Tips
– Please first look up chapter in Instruction manual “troubleshooting” before you ask for home
service.
– If service people could not find any malfunction on the appliances, consumer need to pay for
related cost even if the appliances is in the warranty period.
– In order to provide prompt service, our service staff needs specific information about the
appliance. Please inform the following us to in detail: Exact address and telephone number.; Failure
description; Date of purchase. Product model (E-Nr.) and Production date (FD). You may lookup the
name plate for the product model.
Warranty Instruction
1. According to “the Regulations of Responsibility concerning Repair, Exchange and Return
of some Commodities”, warranty period of imported appliance purchased for home use
purpose is one year for the complete unit. Warranty period of functional parts of refrigerators,
hoods, cooktops and dishwashers is 3 years, warranty period of functional parts of
microwaves is 2 years, warranty period of other functional parts is of one year. Warranty
period of appliances purchased for business, commercial or company use is 3 months for
complete unit and functional parts unless otherwise speciied in the contract.
The laws and regulations will take the prior when the company's warranty condition collides with
any of them.
2. Warranty period for appliances sold at reduced prices is the same, but no warranty claim for price
reduced position.
3. Within warranty period, the consumer should show the valid purchase invoice of the appliance and
other relevant guarantee documents deined by the manufacturer when asking for free of charge
repair. Consumer should keep the warranty card and the purchase invoice properly and show them
together when asking for free of charge repair. The warranty period starts form the invoice date. If
the customer loses the invoice, it starts from the manufacturing date.
4. The following cases are not covered by the free of charge repair and should be paid by the
customer:
– Damage caused by improper transportation, installation, operation, maintenance and storage by
customer.
– Damage caused by power supply on customer site less than 187V or more than 240V.
– Damage caused by unauthorized repair.
– Without valid purchase invoice or without relevant guarantee document.
– The guarantee document is amended by customer or doesn’t accord with the appliance.
– Damage caused by force majeure.
– Out of warranty.
5. If the appliances are used under condition of improper power supply, water supply, temperature or
humidity, the damage and loss are not covered by the free of charge repair and should be paid by
the customer. Because the factors mentioned above is beyond the control of manufacturer.
Service Promises
– 24 hours hotline service
– Door to door service within 24 hours
within city boundary
– Free of charge installation (except accessories)
– Telephone consulting service
– Provide service a lifetime long
Service communication
Service call: 4008280099
Toll free call: 8008280099
Service fax: 025-84701672
Service mailbox: [email protected]
Website: www.gaggenau.com
2012.11.22
