16
Troubleshooting
Please read the user manual carefully before using the Soundbar If you have any problems with
this product, please firstly refer to the below troubleshooting guide to help you resolve the issue.
TROUBLE/
SYMPTOM
SOLUTION
Distorted sound.
Ensure the TV is muted if you play audio from the TV through the
Soundbar.
Ensure that the 3.5mm audio plug is fully inserted.
No sound.
Make sure to select the correct audio input source.
Check whether the audio connector is damaged.
Check whether you turned down the volume to zero.
Ensure that the audio is not muted.
Ensure the Soundbar is powered on.
Fail to connect a
Bluetooth device.
Ensure that you select the Bluetooth as the source mode.
Check if you enable the Bluetooth function of the device.
Ensure that you select the right Bluetooth Name Furrion SB 2.1 on
your device.
If Bluetooth Name Furrion SB 2.1 is not present on the list, disconnect
the Bluetooth on the device and launch pairing again to reconnect.
If the Soundbar is already connected to another Bluetooth device,
press and hold on remote control to disconnect and pair with a new
device.
Ensure that the distance between the Soundbar and the connecting
Bluetooth device is within 10m.
Poor audio quality
from a connected
Bluetooth device.
The Bluetooth reception is poor. Move the device closer to the
Soundbar, or remove any obstacle between the device and the
Soundbar.
Remote control
does not work.
Check the battery of remote control and make sure that it is not dead.
Direct the remote control to the IR sensor of the device.
Check whether there are obstacles between the remote control and IR
sensor.
