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Gaggia PLATINUM SWING UP, Operation And Maintenance Manual, Page: 39 / 55

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Gaggia PLATINUM SWING UP Operation And Maintenance Manual Download Page 39

37

TROUBLESHOOTING

GUIDE MESSAGE THAT APPEARS

HOW TO REMOVE THE MESSAGE

descale

A descaling cycle must be performed on the machine’s 
internal circuits.

stand-by…

energy saving…

Press the 

 button.

P

ROBLEMS

C

AUSES

S

OLUTIONS

The machine does not turn on.

The machine is not connected to the 
power source.

Connect the machine to the power 
source.

The plug has not been plugged into the 
back of the machine.

Insert the plug into the machine’s power 
socket.

Hot water or steam is not 
dispensed.

The hole of the steam spout is clogged. Clean the hole of the steam spout using a 

pin.

Coffee has little crema.

The coffee blend is unsuitable or coffee 
is not freshly roasted.

Change coffee blend.

Turn the E-Plus System knob leftwards. Turn the E-Plus System knob rightwards.

The

Brew Group

 does not come 

out.

The

Brew Group

 is out of place.

Turn the machine on. Close the service 
door. The 

Brew Group

 is automatically 

placed in the correct position.

Coffee grounds drawer is inserted.

Remove the grounds drawer fi rst, then the 

Brew Group

.

Coffee is not brewed.

Water tank is empty.

Fill the water tank and prime the circuit 
again.

Brew group is dirty.

Clean the 

Brew Group

.

Coffee is brewed slowly.

Coffee is too fi ne.

Change coffee blend.
Decrease the dose.

Brew group dirty.

Clean the 

Brew Group

.

Coffee leaks out of the dispensing 
head.

Dispensing head is clogged.

Clean the dispensing holes with a soft 
cloth.

The machine grinds the coffee, 
but is not brewed in the cup.

The “Opti-dose” adjustment is not 
optimal.

Set the “Opti-dose” adjustment (see 
page 8).

Please contact the service centre for any problems not covered in the above table or when the suggested 
solutions do not solve the problem.

Summary of Contents for PLATINUM SWING UP

Page 1: ...ine please read the attached operating instructions Carefully read the safety rules Mode d emploi Veuillez lire attentivement le mode d emploi notamment les consignes de sécurité avant d utiliser l appareil FOR HOUSEHOLD USE ONLY USAGE DOMESTIQUE SEULEMENT ...

Page 2: ...te any appliance with a damaged cord or plug or after the appliance malfunctions or has been damaged in any manner Return appliance to the nearest authorized service facility for examination repair or adjustment 7 The use of accessory attachments not recommended by the appliance manufacturer may result in fire electric shock or injury to persons 8 Do not use outdoors 9 Do not let cord hang over ed...

Page 3: ...ce during operation 4 Never clean with scrubbing powders or harsh cleaners Simply use a soft cloth dampened with water 5 For optimal taste of your coffee use purified or bottled water Periodic descaling is still recommended every 2 3 months 6 Do not use flavored or caramelized coffee INSTRUCTIONS FOR THE POWER SUPPLY CORD A A short power supply cord is provided to reduce risks of tangling or tripp...

Page 4: ...E PROGRAMMING 16 1 PROGRAMMING FOR SELF LEARNING 16 2 PROGRAMMING FROM THE BEVERAGE SETTINGS MENU 16 PROGRAMMING THE MACHINE 18 MACHINE SETTINGS 19 LANGUAGE MENU 19 WATER HARDNESS MENU 20 ACOUSTIC ALARM MENU 20 FILTER ALARM MENU 21 RINSE MENU 21 CUP WARMING SURFACE MENU 21 CLOCK SETTING MENU 22 MAINTENANCE 25 WATER FILTER MENU 25 DESCALING MENU 27 BREW GROUP WASHING 30 PROGRAMMING THE MACHINE 31 E...

Page 5: ... power cable tampering with any part of the machine the use of non original spare parts and accessories failure to descale the machine or use at temperatures below 0 C 32 F IN THESE CASES THE WARRANTY IS NOT VALID Keep these operating instructions in a safe place and make them available to anyone else who may use the coffee machine For further information or in case of problems please refer to any...

Page 6: ...le Brew Group Coffee grounds drawer Socket for power cable Coffee bean hopper Power button Service door Coffee bean hopper cover Drip tray Control panel Dispensing head Drip tray grill Hot water steam spout Water tank Hot water steam knob Milk Island connection Cup warming surface Button for raising lowering the drip tray Lubricant for the Brew Group E Plus System ...

