Troubleshoot
FUVISION Non-Functional Smoke Detector Cam(SMK-01)
Why my camera is not working upon receiving?
It may cause out of power for your camera, so please charge your camera up to 15 hours for
first .make sure you had power off device during charging. And see if led indicator is blinking red
faster, if there is no light on, please exchange another standard micro USB cable and any type of
5V 2A USB power charger to give a new try. If you are still fail to power on or the device still do
not work, please contact us via Amazon seller and buyer message for creating a replacement.
Why my camera can not work with my network wifi?
1.
You may use 5g network instead of 2.4g wireless network, please login your wifi router and
enter into wireless setting,disable your 5g network, and enable 2.4g wireless network, or
write down your 2.4g wireless wifi SSID and password.
2.
Your may use guest wifi network instead of host wifi network, so please login your wifi router
to write down your host wifi network SSID and password.
3.
Your wifi SSID and password are containing any special characters like !@#$^%$_ etc.so
please login your wifi router to change your SSID and password into other chararcters.and
reboot your router.
4.
Your camera and wifi router are far away from each other. So please move the camera closer
to your wifi router, we suggest you to have the camera at the same room as wifi router. If it is
far away, we would like to recommend you to use a wifi repeater to strength the wifi signal.
5.
Please enable “location” permission for our app called YI EYE before setup
6.
Please make sure you are using WPA/WPA2-PSK encryption wifi network, do not work with
network without password and other public wifi network like hotels, KFC, Starbucks etc.
What kind of wifi network this camera can work with?
This camera can only work with 2.4g wireless network instead of 5g network.
Why I can not connect my camera with smartphone directly?
This camera do not support direct connect with any smartphone, so you need to have your
smartphone connect with your wifi network, and then open app, choosing add the device, and
follow in-app instruction to finish the configuration.that is mean it will not work without
connecting with wifi router.
What is included in the package for this camera?
It included a non-functional smoke detector with camera, USB charging cable, Detailed user
manual, Screws, USB power charger is sold separately!
