Gaggenau CV492100, User Manual

Page: 33 / 36

Troubleshooting
en
33
Fault Cause and troubleshooting
/ The cooking zone has overheated and it has been switched off to protect the
work surface
1.
Wait until the electronics have cooled sufficiently.
2.
Switch on the cooking zone again.
The cooking zone has been operating continuously for an extended period. The
automatic safety cut-out function is activated.
▶
Observe the information about the automatic safety switch-off
→
Page 21 .
The FlexPlus cooking zone cannot be activated.
1.
Check the fault display by pressing any control.
2.
Continue to cook with the remaining cooking zones.
3.
Contact the after-sales service.
/ The operating voltage is incorrect, outside of the normal operating range.
▶
Contact the electricity supplier.
The hob has not been connected correctly.
1.
Disconnect the hob from the mains.
2.
Ensure that the hob has been connected in accordance with the circuit dia-
gram.
The illuminated ring colour does
not match the illuminated ring
colour of other appliances. The illuminated ring colour is brighter or darker than the illuminated ring colour
of other appliances.
▶
Change the illuminated ring colour in the basic settings
→
Page 21 .
lights up. The appliance
does not heat up.
Demo mode is activated.
▶
Deactivate the demo mode.
→
Page 14
The touch fields for the ventilation
functions do not light up. The control for the motor does not work.
▶
Call the after-sales service.
→
"Customer Service", Page 34
The ventilation is not working. The motor or the control are defective.
▶
Call the after-sales service.
→
"Customer Service", Page 34
The symbol lighting is not work-
ing. The control unit is defective.
▶
Call the after-sales service.
→
"Customer Service", Page 34
lights up. The odour filters are saturated.
▶
Replace the odour filter.
→
Page 27
lights up. The saturation indicator lights up even though the odour filter has been re-
placed.
▶
Reset the saturation indicator.
→
Page 28
/ / The electronics have overheated and have switched off the corresponding cook-
ing zone.
1.
Wait until the electronics have cooled sufficiently.
2.
Press any of the hob's touch fields.
/ / The electronics have overheated and all of the cooking zones have been
switched off.
1.
Wait until the electronics have cooled sufficiently.
2.
Press any of the hob's touch fields.
HomeConnect is not working cor-
rectly. Different causes are possible.
▶
Reset the saved connections to the home network and to Home Connect.
▶
Go to www.home-connect.com.
The hob is unable to connect to your home network.
1.
Press any touch field to confirm the fault display.
2.
Continue cooking as usual without connecting to the home network.