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TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
Problem
Possible Solution
The air fryer will not turn on.
Make sure the air fryer is plugged in.
Push the basket securely into the air fryer.
There is an open circuit in the temperature monitor. Contact Customer Support.
Display shows Error Code “E1”.
There is an open circuit in the temperature monitor. Contact Customer Support.
Display shows Error Code “E2”.
Basket will not slide into the air fryer securely.
Make sure the basket is not overfilled with food.
Make sure the inner basket is securely inside the outer basket.
Make sure the baskets and the inside of the air fryer are cleaned properly and not greasy.
Foods are cooked unevenly.
Ingredients that are stacked on top of each other or close to each other need to be
shaken or flipped during cooking.
Display shows Error Code “E3”.
When the temperature exceeds 482°F, it will be detected as an over-temperature state and
display the error code. Allow it to cool down and restart the program.
Steam is coming out of the air fryer.
Cooking frozen foods will cause steam to leak into the outer basket. This is normal, and
should not affect cooking. Handle basket with care.
Cooking greasy foods will cause oil to leak into the outer basket. This oil will produce white
smoke, and the baskets may be hotter than usual. This is normal, and should not affect
cooking. Handle baskets with care.
Dark smoke is coming out of the air fryer.
Immediately unplug your air fryer. Dark smoke means that food is burning or there is a circuit
problem. Wait for smoke to clear before pulling the baskets out. If the cause was not burnt
food, contact Customer Support.
White smoke is coming out of the air fryer.
The air fryer may produce some white smoke when you use it for the first time. This is normal.
PRODUCT WARRANTY
PRODUCT WARRANTY
above exclusions will be denied. All liability is limited to the
purchase price and does not include any:
Retail offered extended warranties
Tax
Other charges(including postage to send required materials)
Incidental and/or consequential damages associated with the
product in question.
Every implied warranty, including any statutory warranty of
merchantability or fitness for a particular purpose is disclaimed
except to the extent prohibited by law, in which case such warranty
is limited to the duration of this written warranty. This warranty
gives you specific legal rights. You may have other legal rights that
vary depending on where you live. Some states do not allow
limitations on implied warranties or special, incidental, or conse-
quential damaged, so the above limitations may not apply to you.
If you have a claim under this warranty, please call our Customer
Service number: 1-800-562-0738.
For faster service, please have the model number, serial number,
and receipt ready for the operator to assist you.
This warranty applies to products sold by Galanz Americas in the
U.S. This warranty is in lieu of any other warranty and expressly
applies to the individual product only.
Galanz product is warrantied for one year following purchase for
defects in material and workmanship.
Please save your receipt
as proof of purchase is required to make a warranty
claim.
During this warranty period, we will provide the replacement
cost of this product, a replacement or the equivalent,or repair per
our discretion.
The warranty cannot be transferred through resale, including the
resale through a 3rd party unauthorized retailer and is only
bestowed upon the original consumer purchaser upon purchase
from an authorized retailer.
This warranty does not cover and excludes damage or
defects caused by:
Consumer misuse
Abuse
Neglect including the failure to clean and/or provide adequate
regular maintenance as outlined in the user manual
Commercial use
Subjecting the product to any voltage outside the specified
range
Loss of parts
The affixing of any attachments not provided with the product
Accident, or
Use in a manner not intended and outlined in the user manual.
Any subsequent damages caused by the above listed exclusions
will not be covered and any claims determined to meet the
