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GAOMON PD1610, Faq

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GAOMON PD1610 Faq Download Page 32

32

6. How to contact GAOMON service team?

Service Email:

[email protected]

[email protected]

Official Web:

https://www.gaomon.net

More FAQs:

https://blog.gaomon.net/faq-list/

or

https://www.gaomon.net/question/

Summary of Contents for PD1610

Page 1: ...1 PD1610 Pen Display FAQ ...

Page 2: ...ht 15 3 3 How to do when the PD1610 only displays wallpaper of computer without any applications 16 4 Pen Issues Solutions 17 4 1 How to do when GAOMON Driver indicating No Device Detected and Pen not Working 17 4 2 How to do when the cursor is moving on the computer monitor but not on PD1610 17 4 3 How to do when the issue only happens in Clip Studio Paint 18 4 4 How to do when the issue only hap...

Page 3: ...y 1 2 1 OS Compatibility GAOMON PD1610 Pen Display is NOT a standalone product It cannot work alone It has to be connected to a laptop or desktop computer which runs Windows 7 or above version OS or Mac 10 12 or above version OS It doesn t work with Chrome OS or Linux Os If you are using Windows or Mac OS please download driver here https gaomon net 1 2 2 Art Program Compatibility Our tablets are ...

Page 4: ...io 1000 1 Gamut 120 sRGB Brightness 220cd m2 Display Color 1 07B 8bit FRC Viewing Angle 89 89 H 89 89 V Typ CR 10 Dimension 429 8 269 8 11 5 mm Working Area 344 8 215 5 mm Accuracy 0 3mm Sensing Height 10mm Report Rate 266PPS Signal Output Mini HDMI Type C x 2 Prevent Glare AG Film Applied Full Laminated OS Compatibility Windows 7 macOS 10 12 Android or above Art Program Compatibility Free krita g...

Page 5: ...e x 1 USB A to type C cable x 1 Full featured Type c cable x1 Quick Start Guide x 1 Warranty Card x 1 Guaranty We cover 1 year warranty basing on non human made damage and non accident damage GAOMON Service service gaomon net ...

Page 6: ...confirmed and fixed 3 Please uninstall the previous GAOMON driver clearly first Go to Control Panel Programs and Features uninstall current exist GAOMON Driver also make sure no other brands tablet driver VERY IMPORTANT 4 Download driver here https gaomon net and install the driver Please right click the driver setup icon whose file extension is exe in the installation file and select Run as admin...

Page 7: ...ase download drawing programs online to use with GAOMON PD1610 Our tablets are compatible with most drawing software Free software like Krita gimp fireplaca Meidibang inscape blender etc Or paid software like photoshop adobe illustrator clip studio paint sketchbook Sai version2 etc Any suggestions and questions please feel free to tell us You can find us from GAOMON SUPPORT TEAM https www gaomon n...

Page 8: ...ere https gaomon net Click the installation package Drag GAOMONTablet icon upon Applications and hold on for a while until it enters in Applications folder Double click GAOMONTablet and select Open to run the driver Now the GAOMON Driver is installed ...

Page 9: ... your Mac OS is lower than Mac 10 14 please skip following part 1 After installation press one of the tablet express key and it will pop out a box Accessibility Access Then click Open System Preferences to bring out Security Privacy box Don t click Deny 2 Click the lock icon and input your password Tick TabletDriverAgent Click and it will bring out another box ...

Page 10: ... circled in red and click the lock icon Then we can draw freely on the tablet Now you get the permission to use GAOMON Tablet Driver on your Mac OS Any suggestions and questions please feel free to tell us You can find us from GAOMON SUPPORT TEAM https www gaomon net after sales ...

Page 11: ... and buy a power adapter gauge 5V not included in the package for connection to the other type C port on the device to ensure the power sufficiency For phone charging charger that supports PD protocol is suggested Note Please make sure your Android phone supports Dex Desktop or TNT mode Visit GAOMON website for compatible phone models https www amazon co uk dp B0B6G1511C 2 4 Two ways to connect PD...

Page 12: ...lso be inserted into the PC or a power adapter and please make sure there are two USB A ports on the PC If you use a desktop computer please make sure to plug the HDMI cable into graphic card but not in mother board If there is no HDMI port on your computer please buy extra HDMI adapter to use with GAOMON PD1610 For example DVI to HDMI adapter VGA to HDMI adapter Display port to HDMI adapter Type ...

Page 13: ...e PC supports USB3 1 and DP1 2 protocol 2 5 How to set up with game switch Step 1 Buy a Type C to Type C cable not included in the package Step 2 Connect the pen display to game switch with the full featured Type C to Type C cable Step 3 Connect the Type C to Dual USB A Cable to the provide power for PD1610 The red USB A male plug is for power supply ...

Page 14: ... to increase decrease the display brightness 2 When the headphone jack is connected the thumbwheel switch can be used to wheel up down the volume 3 Press the thumbwheel switch lightly to call up the OSD menu where the power button will therefore be used for auto setting Users can wheel the thumbwheel switch up for increase and down for decrease ...

Page 15: ...hat Actually the color difference exists in every monitors Even it is the same computer brand and same model there exists certain color difference between 2 computers monitors But if the color difference is too large which exceed the range we can try to adjust it Please adjust the color by followings Go to RGB Color Color Effect Enter USER Then you can adjust the hue saturation of RGBCYM here Any ...

