01
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EPW1800
10
GARDENJACK
GUARANTEE
1.
Guar
antee
1.1
Lumb erjack guarantees be free from
defects caused by faulty construction or
manufacture.
1.2.
During this period
Lumberjack, will repair or replace free of
charge any parts which are proved to be
faulty in accordance with paragraph 1.1
providing that:
1.2.1
You follow the
claims procedure set out in clause 2
1.2.2
Lumberjack and its authorised
dealers are given reas onable opportunity
after receiving notice of the claim to
examine the product
1.2.3
If as ked to do
so by Lumberjack or its Authorised
dealer, you return the product at your
own cost to Lumberjack’s or supplying
Authoris ed
Dealer’s premises, for the examination
to take place clearly stating the Returns
Material Authorisation number given by
Lumberj ack or an Authorised Dealer.
1.2.4
The fault in question is not caused
by industrial use, accidental damage, fair
wear and tear, wilf ul damage, neglect,
incorrect electrical connecti on, misuse,
or alteration or repair of the product
without approval.
1.2.5
The product has
been used in a domestic environ ment
only
1.2.6
The fault does not relate to
consumable items suc h as blades,
bearings, drive belts, or other wearing
parts which can reasonably be expecte d
to wear
at different rates depending
on
usage .
1.2.7
The product has not been used for
hire purposes.
1.2.8
The product has been
purchased by you as the guarantee is not
transferable from a private sale.
2.
Claims
Procedure2.1
In the first instance please
contact the Authorised Dealer who
supplied the product to you. In our
experience many initial problems with
machines that are thought to be faulty due
to faulty parts are actually solved by
correct setting up or adjustment of the
machine. A good Authorised Dealer should
be able to resolve the majority of these
issues much more quickly than processing
a claim under the guarantee. If a return is
requested by the Authorised Dealer or
Lumberjack, you will be provided with a
Returns Material Authorisation number
which must be clearly stated on the
returned package, and any accompanying
correspondence. Failure to provide a
Returns Material Authorisation number
may result in item being refused delivery
at Authorised Dealer.
2.2
Any issues with
the product resulting in a potential claim
under the guarantee must be reported to
the Authorised Dealer from which it was
purchased within 48 hours of Receipt.
2.3
If the Authorised Dealer who supplied the
product to you has been unable to satisfy
your query, any claims made under this
Guarantee should be made directly to
Lumberjack.
