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Part Number 4532880 1/15 35

DANGEROUS ELECTRICAL VOLTAGE

 DANGER

Disconnect electric power at the main power disconnect 

for all equipment being serviced. 
Failure to disconnect the power at the main power 

supply disconnect could result in serious injury or death. 

The power switch DOES NOT disconnect all incoming 

power.

 DANGER

Do not open the unit. Maintenance and servicing work 

other than cleaning as described in this manual must be 

done by an authorized service personnel.

PERSONAL PROTECTION

n

Warning

Allow heated equipment to cool down before 

attempting to clean, service or move. Unit must be cool 

to touch and disconnected from power source.

Common Causes for Induction Unit Failure

One or more of the following conditions may affect the 

function or contribute to the failure of an induction unit:
•  Using unsuitable cookware such as non-induction pans, 

oversized pans, or damaged pans.

•  High ambient temperature.
•  Inadequate ventilation causing hot air to re-enter 

through the air intake slots.

•  Dirty air intake filter.
•  Empty pan is left on the hob when the unit is ON.

Symptoms

•  When a malfunction occurs, the induction unit may be 

in one of the following states:

•  The induction unit stops working immediately.
•  The induction unit continues to work in a power 

reduction mode.

•  The induction unit continues to work as usual.

•  For any unit equipped with an indicator lamp or a digital 

display, see section 

Troubleshooting Chart With Error 

Code / Indicator Lamp Flash Code

•  For any unit without an indicator lamp or a digital 

display, see section 

Troubleshooting Chart Without Error 

Code / Indicator Lamp Flash Code

•  NOTE: 

The cooling fan starts when the ambient temperature 

in the control area exceeds 130ºF/55ºC.
At heat sink temperature higher than 160ºF/70ºC, the 

controller automatically reduces power to keep the unit 

in normal operating conditions. The cooker runs in a 

non-continuous mode. This mode can be heard.

Boil Test: Performance of Cookware

(Test for 3.5kW or 5.0kW Coil)
Perform a boil test to verify the performance of a pan for 

induction cooking.
•  Add one liter of cold water into the pan (optimal when 

use pan with bottom diameter of 24cm) and bring it to 

boil. Compare the total boil time to the guideline below:

•  3.5kW Coil, approx. 140 seconds
•  5.0kW Coil, approx. 85 seconds

If time to boil exceeds the above guideline, then the pan is 

not suitable for achieving optimal efficiency. Please contact 

your supplier to purchase suitable induction pans. 
If the induction unit does not function as expected despite 

using quality induction pans, refer to the troubleshooting 

charts.

Section 5

Troubleshooting

Summary of Contents for MO/WO 3500

Page 1: ...on and Maintenance Manual This manual is updated as new information and models are released Visit our website for the latest manual Part Number 4532880 1 15 Induction Designer Series RTCS Module Line...

Page 2: ......

Page 3: ...dings and the equipment Garland is not responsible for any damages or personal injury caused by failure to observe any safety requirements Risks involved when disregarding safety precautions include b...

Page 4: ...y persons including children with reduced physical sensory or mentalcapabilities orlackofexperienceandknowledge unless they have been given supervision concerning use of the appliance by a person resp...

Page 5: ...face edges of all equipment nWarning Risk of burns from high temperatures You may get burnt if you touch any of the parts during cooking Surfaces close to the cooking surface including side panels may...

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Page 7: ...nstallation 12 Critical Requirements 13 Summary of Operating Conditions 13 Electrical compartment 14 Installation Clearance 15 Location Requirements 16 Ventilation Requirements 16 Wok Bowl Coil Carrie...

Page 8: ...Section 4 Maintenance Important Rules on Maintenance 32 Daily Cleaning and Maintenance 32 Weekly Cleaning and Maintenance 33 models provided with Garland Air Intake Kits 33 Yearly Maintenance 33 Secti...

Page 9: ...he generator near the electrical connectors Important information such as the unit s model number serial number and electrical specifications can be found on the serial plate Accessories WOK PANS Noti...

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Page 11: ...esponsible for interpreting all instructions correctly and performing the installation in compliance with national and local regulations The warning signs and serial plates on the equipment must stric...

Page 12: ...comply with all requirements listed and ensure inspection is done by qualified personnel Typical Installation Procedure Component to Install Refer to the sections below for requirements Step 1 Wok Bo...

Page 13: ...Minimal Diameter of Induction Pan 5 12cm Maximum Ambient Temperature In Storage 4 F to 158 F 20 C to 70 C In Operation 41 F to 104 F 5 C to 40 C Maximum Relative Air Humidity In Storage 10 to 90 In Op...

Page 14: ...G H I F C E D G H I F J K J K F A Figure A All components and exposed wires are protected inside one single enclosed compartment B Figure B The interior space of the cabinet is divided The wok shieldi...

