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Support & Warranty
What must you do?
If you are having trouble with a product, before seeking limited warranty service, first follow the
troubleshooting procedures that HGST or your reseller provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization (RMA)
and ship-to address by contacting G-Technology at
http://www.g-technology.com/support
.
Please follow the instructions found on the website. You must return the covered hard disk drive
using approved packaging to our logistics center. You must pay any associated transportation
charges, duties and insurance in shipping the drive to our logistics center. You should remove all
personal information from the product prior to its return.
What will HGST do?
HGST will replace the drive with a functionally equivalent replacement product, transportation
prepaid. HGST may replace your product with a product that was previously used, repaired and
tested to meet HGST specifications. You receive title to the replaced product at delivery to the
carrier at HGST’s shipping point. You are responsible for importation of the replaced product,
if applicable. HGST will not return the original drive to consumers; therefore, the consumer is
responsible for moving data to another media before returning. Data Recovery is not covered
under this warranty and is not part of the warranty returns process. HGST warrants that the
replaced products are covered for the remainder of the original product warranty or 90 days,
whichever is greater.
How is our liability limited?
HGST AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR
ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER
THAN BODILY INJURY INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF,
OR DAMAGE TO, YOUR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR
ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF
INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY,
INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT
APPLY TO YOU.
How do local laws apply?
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION.
