Gasmate BQ3465 Manual Download Page 7

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8.  Following successful ignition, light the remaining 

burners in sequence, turn control knobs anti-
clockwise to ‘HIGH’ starting with the burner closest 
to the ignition burner. Subsequent burners will cross-
light from the lit one next to it.

9.  Adjust the heat by turning each control knob to the 

“HIGH”/”LOW” position.

10.  To turn the barbecue ‘OFF’ turn the cylinder valve to 

the ‘OFF’ position, then turn the control knobs on the 
barbecue clockwise to the ‘OFF’ position.

If re–ignition is necessary while the gas barbecue is still 
hot, you must wait for a minimum of 5 minutes before 
commencing to re–ignite (this allows accumulated gas 
fumes to clear).

•  NOTE: If for some reason, ignitor fails to produce 

a spark at the electrode, BBQ can be lit by a long 
BBQ match. With the lid off, insert a lit match 
underneath body into the closest opening to a 
burner tube. Push and turn the respective control 
knob to HIGH. Burner ignition can be checked 
through the opening used for lighting. Subsequent 
burners will cross light.

•  Do not smoke when attempting to ignite BBQ.
•  Never use volcanic rock, heat beads or other 

material.

•  Always use protective gloves when handling hot 

components.

  IMPORTANT:

Problem

Possible Reason

Solution

Burner will  
not ignite

Valve on cylinder is closed

Open the valve on the cylinder

Control knob is closed

Push in and turn the knob anti-clockwise

Electronic igniter is faulty

Use a long barbecue match (see info on 
this page)

Food is not 
cooking or is 
taking too long

Burner has gone out

Check that the gas bottle is not empty 
and re-ignite the burner

Cooking surface was not given enough time to 
warm up before the food was applied

Remove the food and give the burner 
time to warm the cooking surface (5-10 
minutes)

There is too much food on the cooking surface

Cook smaller portions

Flames on the 
burners burn in 
yellow or orange 
flames combined 
with the smell of 
gas

The inlets are obstructed

Check for spiders and insects or other 
obstructions. Clean the burner assembly 
(see page 14)

Air shutter on the burner is not adjusted correctly

Adjust the air shutter correctly  
(see page 16)

There is a gas leak

Perform a leak test (see page 10)

Flame is low while 
control knob is on 
high temperature 
setting or burner 
does not ignite

Check if the gas cylinder is empty

Install a full gas cylinder and check for 
leaks

Check if the gas hose is bent or kinked

Straighten the gas hose

The Excess Flow device has been activated. If the 
LPG cylinder valve is opened to allow gas flow 
while a burner control valve is already open, the 
surge of pressure will cause the device to activate

Make sure all burners are set to ‘Off’ 
before opening LPG cylinder. Wait 5 
seconds after opening LPG valve. Light 
burners one at a time

BURNER OPERATION & IGNITION SYSTEM CHECK

BURNER OPERATION & IGNITION SYSTEM CHECK

Note:

 If the appliance cannot be adjusted to perform correctly it should not be used until serviced or repaired.

Problem

Possible Reason

Solution

When using the 
igniter function, 
the burner does 
not ignite

Check if gas flows out by following the manual 
lighting instructions

If the burner lights up, check if the igniter 
is working properly. If the burner does not 
light up, clean the burner assembly (see 
page 14)

Check if the electrodes and ignitor cables are 
properly connected to the tube burners.