Page 7: ...Aqua Prima water filter see page 7 Press the main power button to the ON position Make sure that the main power button is not pressed in the ON position Fill the tank with fresh drinking water Do not exceed the max level indicated on the water tank Once filled place the tank back into the machine STARTING THE MACHINE TO ASSESS WATER HARDNESS SEE WATER HARDNESS MENU ON PAGE 20 The machine automatical...

Page 8: ...th your finger When the desired language is displayed press The machine starts and displays all the messages in the selected language 2 1 language English 2 1 language English Wait until the machine completes the heating stage When the right temperature is reached the machine performs a rinse cycle of the internal circuits The screen for product dispensing appears on the display A small quantity of...

Page 9: ...ace within the empty tank see figure Press down until it clicks into place Press again When the machine has finished turn the knob until it is in the rest position Press a few times until the exit message is displayed Then press The machine is now ready for use Fill the tank with fresh drinking water Let the filter soak in the full tank for 30 minutes for correct initialization Place a container bene...

Page 10: ...rrupts dispensing in order to grind the second serving of coffee Coffee dispensing is then restarted and completed SELECT THE AMOUNT OF COFFEE TO BE GROUND BEFORE DISPENSING THE BEVERAGE strong aroma espresso coffee 08 33 strong aroma espresso coffee 08 33 selected espresso coffee selected double espresso medium aroma espresso coffee 08 33 mild aroma espresso coffee 08 33 pre ground espresso coffe...

Page 11: ...te a change The references located inside the container indicate the grind setting COFFEE GRINDER ADJUSTMENT FINE GRIND MEDIUM GRIND COARSE GRIND To raise the drip tray slightly press on the upper key To lower the drip tray slightly press on the lower key When the desired height is reached release the key Note empty and clean the drip tray daily To adjust the intensity of the brewed coffee The cof...

Page 12: ...on one or more times Press the button once for 1 cup and twice for 2 cups The machine begins dispensing the selected beverage BEVERAGE DISPENSING This procedure shows how to dispense an espresso To dispense another type of coffee select it by navigating the click wheel with your finger Use appropriate espresso or coffee cups so that the coffee will not overflow The machine ends dispensing automatica...

Page 13: ...the main menu and discharge any inserted coffee into the coffee grounds drawer If no pre ground coffee is poured into the compartment only water will be dispensed If the dose is excessive or if 2 or more scoops of coffee are added the machine will not dispense the beverage and the coffee in the compartment will be discharged into the grounds drawer The preparation of an espresso using pre ground c...

Page 14: ...EVERAGE DISPENSING Press the button Place a container beneath the steam hot water spout Turn the knob to the position Wait until the machine has dispensed the desired quantity of water When the machine has dispensed the desired quantity turn the knob until it is in the rest position To dispense another cup of hot water repeat this operation The display shows brewing in progress hot water selected ...

Page 15: ... the knob until it is in the rest position After dispensing clean the steam spout as described on page 34 Repeat the operation to heat another beverage DISPENSING MAY BE PRECEDED BY SHORT SPURTS OF HOT WATER AND SCALDING IS POSSIBLE THE HOT WATER STEAM SPOUT MAY REACH HIGH TEMPERATURES DO NOT TOUCH IT WITH BARE HANDS USE THE APPROPRIATE HANDLE ONLY The display shows brewing in progress steam selec...

Page 16: ...b to the position Froth the milk by gently swirling the cup When you have finished turn the knob until it is in the rest position After dispensing clean the steam spout as described on page 34 To dispense 2 cappuccinos froth two cups of milk by following step 1 to 6 dispense two coffees by following steps 7 and 8 in this case press the button twice Fill 1 3 of the cup with cold milk Press the butto...

Page 17: ... 45 F partially skimmed milk Fill the milk carafe with the quantity of milk desired between the MIN and MAX levels indicated Place the milk carafe onto the base of the Milk Island Check that the light on the base is green Remove the carafe using the handle Gently swirl the carafe and pour the milk into the cup Position the cup with frothed milk under the dispensing head Dispense coffee into the cu...

Page 18: ...the quantity of coffee to be ground opti dose or select the function to set the coffee temperature coffee prebrewing restore factory settings save the new settings Every beverage can be programmed according to your individual tastes 1 PROGRAMMING FOR SELF LEARNING You can program the quantity of coffee and or milk you wish to be dispensed into the cups when you press the button for any beverage Se...

