6
TROUBLESHOOTING
Problem
Possibilities/Solutions
Unit doesn’t respond
(power on)
Press the power on/off key for 5 seconds to forcibly cut off the power and try turn the device back on.
Unit doesn’t respond (no
power)
Make sure the unit is completely charged.
Make sure your device is properly paired with the GAME BT.
Interference or static
during playback
Avoid using the device between concrete, metal or other structures that may interfere with the signal.
Please check if the battery level of the unit and the Bluetooth device and charge if necessary.
Make sure your phone’s antenna is not blocked and pointed towards the speaker.
Unable to connect
your speaker and your
Smartphone
Ensure the speaker is paired with your Smartphone.
Ensure your Smartphone’s Bluetooth feature is activated. Please refer to your Smartphone user guide for specific
instruction.
Ensure the speaker is within a maximum of 30 feet of your Bluetooth device and there are no obstructions, such as
thick solid wall or other electronic devices in between as it may cause shorter or interference transmission.
If all the above steps do not resolve your problem, please turn off and restart the speaker.
Caller unable to hear
Make sure there is no water in the microphone.
The light show isn’t bright
on my pool floor
Check to see if the product is fully charged.
If your pool floor is colored vinyl, “pebble tech”, or other dark or colored material, some colors may not show up as well.
No light show
Check to see if the product is fully charged.
Press the light button on the speaker.
No sound/sound is low
Make sure both your audio devise and GAME Bluetooth speaker are charged.
Mare sure the device is no submerged in water and there is no water in the speaker.
Make sure to turn up the volume on your audio device and GAME Bluetooth speaker.
Unable to pair
Make sure both units are turned on and not connected to another device.
Make sure one unit is assigned as the “parent.”
Units should be within 60 feet of each other.
