38
Problem
Cause
Solution
Display shows
REFILL COFFEE BEANS
Although the bean container is full, the
appliance does not grind the coffee
beans.
Beans are not falling into the grinding
unit (beans too oily).
Change the type of coffee if
necessary. Wipe out the empty bean
container with a dry cloth.
No tea water dispensed.
The milk frother or its holder is
blocked.
Clean the milk frother or its holder.
Milk froth insufficient or too runny.
The milk frother does not draw the milk
in.
The milk frother or its holder is
blocked.
Clean the milk frother or its holder.
The air valve in the holder for the milk
frother is clogged up.
Carefully clean the air valve with a
moistened cotton bud for example, see
under “Cleaning the milk system” in
the quick reference guide.
Build-up of limescale in the appliance. Descale the appliance.
Milk unsuitable for frothing.
Use low-fat milk (1.5 % fat).
The milk frother is not correctly
assembled.
Wet the milk frother parts and press
together firmly.
Coffee dispensing slows to a trickle or
stops completely.
Coffee is ground too finely. Pre-
ground coffee is too fine.
Adjust the grind fineness to a coarser
setting. Use coarser pre-ground
coffee.
Build-up of limescale in the appliance. Descale the appliance.
Coffee has no “crema” (creamy foam). Unsuitable type of coffee.
Use a type of coffee with a higher
proportion of robusta beans.
The beans are no longer fresh.
Use fresh beans.
The grinding setting is not suitable for
the beans.
Adjust the grinding setting to fine.
Coffee is too “acidic”.
The grinding setting is too coarse or
the pre-ground coffee is too coarse.
Adjust the grind fineness to a finer
setting or use finer pre-ground coffee.
Unsuitable type of coffee.
Use a darker roast.
Coffee is too “bitter”.
The grinding setting is too fine or the
pre-ground coffee is too fine.
Adjust the grind fineness to a coarser
setting or use coarser pre-ground
coffee.
Unsuitable type of coffee.
Change the type of coffee.
Display shows
CALL AFTER-SALES SERVICE
The appliance has a fault.
Please call after-sales service (see
enclosed “Service Worldwide”
brochure).
The water filter does not stay in
position in the water tank.
The water filter is not mounted
correctly.
Firmly press the water filter straight
down into the tank connection.
The coffee grounds are not compact
and are too wet.
The grinding setting is too fine or too
coarse, or not enough ground coffee
has been used.
Adjust the grind fineness to a
coarser or finer setting, or use 2 level
measuring spoons of ground coffee.
Simple troubleshooting