Page 15: ...ailure All minimum clearances must be maintained Do not obstruct vents or openings Installation Clearance Components b a a b b b b b b b b a Cable Bend Connection Clearance minimum b Air Vents Clearan...

Page 16: ...island suite compartments must have sufficient ventilation for the exhaust The in take air and exhaust air must not mix Depending on the air path and the amount of natural air movement it is highly re...

Page 17: ...03 331 mm 0 59 15 mm 1 38 35 mm 1 38 35 mm 10 24 260 mm 3 82 97 mm 13 03 331 mm 11 89 302 mm 12 24 311 mm coil and heat detector connected with coil 98 43 2500 mm Side View Front View shielding plate...

Page 18: ...eal silicone gasket ceran bowl counter surface 5x2 mm x1 provided coil carrier flange lock nut M5 x4 washer 5 15 mm x4 1 x 10 x 17 5 mm x4 provided M5 x25mm x4 The pressure spring has to be compressed...

Page 19: ...t to use isopropyl alcohol minimum 70 or equivalent to clean any surface areas where the silicone adhesive will be applied Notic The coils temperature sensing element on the coil carrier sheet must ha...

Page 20: ...ge with silicone 6 Fill the gap between the bowl the coil carrier and the counter top with silicone sealant 7 Secure the coil carrier with fasteners shown in section Dimensions coil carrier and mounti...

Page 21: ...asten the control unit to the panel fasteners not provided Illustration Measurements in mm and inch Front Panel BACK MOUNT METHOD NOTE For this type of installation the maximum thickness of the panel...

Page 22: ...mm 4 72 120 mm 2 5 63 5 mm 3 62 92 mm 0 08 2 mm 0 55 14 mm 1 34 34 mm 2 28 58 mm 4 17 106 mm 4 72 120 mm 0 4 09 104 mm 4 x R 0 2 5 mm 4 09 104 mm 0 31 x 0 18 8 x 4 5 mm 0 31 8 mm 0 31 8 mm 1 5 38 mm 2...

Page 23: ...g signs and markings on the unit nWarning If ground fault current protective switches are used they must be provided with selective activation and designed for a minimum fault current of 30mA Multiple...

Page 24: ...l knobs are in the 0 OFF position BEFORE connecting the unit to the electrical supply ON Position Any position other than 0 is pointing to the LED indicator light The LED is on OFF Position 0 is point...

Page 25: ...k zone 2 Turn the control knob to a position between 1 and 12 The LED lamp illuminates and the water is heated ON Position Any position other than 0 is pointing to the LED indicator light The LED is o...

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Page 27: ...ty pan always put food products water or oil into the pan before turning the unit on Failure to do so will result in irreparable damage nWarning Short Cook Time Induction unit offers short cooking tim...

Page 28: ...install or operate this equipment in outdoor areas nWarning Steam can cause serious burns Always wear some type of protective covering on your hands and arms when removing lids or pans from the unit L...

Page 29: ...tion Any position other than 0 is pointing to the LED indicator light The LED is on OFF Position 0 is pointing to the LED indicator light The LED is off Set and adjust the power level by turning the c...

Page 30: ...n is put on the hob the heating process is engaged and the indicator lamp stops flashing and remains bright However the indicator lamp will keep flashing if the unit is unable to detect the pan or an...

Page 31: ...ct the unit from main power supply Do not touch any parts inside the unit Failure to disconnect the power at the main power supply disconnect could result in serious injury or death The power switch D...

Page 32: ...rdware store NOTE Cleaning tools and supplies are not provided 1 You may use a razor blade scraper or a non scratching sponge to remove all residues on the glass When scraping ensure you angle your ra...

Page 33: ...s often as required MODELS PROVIDED WITH GARLAND AIR INTAKE KITS The filter is inserted into the air filter holder mounted onto the cabinet Garland s Air Intake Filter is dishwasher safe Wipe the filt...

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Page 35: ...diately The induction unit continues to work in a power reduction mode The induction unit continues to work as usual For any unit equipped with an indicator lamp or a digital display see section Troub...

Page 36: ...ing system is not able to keep the induction unit in normal operating conditions Verify that no hot air is sucked in by the fan Reduce the ambient temperature The intake air temperature must be lower...

Page 37: ...cy 4 E04 E41 E42 E43 E44 E45 E46 Overheated cooking zone Sensor unit failure 1 Overheated or defective sensor 1 5 E05 Error on rotary power switch 1 Contact your authorized service agency 6 E06 E30 Am...

Page 38: ...38 Part Number 4532880 1 15 Troubleshooting Section 5 Wearable Parts List Photo Part Number Description 70000015 Silicone Seal PACTAN 7076 310ml For installation and water tight seal...

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Page 40: ...inuing product improvement may necessitate change of specifications without notice Every new piece of Manitowoc Foodservice equipment comes with KitchenCare and you choose the level of service that me...

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