Garmin vivohub, Instructions, Page: 4 / 4

sync range of compatible activity trackers is affected by the
user's body.
TIP: For best results, you should install the devices where user
traffic passes within 5 m (16 ft.) of the devices from multiple
directions. For example, install devices at a T intersection where
users approach from three directions.
Sync Times
Sync times vary based on the distance of the user from the
device, and on the amount of time that has passed since the
user last synced with the device.
NOTE: Sync times depend on the type of activity tracker. The
average sync times listed below are for the vívokí
™
device.
Time Since Last Sync Average Sync Time
1 day 3 seconds
3 days 5 seconds
14 days 10 seconds
28 days 20 seconds
Troubleshooting
Resetting the Device
1
Remove the micro-USB connector from the device.
The device turns off.
2
Reconnect the micro-USB connector to the device.
The device turns on automatically.
Using the Status LEDs for Troubleshooting
The status LEDs can help when troubleshooting problems.
LED State Possible Problem
Green Off The device does not have power.
Red Fast
blink The device cannot locate the configured wireless
network.
The device has the wrong SSID or password for the
configured wireless network.
The device cannot complete the DHCP process (if
configured).
Solid The device is initializing.
The device cannot access the Internet through the
configured wireless network. Confirm that the
appropriate exceptions have been made (
How does the
device communicate and what can be done to ensure
connectivity?
).
The device OAuth credentials are invalid.
NOTE: If you did not receive the device from Garmin,
contact your wellness partner to ensure the device was
not previously registered using different OAuth
credentials. A vívohub device can only be registered to
one set of OAuth credentials at a time.
TIP: Ensure you are using the latest firmware. Contact
Garmin or your wellness partner for the latest firmware
version.
NOTE: The red LED sequence is a fast blink, followed by the
solid state, followed by the off state. In this sequence, the solid
red LED indicates that the device connected successfully to the
wireless network and that DHCP passed (if configured).
Garmin
®
, the Garmin logo, and ANT
®
are trademarks of Garmin Ltd. or its subsidiaries, registered in the USA and other countries. Garmin Connect
™
, vívohub
™
, and vívokí
™
are trademarks of Garmin Ltd. or its
subsidiaries. These trademarks may not be used without the express permission of Garmin.
Wi
‑
Fi ® is a registered mark of Wi-Fi Alliance Corporation. Windows ® is a registered trademark of Microsoft Corporation in the United States and other countries. Other trademarks and trade names are those of
their respective owners.
© 2014 Garmin Ltd. or its subsidiaries www.garmin.com/support