G-Power America GN6500CEW, Owner'S Manual

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6500W Generator
GPA will provide all parts for replacement in whole lifetime of the product, material
cost and transportation cost will apply if it is beyond of warranty period or not covered by
the warranty policy.
3, Repair/Replacement Warranty
GPA warrants to the original purchaser that the mechanical and electrical components will
be free of defects in material and workmanship for a period of the 1st year from the original
date of purchase for Two(2)-Year Warranty items household use. Parts are always free
during warranty period. Transportation charges for the unit repair or replacement under this
warranty will be sole responsibility of the consumer. This warranty only applies to the
original purchaser only and is not transferable.
Contact GPA's Service Center and GPA will troubleshoot any issue via phone (Toll-Free:
888-834-4218) or e-mail
(service@green-poweramerica.com ).
If the issue is not fixed, GPA
will, at its option, authorize evaluation, repair or replacement of the defective parts or
components at a GPA Service Center. GPA will provide you with a case number for
warranty service. Please keep it for future reference. Repairs or replacements without prior
authorization, or at an unauthorized repair facility, will not be covered by this warranty.
4, Return Policy and Procedure
Defective Return
If the defective unit can not be repaired by the authorized repair center and the unit was
within one (1) year, GPA will make a decision, on GPA sole options, either replace it with an
equivalent or return it to GPA and consumer will get refund. The refund amount will be
determined by the used time as below:
- Within thirty (30) days from the original purchasing date, full amount will be refunded.
- For Two(2)-Year Warranty items household use only, from thirty-one (31 days) but within
one (1) year from the original purchasing date, the refund proportion will be determined by
100% minuses its actual using months divided by twelve (12).
Formula: Refund Proportion = 100%-number of used month/12*100%
Remorse Return
If consumer wants to return due to consumer’s mind changing or any other non-quality
reason, which is called
Remorse Return , and the unit is in its original packing condition or
consumer opened the original package but never fill the fuel and/or oil into the unit,