Gateway E-1500, User Manual

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Solving problems
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167
Solving problems
Troubleshooting topics are listed in alphabetical order.
Add-in cards
The computer does not recognize an add-in card
■
Shut down and restart your computer.
■
Make sure that you have installed the required software. For more
information, see the documentation that came with your add-in card.
Audio
See “Sound” on page 179 .
Battery
See “Power” on page 178 .
CD drives
The computer does not recognize a disc or the CD or DVD drive
■
Make sure that the disc label is facing up, then try again.
■
Try a different disc. Occasionally discs are flawed or become scratched and
cannot be read by the CD or DVD drive.
■
If you are trying to play a DVD, make sure that you have a DVD drive. To
identify your drive type, see
“Identifying drive types” on page 53 .
■
Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
■
Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■
Clean the disc. For more information, see “Cleaning CDs or DVDs” on
page 131 .
■
Restart your computer, then enter the BIOS Setup utility by pressing and
holding
F1 while your computer restarts. Make sure that the IDE
controllers are enabled.
■
Make sure that the drive is configured correctly by following the
instructions in the drive documentation.
■
Reinstall the device driver.
Audio CD does not produce sound
■
Make sure that the disc label is facing up, then try again.
■
Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.