Galleon AC-100-MSF, Installation And Configuration Manual, Page: 14 / 14

AC-100-MSF
www. galsys .co.uk
galleonsupport .com
TEL:
+44 (0) 121 608 4433
FAX:
+44 (0) 121 608 4477
WARRANTY AND MAINTENANCE
WARRANTY
Galleon Systems warrants the time server to be free from defects in material and workmanship during a
one-year period. The Warranty begins on the date the unit is shipped from Galleon Systems. Extended
warranties are available by speaking to the Galleon Systems Sales Team.
Galleon Systems’ liability under this Warranty is limited to repairing or replacing, at Galleon systems’
option, the defective equipment and providing upgrade version changes for firmware. In case of repair,
the product must be returned to Galleon systems.
This Warranty does not apply if repairs are required due to acts of nature beyond Galleon systems’ control
such as, but not limited to, lightning strikes, power surges, misuse, damage, neglect, or if
repairs/modifications have been made or attempted by anyone other than personnel authorised by
Galleon Systems.
In no event will Galleon Systems be liable for any indirect, special, incidental or consequential damages
from the sale or use of this product.
This disclaimer applies both during and after the term of the warranty. Galleon Systems disclaims liability
for any implied warranties, including implied warranties of merchantability and fitness for a specific
purpose.
TECHNICAL SUPPORT, REPAIR AND RETURNS
To obtain any Technical Support with this product, contact Galleon Systems via the Support Website –
galleonsupport .com
If throughout the Technical Support process it is deemed that you need to send any products back for
repair, we will issue a Return Material Authorisation (RMA) Number and shipping instructions. Then ship
the product, transportation prepaid, for inspection.
Typical Equipment repair or replacement time is five (5) business days, plus shipping times. One-way
shipping is the customer’s responsibility. Galleon Systems will return ship the equipment by the same
means it was received.
Galleon Systems will not be responsible for unauthorised returns or for returns that do not list the RMA
Number on a packing list attached in plain view on the outside of the shipping container.