Page 19: ...ing high medium low by navigating the click wheel with your finger Press the button to save Press the button to select the prebrew setting Change the prebrew value normal long off by turning the click wheel with your finger Press the button to save Prebrewing the coffee is slightly dampened before brewing to bring out the full aroma of the coffee which acquires an excellent taste strong aroma espres...

Page 20: ...ngs 1 Press the button 2 Navigate the click wheel with your finger to select the functions change the function settings Beverage setting see page 16 Machine settings see page 19 Maintenance see page 25 To exit the programming mode Energy saving see page 31 Special functions see page 33 1 beverage settings 2 machine settings 3 maintenance 1 beverage settings 4 energy saving 5 special functions exit ...

Page 21: ...ttings without saving the changes made press the button For example Select the desired language After selected the machine displays all the messages in the language selected machine settings language To change the language of the display activate deactivate the operation of the cup warming surface To set the current time date and hour format to display 2 1 language English 2 6 cup warming surface ...

Page 22: ... the value The test can be used for one measurement only WATER HARDNESS MENU machine settings water hardness With the Water hardness function you can adapt your machine to the degree of hardness of the water you use so that the machine will request descaling at the right moment Hardness is expressed on a scale from 1 to 4 The machine is preset at value 3 Set the water hardness obtained from the te...

Page 23: ...he warming phase CUP WARMING SURFACE MENU machine settings cup warming surface To turn on off the operation of the cup warming surface located on the top of the machine A warm cup allows you to fully savour the coffee and taste its full aroma 2 machine settings 2 4 filter alert on 2 machine settings 2 5 rinsing on 2 machine settings 2 6 cup warming surface off Select by navigating the click wheel ...

Page 24: ... format American international Time setting machine settings clock setting time setting To set the current time on the machine PROGRAMMING THE MACHINE Set the minutes by navigating the click wheel with your finger Save using the button Set the time by navigating the click wheel with your finger Save using the button 2 machine settings 2 7 clock setting 2 7 clock setting 2 7 1 time setting 16 54 2 7 ...

Page 25: ...lows displaying the time in the American format am pm Date setting machine settings clock setting date setting To set the date day month year day of the week Select the day and press the button to confirm 2 7 clock setting 2 7 2 time format 24h 2 7 2 time format 24h 2 7 2 time format 24h 2 7 clock setting 2 7 3 date setting tuesday 18 04 06 2 7 3 date setting tuesday 18 04 06 1 2 1 2 1 2 1 2 1 2 ...

Page 26: ...ttings clock setting date format To set the date view mode The modification of this setting adjusts all the parameters that require viewing setting the date The machine also allows displaying the date in the American format MM DD YYYY 2 7 3 date setting tuesday 18 04 06 2 7 3 date setting tuesday 18 04 06 2 7 clock setting 2 7 4 time format DD MM YYYY 2 7 4 time format DD MM YYYY 2 7 4 time format ...

Page 27: ...enance water filter To manage the Aqua Prima water filter In this menu you can check the number of litres before replacement turn the filter state on off load initialize the filter Litres remaining maintenance water filter litres left To display how many litres of water can still be treated before changing the Aqua Prima water filter MAINTENANCE 3 1 water filter 3 2 descaling 3 3 group wash 3 maintena...

Page 28: ...must be activated when the filter is installed Load filter maintenance water filter activate filter To initialize the Aqua Prima filter this must be carried out when you install a new filter Turn the knob to the reference Place a container beneath the steam spout MAINTENANCE 3 maintenance 3 1 water filter 3 1 2 filter status on 3 maintenance 3 1 water filter 3 1 3 activate filter execute now Select b...

Page 29: ...s more slowly than normal or when the machine indicates it The machine must be turned on and will automatically manage the distribution of the descaling agent A PERSON MUST BE PRESENT DURING THE OPERATION WARNING NEVER USE VINEGAR AS A DESCALER For the descaling process use a non toxic and or non harmful descaling solution for coffee machines commonly available on the market The used solution is t...

Page 30: ...he reference Place a container beneath the steam spout When the following message appears the heater is at the right temperature If the boiler needs to be heated the machine does so automatically When the heating stage is complete the open water steam knob message appears Then proceed as described in point 5 Pour the descaling solution into the tank Insert the tank into the machine Press the butto...

