Gateway 6010GZ - Celeron M 1.4 GHz, User Manual, Page: 104 / 138

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Chapter 8: Troubleshooting
■ If the modem shares the telephone line with another device, make
sure that the telephone line is not in use (for example, someone is
on the telephone, or another modem is in use).
■ Use the modem cable that came with your notebook. Some
telephone cables do not meet required cable standards and may
cause problems with the modem connection.
■ Shut down and restart your notebook.
■
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click
Start
, then click
Control Panel
. The Control Panel window
opens. If your Control Panel is in Category View, click
Printers
and Other Hardware
.
3
Click/Double-click the
Phone and Modem Options
icon, then click
the
Modems
tab.
4
Click your modem, then click
Properties
. The Modem Properties
dialog box opens.
5
Click the
Diagnostic
tab, then click
Query Modem
. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins
handshaking. Handshaking is a digital “getting acquainted” conversation
between the two modems that establishes connection speeds and
Help and
Support
For more information about modem troubleshooting, click
Start, then click Help and Support. Type the keyword
modem troubleshooting in the Search box
, then click the arrow.