Troubleshooting guide
PROBLEM
SOLUTION
No power.
Check that unit is plugged into a standard
230 V outlet.
Logs glow but flame effect does not work.
Check to see if spinning motor is working. If
not, call customer service.
Heater doesn’t work, but Power and Heater
switches / buttons are in the “ON” position.
Turn all switches / buttons to the “OF” position
and unplug the unit from the wall outlet for 5
minutes.
After 5 minutes plug the unit back into wall
outlet, and operate as normally.
Other reason that may prevent the heater from
working correctly:
1. Refer to operating instructions.
2. Call customer service.
3. Call customer service.
4. Call customer service.
5. Unplug the unit. Clear vent area of dust and
debris. Wait ten minutes, plug the unit in again
and turn on the heater.
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assembly.
4. Loose wiring.
5. Dirty or clogged vents.
Unusual sounds / noise.
It is normal when the firebox is working. The
noise comes from the fan that blows the
heated air out of the firebox. A slight noise may
also come from the motor that generates the
flame. If it is unusual, check that the screws
attaching the flame motor are tightened.
Remote control not response.
Press the button with even motion and gentle
pressure.
Flame effect operates, but heater does not
blow warm air.
Check that heater switch / button is in “ON”
position.
