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14.5. Fax faults
Trouble Type
Fault phenomenon
Solution
Telephone line or
connection fault
The dialing tone cannot be heard.
• If you cannot hear the dialing tone after
picking up the receiver, please check the
connection of all telephone lines between
the fax and the wall-mounted socket.
• Use the telephone connecting another line
to test the wall-mounted socket; if there is
no dialing tone, please check the
communication line.
The printer cannot response in a
fax call automatically.
• Make sure it is not the "Telephone Mode"
as the receiving mode. (Please see
to set the receiving mode as "Fax
Mode".)
Fax receiving fault
The fax cannot be received
• Make sure the fax is set with the correct
receiving mode. (Please see
to select the receiving mode.)
• If the telephone line is interfered, please
try to set it as VoIP in compatibility (For
compatibility setting, please see
) .
The fax received is somewhat
blank or of poor quality
• The fax sending faxes may have a fault.
• The telephone line may have a fault due to
noise.
• Check the printer through copy.
• The toner cartridge comes to the end of its
expected service life. Please replace it.
(Please see
Toner Cartridge".)
The fax is well received but cannot
be printed
• Check if the toner in cartridge has run low.
Replace with a new toner cartridge and then
print.
• Find out the option of " Low in Toner,
Continue to Print" among receiving setting
options and then set it as On.
An external call is being handled.
• If the Telephone mode adopted, please
press Startup and then pick up the receiver
immediately.
• If answering the call with the extension
telephone, please input the 3-digit fax
receiving code (*90 by default). When the
fax begins to response, please hang up.
