To perform a soft reset:
1.
Connect the device to a power source with its car charger cable
o
An A/C adapter may also be used, but if the problem persists, the car charger cable will
need to be used
2.
Press and hold the power button or hold the power switch in the "on" position, and slowly count
to 20
The device should now turn on. Leave the device connected to power to give the battery time to
charge.
Why is this happening?
An issue where your Garmin device will not turn on, is frozen, has a dead battery, or has a black
screen can have several different causes:
Dead battery
A device will not turn on if it has an empty or "dead" battery. This can be resolved by charging
the battery, but this is not always as simple as connecting the device to any cable or power
source.
Environment
The environment in which the device is used can affect its ability to properly receive power.
Software problem
If the device ever "freezes" on a single screen and will not respond to your touch, the device
may have run into a software "bug", "glitch", or other similar type of problem. Since all
electronic devices do a large number of tasks and calculations every second, it is always possible
for the device to get stuck at one point or another while in use. This chance can be minimized by
making sure the device's software is up to date.