Page 31: ...ution through the hot water spout The dispensing occurs at predetermined intervals in order to allow the solution to be more effective When the rinse cycle is finished the following screen appears Then the display shows the maintenance screen Turn the knob until it is in the rest position Check the quantity of water in the tank and install the Aqua Prima water filter again if desired When descaling ...

Page 32: ...his function make sure that 1 a large enough container is positioned under the spout 2 the appropriate tablet for cleaning the Brew Group has been inserted into the compartment for pre ground coffee 3 the water tank contains a sufficient quantity of water THE WASH CYCLE CANNOT BE INTERRUPTED A PERSON MUST BE PRESENT DURING THE OPERATION Wait for the cycle to end The Brew Group has been washed Exiti...

Page 33: ...e week Set the machine s turn on off times one setting for each day of the week TIMER SETTING energy saving timer setting The set times timer for the days of the week will only operate if this function is activated If this is not the case the timers will have no effect on the machine s operation 4 1 turn off delay 180 4 2 timer setting off 4 3 monday 4 energy saving 4 1 turn off delay 180 4 energy...

Page 34: ... minutes by navigating the click wheel with your finger Set the turn off time by navigating the click wheel with your finger Set the minutes by navigating the click wheel with your finger Press to exit the programming of the selected day You can set the turn on off times for all the days of the week Navigate the click wheel with your finger to select the other days you want to program 4 energy saving ...

Page 35: ...ntained in this menu This function is particularly important for restoring the basic parameters ALL THE CUSTOM SETTINGS WILL BE LOST AND CANNOT BE RECOVERED AFTER RESTORING FACTORY SETTINGS YOU WILL NEED TO RE PROGRAM ALL THE MACHINE FUNCTIONS IF DESIRED Press the button to reset The display shows the parameter reset confirmation All parameters have been restored Exit programming mode Select by pre...

Page 36: ... Clean the display If you remove grounds with the machine off or when not signaled on the display the count of the grounds emptied into the drawer is not reset For this reason the machine might display the empty grounds message even after preparing just a few coffees MAINTENANCE DURING OPERATION During normal operation the empty grounds message may appear This operation must be performed when the ...

Page 37: ... the dishwasher Wash the Brew Group and the filter and dry Press the PUSH button to remove the Brew Group Insert the washed and dried Brew Group DO NOT PRESS THE PUSH BUTTON Make sure the Brew Group is in rest position the two references must match Insert the coffee grounds drawer Close the service door CLEANING THE BREW GROUP Make sure the components are in the correct position The hook shown must...

Page 38: ...chine turned off it will not record the emptying operation close door In order for the machine to operate the side door must be closed fill the water tank The tank must be removed and refilled with fresh drinking water empty the drip tray Open the side door and empty the drip tray located under the Brew Group Warning if this operation is performed when the machine is on it will record the coffee gr...

Page 39: ... Plus System knob rightwards The Brew Group does not come out The Brew Group is out of place Turn the machine on Close the service door The Brew Group is automatically placed in the correct position Coffee grounds drawer is inserted Remove the grounds drawer first then the Brew Group Coffee is not brewed Water tank is empty Fill the water tank and prime the circuit again Brew group is dirty Clean t...

Page 40: ...onnection to the electrical network must be carried out in accordance with the safety regulations in force in the user s country The machine must be connected to a socket which is compatible with the type of plug installed on the machine suitably sized to comply with the ratings shown on the machine identification plate effectively grounded The power cord must not come into contact with any type of...

Page 41: ... be used for other purposes Before cleaning the machine the main switch must be turned to OFF 0 unplugged from the socket and cooled down Keep the appliance from coming into contact with splashes of water or immersing in water Do not dry the machine s parts in conventional or microwave ovens The machine and its components must be cleaned and washed after the machine has not been used for a certain...

Page 42: ...irective 89 336 EEC Italian Legislative Decree 476 dated 04 12 92 concerning electromagnetic compatibility ADDITIONAL INFORMATION FOR CORRECTLY USING THE AQUA PRIMA FILTER Please follow these simple instructions to correctly use the Aqua prima filter 1 Keep the Aqua prima filter cool and away from sunlight the room temperature should be between 5 C and 40 C 2 Do not use the filter in temperatures ove...

