13 68 7 85 0 1024 768 XGA 85 14 64 0 60 0 1280 1024 SXGA 60 09359 book Page 51 Wednesday July 30 2003 9 01 AM ...

Page 56: ...GA 85 18 31 5 70 0 720 400 DOS 70 19 31 5 50 0 640 480 VGA 50 20 45 0 60 0 1280 720p HDTV 60 21 33 8 60 0 1920 1080i HDTV 60i 22 31 5 70 0 640 350 VGA 70 23 31 4 60 0 852 480 WVGA 60 24 35 0 66 7 640 480 Apple 67 25 49 7 74 6 832 624 Apple 75 26 68 7 75 0 1152 870 Apple 75 Mode Horizontal KHz Vertical Hz Format Refresh 09359 book Page 52 Wednesday July 30 2003 9 01 AM ...

Page 57: ...FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation 09359 book Page 53 Wednesday July 30 2003 9 01 AM ...

Page 58: ...ccessories are required to be used in order to ensure compliance with FCC rules FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product GTW P42M403 Plasma TV This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not caus...

Page 59: ...0 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway pr...

Page 60: ...e care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 2 1 5 3 7 6 4 Antenna and satell...

Page 61: ...ck and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected musi...

Page 62: ...58 Safety Regulatory and Legal Information www gateway com 09359 book Page 58 Wednesday July 30 2003 9 01 AM ...

Page 63: ...omponent Video 1 connection 13 Component Video 2 connection 13 composite video 16 connection 13 computer connecting 29 connecting DVI video 29 connecting RGB video 30 connecting amplifier 27 cable TV 25 computer 29 DVD player 17 external amplified speakers 26 external monitor 31 external receiver 27 HDTV decoder set top box 20 off air TV 25 power cord 8 subwoofer 28 VCR 22 video camera 22 connecti...

Page 64: ...er switch 8 turning on 8 maintenance 43 44 Menu button 11 34 monitor connecting 31 O off air TV connecting coaxial RF 25 on screen display see OSD OSD 34 brightness 35 36 channel status 40 closed captioning 40 color 35 contrast 35 36 language 41 other menu 41 Parental Guide 40 picture menu 35 36 PIP mode 38 PIP POP menu 38 POP mode 39 screen width 35 36 sound menu 37 timeout 41 TV menu 40 zoom 35 ...

Page 65: ...nd AV2 50 status LED 11 subwoofer connecting 28 connection 13 support 47 S Video 16 connection 13 T timeout 41 troubleshooting 43 45 V VCR connecting coaxial RF 24 connecting composite video 23 connecting S Video 22 Video 1 connection 13 video camera connecting composite video 23 connecting S Video 22 video connections types of 16 volume button 11 W wall mount kit 7 Z zoom 35 09359 book Page 61 We...

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Page 68: ...MAN MON 42 PLASMA TV GDE R3 7 03 ...

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