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English
Problem
Cause
Solution
The brew group cannot
be inserted.
The brew group is not in its correct
position.
The brew group has not been placed in its
correct position before being put back. Ensure
that the lever is in contact with the base
of the brew group and that the hook of the
brew group is in its correct position. See the
“Reinserting the brew group” chapter.
To reset the machine: put the drip tray with the
coffee pucks container back in position. Do not
insert the brew group. Close the service door,
then unplug the power cord and plug it back in.
Then try to reinsert the brew group and switch
the machine on again.
Coffee does not have
enough crema or it is
watery.
The coffee grinder is set to a
coarse grind.
Adjust the coffee grinder to a finer grind.
The machine is performing its self-
adjustment.
Dispense several cups of coffee so that the
machine adjusts itself automatically.
The coffee outlet duct is clogged.
Clean the coffee outlet duct with a teaspoon
as described in the “Cleaning the brew group
under running water” chapter.
Coffee is not hot
enough.
The set temperature is too low.
Check the menu settings.
Set the menu temperature to “MAX”.
The machine grinds the
coffee beans, but the
coffee does not come
out.
The coffee grinder is set to an
overly fine grind.
Adjust the coffee grinder to a coarser grind.
The coffee dispensing spout is
clogged.
Dispense a pre-ground long coffee but without
actually adding pre-ground coffee.
The nozzles of the coffee
dispensing spout are clogged.
Clean the nozzles of the coffee dispensing
spout with a small bottlebrush.
The coffee comes out
slowly or in drops.
The coffee grinder is set to an
overly fine grind.
Adjust the coffee grinder to a coarser grind.
The nozzles of the coffee
dispensing spout are clogged.
Clean the nozzles of the coffee dispensing
spout with a small bottlebrush.
The machine circuit is clogged by
limescale.
Descale the machine.
The milk does not froth.
The milk carafe is dirty or it has not
been
inserted correctly.
Clean the carafe and ensure that it is
positioned and
inserted correctly.
The milk dispensing spout is not
open completely.
Check that the milk dispensing spout is in the
correct position.
The milk carafe has not been
assembled with all its parts
Ensure that all components
(especially the milk tube) have been
correctly assembled.
The type of milk used is not
suitable
for foaming.
The amount and the quality of foam may vary
depending on the type of milk.
4219-465-03691 MAN. GAG.MAGENTA PRESTIGE EN-NL-PL Rev 01.indd 30
21/01/2021 12:42:18