WARRANTY AGAINST DEFECTS
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Laser warrants your new product to be free from defects in materials and workmanship
for 12 months, from the date of purchase, provided that the product is used in accordance
with accompanying recommendations or instructions where provided. The benefit of this
warranty is in addition to your rights under the Australian Consumer Law and to other rights
and remedies of the consumer under a law in relation to the goods or services to which the
warranty relates.
Through a network of retailers and resellers, Laser will provide you with your choice of a
refund, repair, or exchange (where possible) for this product if it becomes defective within
the warranty period. This warranty will no longer apply where the defect is a result of
alteration, accident, misuse, abuse, normal wear and tear, neglect, or improper storage.
Please retain your receipt as proof of purchase
How to make a product warranty claim:
1. Find your receipt with date of purchase. If this is not available, Laser will make an
assessment based on the date of manufacture, condition of the product and type of defect.
2. Please contact your original place of purchase. They will assess the nature of the fault and
refund or replace the product as per their store refund or warranty policy.
3. If your original place of purchase cannot be contacted, please contact Laser with a
description of the fault. To assist our team in providing you with a quick resolution, please
include any photos and/or a short video demonstrating the fault with your product.
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Phone: (02) 9870 3355
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Email: [email protected]
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Online: www.laserco.net/support/warranty and follow the website instructions
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Business Address: U1 6-8 Byfield Street, Macquarie Park, 2113, NSW, Australia
4. Laser will review your claim and in the first instance, attempt to troubleshoot and resolve
the issue for you without the need to return the product.
5. If it is determined via troubleshooting that your product may be faulty, our team will
provide instructions to have the product returned for assessment. If the product does
need to be returned within the warranty period, Laser will arrange return shipping at no
cost to you.
6. Once we receive the product, our experienced technicians will assess it and determine how
best to resolve the issue.
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
