Gateway 3-Bay mBTX Pro, User Manual

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CD or DVD drives
The computer does not recognize a disc or the CD or DVD drive
•
Make sure that the disc label is facing up, then try again.
•
Try a different disc. Occasionally discs are flawed or become scratched and cannot be read
by the CD or DVD drive.
•
If you are trying to play a DVD, make sure that you have a DVD drive. To identify your
drive type, see
“Identifying drive types” on page 44 .
•
Your computer may be experiencing some temporary memory problems. Shut down and
restart your computer.
•
Some music CDs have copy protection software. You may not be able to play these CDs
on your computer.
•
Clean the disc. For more information, see “Cleaning optical discs” on page 110 .
•
Restart your computer, then enter the BIOS Setup utility by pressing and holding F2 while
your computer restarts. Make sure that the IDE controllers are enabled.
•
Make sure that the drive is configured correctly by following the instructions in the drive
documentation.
•
Reinstall the device driver.
An audio CD does not produce sound
•
Make sure that the disc label is facing up, then try again.
•
Some music CDs have copy protection software. You may not be able to play these CDs
on your computer.
•
Make sure that the volume controls are turned up. For more information, see “Playing music
and movies” on page 56 .
•
Make sure that the mute controls are turned off. For more information, see “Playing music
and movies” on page 56 .
•
Make sure that the speaker cables are connected correctly and securely.
•
Shut down and restart your computer.
•
Clean the disc. For more information, see “Cleaning optical discs” on page 110 .
•
Reinstall the audio device drivers.
A DVD movie will not play
•
Make sure that you have a DVD drive. To identify your drive type, see “Identifying drive
types” on page 44 .
•
Make sure that the disc label is facing up, then try again.
•
Try a different disc. Occasionally discs are flawed or become scratched and cannot be read
by the DVD drive.
•
Shut down and restart your computer.
•
Clean the disc. For more information, see “Cleaning optical discs” on page 110 .
•
Reinstall the device driver.
•
Make sure that the DVD program has been installed on your computer.
•
DVDs and DVD drives contain regional codes that help control DVD title exports and help
reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your
DVD drive’s regional code must match.
The regional code on your DVD drive is determined by your computer’s delivery address.
The regional code for the United States and Canada is 1. The regional code for Mexico is 4.
Your DVD drive’s regional code must match the regional code for the disc. The regional
code for the disc is on the disc, disc documentation, or disc packaging.
If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional
code may not match.