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11. Service / Warranty
Service :
Please contact the address on the back page.
Warranty :
In the event of a warranty claim, no charge is
levied to you for the services provided.
GARDENA Manufacturing GmbH offers a
two-year warranty (effective as of the date of
purchase) for this product. This warranty includes
all significant defects of the product that can be
proved to be material or manufacturing faults.
This warranty is fulfilled by supplying a fully
functional replacement product or by repairing
the faulty product sent to us free of charge; we
reserve the right to choose between these
options. This service is subject to the following
provisions :
•
The product was used for its intended purpose
as per the recommendations in the operating
instructions.
•
Neither the purchaser nor a third party has
attempted to repair the product.
This manufacturer's warranty does not affect
warranty entitlements against the dealer /
retailer.
If problems arise with this product, please
contact our Service department or send the
defective product along with a brief description
of the fault to GARDENA Manufacturing GmbH,
making sure to have sufficiently covered any
shipping costs and to have followed the relevant
postage and packaging guidelines. A warranty
claim must be accompanied by a copy of the
proof of purchase.
Consumables :
Faults which occur as a result of incorrectly
installed or leaking batteries are not covered by
the guarantee.
Damage caused by frost is not covered by the
warranty.