Install the electrodes properly to the tube 
burners and check if all ignitor cables are 
installed correctly

Check if the electrodes are covered by cooking 
residue

Clean the burners as described in 
cleaning and care. Additionally clean the 
electrode tip with alcohol

Flame pattern  
on the burners is 
inhomogeneous or 
does not run the 
whole length of the 
tube burner

Check if the burners are clean

Clean the burners as described in 
cleaning and care

Burner blows out

Burner isn’t installed properly

Check all parts are alligned correctly

Fuel mixture

Close the gap on the adjustable air 
shutter

Gas supply is insufficient

Straighten the gas hose and check that 
the gas bottle is not empty

OPERATING PROCEDURE

PREPARING COOKING SURFACE FOR  

FIRST USE

The cooking surface comes with a protective coating 
which is food safe, but is not designed to be a permanent 
feature. It will wear away with use. If preferred, it can 
be scraped off when initially seasoning the plate by 
turning all the burners on HIGH for a period of time. 
Care should be taken as the plate will become very hot. 
We recommend operating your barbecue on its highest 
setting for 15-20 minutes prior to first use. Allow the 
cooking surface to cool then we recommend seasoning 
it before use. Season your cooking surface by coating 
lightly with vegetable oil and bringing slowly up to a high 
temperature (do not use olive oil as this burns off at a 
low temperature). For best use your cooking surface 
should be seasoned two or three times throughout each 
barbecue season.

PREHEATING

It is necessary to preheat the barbecue for at least 5 
minutes before cooking certain foods, depending on the 
type of food and the cooking temperature. Food that 
requires a low cooking temperature, needs only a period 
of 2-3 minutes preheating.

COOKING TEMPERATURES

‘HIGH’ setting - Use this setting only for fast warm up, for 
searing steaks and chops, and for burning food residue 
from the grill plates after cooking is over. Rarely, if ever, 
do you use the ‘HIGH’ setting for extended cooking.
‘MEDIUM’ setting (mid-way between ‘HIGH’ and ‘LOW’). 
Use this setting for most grilling, and for cooking 
hamburgers and vegetables.
‘LOW’ setting - Use this setting when cooking very lean 
cuts such as fish.
These temperatures vary with outside temperature and 
the amount of wind. 

Summary of Contents for BQ3465

Page 1: ...use Gasmate is a registered trademark of Sitro Group Australia Pty Ltd www gasmate com au Aber Living N Z www gasmate co nz OUTDOOR USE ONLY LCC27 REGULATOR SUPPLIED This LCC27 Regulator can only be...

Page 2: ...ull one make sure this procedure is carried out in a flame free atmosphere When changing over from an empty gas cylinder to a full one make sure this procedure is carried out in a well ventilated loca...

Page 3: ...Do not move the barbecue while in use or when hot Remove the drip tray before moving DO NOT replace the grill with an extra hotplate The warranty will be voided and it violates the gas approval the g...

Page 4: ...20 Bezel 6 21 Manifold 1 22 Bottom Panel 1 23 Grease Cup 1 24 Grease Cup Holder 1 25 Cylinder Heat Shield 1 HARDWARE IMPORTANT REMOVE ANY TRANSIT PROTECTION MATERIAL BEFORE USE TOOLS Phillips Head Scr...

Page 5: ...n using 4 x M6x12mm long screws STEP 3 Attach the folding side shelves as shown using 8 x M6 shoulder screws STEP 4 Attach the handle to the lid ensuring the lid hook is oriented as shown on the under...

Page 6: ...f the controls on the BBQ are turned OFF at this point DO NOT ATTEMPT TO LIGHT THE BBQ Step 14 Use a solution of soapy water dishwashing liquid and water is ne Brush it on or use a spray bottle as sho...

Page 7: ...burners one at a time BURNER OPERATION IGNITION SYSTEM CHECK BURNER OPERATION IGNITION SYSTEM CHECK Note If the appliance cannot be adjusted to perform correctly it should not be used until serviced o...

Page 8: ...osing of contents The fat cup should be washed periodically in a mild detergent and hot water solution CLEANING THE BURNER ASSEMBLY 1 Make sure the barbecue is cool 2 Remove the burner by taking off t...

Page 9: ...ce call Customer Service Australia Only 1300 174 876 Hours of operation Monday to Friday 8am 5pm EST Do not return to place of purchase Keep your purchase receipt this will be required to make any cla...

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