Page 16: ...d you to use DVI VGA Display port type c to HDMI adapter depending on whichever is on your device Fourthly please find borrow another computer which comes with a HDMI port to test Please make sure to plug the HDMI cable into graphic card but not in mother board If the No Signal issue remains after trying above solutions please take a video and send to GAOMON SERVICE We will apply warranty and make...

Page 17: ...mal situation of the extend mode You can set Duplicate Mode if you are not familiar with Extend Mode So PD1610 will display exact same with your computer monitor Duplicate on Windows Please press Windows p on keyboard and make sure to choose Duplicate mode Duplicate on Mac Set Mirror Mode Click on the Apple icon in the top left corner System preference choose Display Select the Mirror Display ...

Page 18: ...D1610 If the PD1610 only shows the wallpaper of your computer but without any programs it is actually the normal situation of the extend mode And meanwhile if the cursor moves on computer monitor instead of on tablet monitor you are choosing the computer monitor as work area inside GAOMON driver right now but not setting the PD1610 as work area So the cursor moves on computer monitor only Solution...

Page 19: ...to following path GIMP Edit Input Devices Mode Screen remember to select Screen Mode for all of three Save Step 2 If the issue remains please try to reinstall GAOMON Driver Make sure no other brands tablet driver installed on your computer please 4 5 How to do when the pen only lags in Photoshop Step 1 Please try to reinstall GAOMON Driver Make sure no other brands tablet driver installed on your ...

Page 20: ...o click restore default directly and no need to click that 9 points Step 3 If the issue still happen please kindly give following test results to GAOMON SERVICE and let us give you detail solution by email 1 Do you use windows or mac OS Which OS version desktop or laptop 2 Does the cursor offset issue occurs in the drawing programs only or it happens everywhere If it happens in drawing programs on...

Page 21: ...ersions 5 2 1 In Word document How to draw with digital pen in the comment area of Word file 1 Connect GAOMON PD1610 to computer 2 Open a document that you want to deal with 3 Click on the item Review We can use the tablet pen to control thecursor 4 Find the icon ink a pen shape tool on a folded paper with a star at thecorner In Office 2016 there are three icons related with ink comment One is ink...

Page 22: ...on Word file 1 After well connected PD1610 to computer please open the Worddocument 2 Click Review and click Start Inking 3 Tips The wide pen is a highlighter The narrow pen is for drawing Here are highlight and underlines for your reference ...

Page 23: ...excel files with digital penfreely Note All the drawing you have made will disappear in fact being hidden if you clicked show ink Re click to make all of them appear 5 2 3 In OneNote 1 After well connected PD1610 to computer please open OneNote 2 Now you can use GAOMON pen to draw freely now The item Draw can help us to adjust the pen and color ...

Page 24: ...24 5 2 4 In PowerPoint 1 After well connected PD1610 to computer open PowerPoint 2 Click the item Review and then click Start Inking now we can draw onPowerPoint ...

Page 25: ... In other PDF programs the steps resemble 5 3 1 How to sign write on PDF 1 Make sure the cable well connected 2 Open the Acrobat Reader DC and a PDF file that you want to sign your name Here is an example 3 Click Tools and then find the item Fill Sign from the Tools menu openit 4 Click the item Sign then choose Add Signature ...

Page 26: ...e 6 Click Draw then you can use GAOMON stylus to write click Apply to save it 7 The signature can be placed anywhere in the PDF after saving it For example put the signature at the place that mark 8 choose Sign click that place then signature comesout ...

Page 27: ...nd Comment open it 2 Click Draw free form that marked as 3 in below picture to draw We can select a color and line thickness from the icon that marked as 4 3 The Draw free form option makes you can use the tablet pen to draw words freely on PDF files just like to draw on a canvas Here is an example uses GAOMON tablet pen to draw Gaomon and Clarlse on this PDF ...

Page 28: ... form option also makes you can use the tablet pen to draw line circle or mark out the important content 5 Move the cursor on the circled pen and click it Then you can use the tablet pen to highlight the content you want ...

Page 29: ...ay wallpaper of your computer only When you draw on PD1610 the computer monitor can display separately 5 4 1 Duplicate Mode Duplicate on Windows Please press Windows p on keyboard and make sure to choose Duplicate mode Duplicate on Mac Set Mirror Mode Click on the Apple icon in the top left corner System preference choose Display Select the Mirror Display ...

Page 30: ...s 1 Please press Windows p on keyboard and make sure to choose Extend mode 2 Open the GAOMON driver choose GAOMON tablet as Current Display 3 Now you can use the mouse to move the application from computer monitor to GAOMON monitor to work ...

Page 31: ...t corner System preference choose Display Unselect the Mirror Display 2 Open the GAOMON driver choose GAOMON tablet as Current Display it s usually Disaplay2 Then click apply 3 Now you can use the mouse to move the application from computer monitor to GAOMON monitor to work ...

Page 32: ...32 6 How to contact GAOMON service team Service Email service gaomon net Suni gaomon net Official Web https www gaomon net More FAQs https blog gaomon net faq list or https www gaomon net question ...

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