Page 43: ...ement EN 50366 2003 A1 2006 Household and similar electrical appliances safety Part 2 14 Particular requirements for kitchen machines EN 60335 2 14 2006 Electromagnetic compatibility EMC Requirements for household appliances electric tools and similar apparatus Part 1 Emission EN 55014 1 2000 A1 2001 A2 2002 Electromagnetic compatibility EMC Part 3 Limits Section 2 Limits for harmonic current emis...

Page 44: ...9470888 Internet www gaggia it E mail gaggia gaggia it The manufacturer reserves the right to change the features of the product without prior notice Le producteur se réserve le droit d apporter toutes modifications sans préavis Type SUP 034BR Cod 15001134 Rev 00 del 15 06 07 ...

Page 45: ...tentivement le mode d emploi notamment les consignes de sécurité avant d utiliser l appareil Manual de uso y mantenimiento Consultar las siguientes instrucciones antes de utilizar la máquina Leer con atención las normas de seguridad Manual de uso e manutenção Antes de utilizar a máquina consulte estas instruções Leia atentamente as normas de segurança Handleiding voor gebruik en onderhoud Raadplee...

Page 46: ...15 C 60 F and failure to maintain the machine Heating tea directly in the jug In these cases the warranty is not valid The warning triangle indicates all important instructions for the user s safety Please follow these instructions carefully to avoid serious injury This symbol is used to highlight information that is particularly important for ensuring optimal use of the appliance Keep these opera...

Page 47: ...both during operating as well as stand by phases PLEASE NOTE The Milk Island must be connected to a coffee machine using the special connector The Milk Island is not equipped with a connector suitable for connection to a conventional plug Subject to engineering and manufacturing changes due to technological developments This appliance conforms to European Directive 89 336 EEC Italian Legislative D...

Page 48: ...n cover Using a coin unlock the cover by turning it as shown in the figure Push the release button in the direction indicated Release the button when the base has been completely inserted Ensure that the base is firmly connected to the machine Hold the release button and connect the Milk Island to the coffee machine by inserting both connectors into the base of the coffee machine Once the support ba...

Page 49: ...32 46 F partially skimmed milk Fill the milk jug with the quantity of milk desired between the min and max level Press and turn so as to position the milk jug onto the base of the Milk Island Check that the light on the base is green Once the milk is done frothing remove milk jug using the handle Be sure to grip the plastic handle as the milk jug will be hot After having made slight circular movem...

Page 50: ...o not dry the machine and or its components using a microwave and or conventional oven 1 3 4 Remove the jug from the base Remove the handle holding the milk jug by the spout Remove the valve from the emulsifying group Remove the suction tube from the emulsifying group Wash the tube with hot water 9 Remove the emulsifying group from the jug Wash the jug with hot water and mild dish soap Wash the em...

Page 51: ...vered components Replace the emulsifying group onto the jug Warning make sure that the cover is correctly inserted in the tube located inside the jug 10 11 Assemble the handle Place the upper part as shown in the figure 13 At this point firmly press so as to join both parts 12 Keep the upper part in contact and insert the lower part of the handle 14 The milk jug is now assembled and ready for use Wa...

Page 52: ... and replace all components that were previously removed 6 Turn the coffee machine on and follow the start up procedure as described in the machine s operating instructions 7 Remove the milk jug from the base Keeping the button pushed remove the base from the coffee machine After having emptied the containers delicately turn the machine onto one side Insert the protection cover into its place Once...

Page 53: ...ilk Island and the coffee machine must only be operated by adults POWER SUPPLY The Milk Island is powered by low voltage from the coffee machine to which it is connected by a special electro hydraulic connector POWER CONNECTOR ELECTRO HYDRAULIC Never use the Milk Island if the electro hydraulic power connector is faulty If damaged the electro hydraulic connector must be replaced by the manufacture...

Page 54: ...f the reach of children Keep it protected from dust and dirt After a long period of inactivation wash the Milk Island before using it SERVICING MAINTENANCE In case of failure faults or a suspected fault after a fall immediately unplug the Milk Island from the machine see removing the Milk Island Never operate a faulty Milk Island Repairs must only be carried out by an Authorized Service Centre All...

Page 55: ...ehmen Le producteur se réserve le droit d apporter toutes modifications sans préavis El fabricante se reserva el derecho de modificar el producto sin aviso previo O fabricante reserva se o direito de efectuar qualquer alteração sem aviso prévio De fabrikant behoudt zich het recht voor om zonder voorafgaande kennisgeving wijzigingen aan te brengen Producent zastrzega sobie prawo do wprowadzenia jak...

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