TH601W Setting guide
Gainwise Technology Co., Ltd.
886-6-3127675
10F-4, No.12, Zhonghua Rd., Yongkang Dist., Tainan City 71069, Taiwan
16
10) Tamper Alarm
When the thief opens the device, it will have siren alarm, and your phone will receive alarm too. (The
tamper alarm will be last for 1 min.)
11) FAQ
Q1.
Why I can't receive push notification ring on my phone?
A:
1.
Make sure app's ‘Device
-
> “
Device detailed settings”
-
>”Alarm Settings”
-
>”Receive alarm prompt’s”
enable.
2. Make sure the app is running at phone's background, and you haven't force stopped the app in phone's
application manager.
3. Make sure you had chosen “OK” to allow app to send you notification when you first install the app. Or
check your phone's notification center to enable receiving app's notification.
4. If 2 mobile phones use the same account ID to login at the same time, only 1 mobile phone can receive
the push notification alarm ring. So, if use 2 mobile phones to connect the device, user should register 2
different account IDs for the 2 mobile phones.
5. Maybe you are using iPhone, but you have turn off 3G/4G signal. iPhone's WiFi connection will
intermittently disconnected, if 3G/4G is also turn off user cannot receive push notification. So, user
should keep iPhone's 3G/4G signal always connected to received push notification all the time
Q2.
Why sometimes it takes a too long time to connect to video or fail to connect to video, video delay, video
not fluent or video stop
？
A:
1. It is possibly because your mobile phone is using 4G network and at that place the 4G network signal is
not good enough and percentage is only 25% or 50%. If 4G network percent is below 75%, it is not
good enough to transfer video file, user should change to another place for better mobile 4G signal or
change to use WIFI signal. Moreover, 1 device can send push notification ring to max. 5 mobile
phones at the same time, user should set more mobile phones to receive the push notification ring to
avoid this 4G signal not good at some places problem
